& business courses
If you have a group of three or more to train in a particular subject you can save time and money by running an in-house course. An in-house course can be delivered at your offices, your choice of venue or one of our training venues anywhere in the world.
The course is addressed to network engineers involved in the network design and optimisation, managerial staff responsible for network operation and anybody who requires detailed knowledge on 5G NG-RAN signalling and function.
The 5G NR Air Interface course offers a complete understanding of the radio interface in 5G NR technology. A general characteristic of 5G is presented with its architecture, interfaces and protocols. The course focuses on the physical channels structure and their processing. It also presents physical layer procedures including random access, power control, HARQ related to downlink and uplink transmission, massive MIMO and beamforming. The algorithms and procedures of idle mode behaviour and handover process are also discussed.
This training is an excellent choice for engineers who have already gained experience with previous generations of mobile technology and begun to work with the new 5G system. Training maintains an appropriate balance between the topics related to 5G CN, NG-RAN (radio part) and 5G based teleservices, giving the opportunity to understand the system as a whole.
5G Telecom Security Hands-on Course
With 5G Proofs of Concepts and early test deployment, Market adoption and direction in terms of usage are set or appearing; and operators are preparing massive deployment. This 5G Training Session helps security and telecom professionals get an understanding of the critical concepts of 5G, their security, the implementation of such architectures and the impact in terms of related risks.
An introduction to the TM Forum’s core Frameworx components — the Business Process (eTOM) and Information (SID) Frameworks
This training is intended to provide a complete introduction to the TM Forum’s Business Process (eTOM) and Information Framework (SID). At the end of 5 days, attendees will have an understanding of what these things are, how they all fit together, and how they can be used in the real world.
An introduction to the TM Forum’s Information Framework (SID)
This training is intended to provide a step by step introduction to Data / Information Modelling, why it is important and how data modelling techniques are applied in the TM Forum’s Information Framework.
Anti-Fraud & Revenue Assurance
This training is intended for employees of mobile operators involved in fraud detection/prevention and revenue assurance, including the customer service, finance, and IT departments.
Business Key Performance Indicators
This course is designed for members of Customer Care, Controlling, and other departments, responsible for evaluating the calculating efficiency of business processes; middle level management looking for a deeper understanding of the various aspects of KPIs; and support team members monitoring the quality of service in any department.
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
This course is intended for network engineers and network planning staff who need deep technical knowledge of the functionality of CAMEL and IN services. It is strongly recommended for engineers who test, implement, or troubleshoot pre-paid and VPN roaming.
The workshop is intended for IT systems administrators and IT security incident responders.
This program is dedicated to corporate managers responsible for the implementation (or significant change) of business processes or those taking part in corporate merger processes; and HR internal consultants, supporting implementation of new processes or cultural change within their company.
Cloud Architecture & Maturity Assessment Workshop
This workshop is delivered exclusively as a dedicated in-company exercise. It combines presentation and discussion of Cloud strategic impact, trends, and implementation approaches, with discussion of your company’s specific situation. It also includes a Maturity Assessment for your company.
Core Network Architecture and Protocols
This course is aimed at technical staff and all others who need to understand the basic architecture of a network, from protocols to planning. It provides the participants with advanced knowledge of core network infrastructure and functionality. It describes the interfaces and interface protocol structure involved in communication within Core Network, and towards RAN.
This training is designed for non-finance telecom professionals, engineers and main specialists who work in the area of network performance, such as radio network planning, building, construction, maintenance, monitoring and technical evaluation, being an active “point of contact” for the Finance division of a company (i.e. for strategy, budgeting or business case purposes). This course is useful for IT/Technology management representatives, especially those with matrix responsibility for company processes with regards to the achievement of defined finance results—it gives them a practice-oriented “toolset” to help them make wise business decisions. The course is particularly beneficial for Telco professionals who deal with finance daily and want to have perfect understanding of company finance processes.
This course is designed for individuals responsible for planning, engineering, operating, and maintaining 2G/3G systems. Practical and theoretical knowledge is valuable for both technical professionals and engineers.
Customer Experience Journey Mapping Workshop
This course is designed for anyone who works in customer care, sales, or marketing.
This course is designed for those working in Marketing, IT, or Business Intelligence, responsible for reporting and analyses. This course is also recommended for managers looking to make their company more efficient using advanced data processing techniques.
This training is targeted at engineers who want to learn about the use of Diameter in LTE and IMS networks.
Diameter Protocol in Billing and Accounting Applications
This training is dedicated to engineers who want to learn about the use of the Diameter for billing and accounting.
Digital Customer Focus Workshop
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
Digital Maturity Assessment will help you discover common understanding among business stakeholders and IT and decide where changes are needed.
The training is targeted at Senior and Middle IT Managers, Business Analysts responsible for platform design and delivery, and Business IT owners who are main user of IT capabilities delivered by the Digital Platform.
