Telco technical & business courses available worldwide |
Who Should Attend?
Managers, Business Analysts, Consultants, Process Analysts, Sales people, anyone involved in writing or responding to a proposal that is based on Frameworx, or anyone who wishes to extend their knowledge.
This training is intended to provide a step-by-step introduction to the key components of Frameworx: the TM Forum artefacts, the Business Process, and Information Frameworks.
Anyone who wants to know what Frameworx is (and why it is used by organisations worldwide) will benefit from this course. If you are involved in a business transformation project, are in the process of selecting a new OSS/BSS application, are working alongside process and/or data modellers, or simply want to extend your knowledge, then this course is for you. There is no prerequisite and everything is explained from basic principles.
The course is open to anyone -- you do not have to be a member of the TM Forum to join!
Course Content
Part I — Introduction [0.5 day]
Part II — The TM Forum Business Process Framework (eTOM) [2.5 days]
Part III — The Information Framework [2 days]
Course Objectives
This training is intended to provide a complete introduction to the TM Forum’s Business Process (eTOM) and Information Framework (SID). At the end of 3 days, attendees will have an understanding of what these things are, how they all fit together, and how they can be used in the real world.
The “jargon” will be explained and the attendee will be comfortable with the subject.
This is not a process or data modelling course, but the student will have a good grasp of the basic concepts.
Prerequisites
None.
Training Structure
Three-day session.
Methodology
Interactive, instructor-led training, presentation, workshops/exercises with practical examples prepared by the trainer and based on a combination of his own experience and published case studies.
Training was above expectations!
Excellent course and instructor.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The whole course was very valuable.
Trainer understands local market experience.
Good direct connection between course material and real problems.
This course will be very useful in my daily work.
Experienced trainer. Excellent descriptions.
Amazing, more than excellent, audience-oriented trainer.
Experienced trainer. Real cases with references to recommendations.
Very well organized training programmes.
I feel like the trainer is the best professor and mentor one can have.
A good approach to a complex problem.
Good class notes and great examples.
Everyone gets individual attention from the trainer.
Course covers all important issues and presents relevant examples.
The best training ever.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer is open for comments and discussion.
I received a lot of useful information which I use in my work every day.
Unique training covering the most important areas of my work.
Trainers have passion to teach & impart knowledge.
Professional, high-quality trainer.
The trainer is capable of answering all my questions.
Trainer understands local market experience.
More than excellent course!
The training is completely excellent.
Perfect course.
Very effective training methods.
A lot of useful materials and knowledge.
I am very impressed with the trainer's knowledge and experience.
The course exceeded my expectations. Hats off!
Excellent methodology of teaching. Simple and easy to understand training.
Trainer was able to answer practical questions.
Regardless of technology I received theoretical and practical answers.
Many different people from different operators can share their problems and ideas.
The course covers all the impacted areas.
I can proudly recommend these courses for others as well.
Great teacher with deep knowledge and experience.
The training exceeded my expectations.
A clear picture of GSM switching and signalling.
Good logical structure of the course and explanation.
Very clear explanations.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Deep and detailed topic analysis.
Training provides useful methods to analyze real protocols.
Excellent exercises!
Trainer adapted to the expectations of the audience.
Really practical and very fruitful training.
Excellent knowledge from the trainer.
Excellent, knowledgeable trainer, open to communication.