Digital Transformation – New ways of using eTOM and TM Forum Frameworx to Transform Telco Company
This workshop is targeted at senior and middle managers, analysts, and senior employees who will be responsible for driving and executing digital transformation in their company.
Digital Trends & Telco Response
This training brings together the understanding of the five pillars of the digital revolution and cases of how Telecoms can benefit from these new trends.
Digital Trends, Telco Response & Digital Maturity Assessment
This training includes understanding of the five pillars of the digital revolution, cases of how Telecoms benefit from these new trends, and analysis of where your company stands from the perspective of Digital Maturity.
E-UTRAN Standard Counters and KPIs
This training is an excellent choice for engineers and managers who are already familiar with LTE/EPS and need to learn about the most fundamental E-UTRAN counters and KPIs that should be available in every vendor implementation. This knowledge can be a basis for further self- or instructor-led studies of E-UTRAN performance management. It is also useful for engineers who are not directly responsible for E-UTRAN but would like an overview of E-UTRAN measurements (e.g. EPC/CN, IMS/VoLTE/RCS engineers).
This E-UTRAN/LTE SON (R8-R12) training introduces Self-Organising Network (SON) features as the proper tool to address these problems. All aspects of SON, including self-configuration, self-optimisation, and self-healing are described as defined in different releases of LTE standard (R8-R12).
Enterprise Architecture Workshop
This training is a practical, 3-day workshop that guides you step-by-step through a simplified Architecture Development Method cycle - giving you a rapid, agile definition of Business and IT Architecture. It equips your business and IT with the understanding of modern Architecture development approaches, templates, and tools.
EPC, VoLTE Architecture & Signalling Protocols
This course is intended for everyone who requires in-depth understanding of architecture and signalling procedures in the core part of EPS – especially network engineers responsible for network maintenance, troubleshooting, planning and commissioning.
This course is designed for personnel involved in planning of Evolved Packet Core from the perspective of engineering, operating, and maintaining EPC systems. Practical and theoretical knowledge is valuable for both technical professionals and engineers.
The course is intended for EPS/LTE technical staff and management.
eTOM as Business Process Framework
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Fixed-Mobile Convergence Strategies and Business Models
This course is aimed at Sales, Marketing, and Strategy employees responsible for product and technology development, recommendation, and implementation.
The course is intended for anyone who needs detailed technical information on radio transmission based on WCDMA HSDPA/HSUPA.
IMS Core Architecture & Signalling Protocols
This is advanced signalling course intended for network engineers, network planning tuning staff, and anyone who needs to broaden his/her knowledge about IMS architecture, the role of SIP and Diameter in Multimedia over IP Systems.
IMS Security and Attacking Telecom Infrastructure
This course is aimed at telecom core engineers who want to learn about modern telecom and mobile systems and networks in the context of IMS and NGN core networks. Along with its main benefits, we present the core evolutions of the legacy telecom networks into IMS networks and the reuse of IETF-based protocols in the context of IMS.
IMS Service Architecture & Protocols
This course is intended for anyone who needs to broaden his/her knowledge about IMS architecture, the role of SIP and Diameter in Multimedia over IP Systems.
This course is intended for technical mobile network staff and their management who are planning on introducing IMS/RCS/RCSe services in their companies.
Information Management Workshop
This workshop is delivered only as a dedicated in-company exercise. It combines advisory and methodology training. The purpose of the workshop is to go through the Information Management Framework and map it fully according to your particular company’s situation. As a result, the participants get a common understanding of IM needs, issues, and approaches for each Information Management component. It also helps prioritise IM initiatives and is first step in developing an IM blueprint.
Internal Control & Business Processes
This course is designed for the staff of Internal Control and Business Process Units. In this training, we assume that the participants are already familiar with the concept of Business Process Management and Process Mapping. This training not only provides the participants with examples of challenges faced by other Telco providers, but also acts as an advisory session.
This course is designed for the technical staff of mobile network operators. It gives an in-depth view of IP and related protocols, so it is beneficial for maintenance staff as well as network and service designers.
The main target group of this training is network operator staff involved in the optimisation of UMTS + HSPA networks or improving network performance, as well as system vendors involved in second and third level troubleshooting activities.
Leadership & Management Skills
This is an advanced course designed for managers who already have experience in team management.
The course is intended for experienced network engineers and E-UTRAN developers who are planning or have already started to introduce LTE‑Advanced features.
LTE Air Interface: Accessibility Case Study
This course is addressed to technical staff responsible for the radio network tuning and radio network optimisation of 4G/LTE access networks. It is designed for employees who need detailed knowledge of Accessibility procedures and their impact on LTE network performance.
This training is targeted at engineers and technicians who want to see how roaming evolves together with LTE. It presents different aspects of roaming, including procedures, protocols, and billing.
The course is intended for E-UTRAN developers and experienced network engineers who are planning or have already worked on introducing Cellular Internet of Things (CIoT).
LTE in Unlicensed Spectrum (R13-R14)
This course is intended for experienced network engineers and E-UTRAN developers who are planning or have already begun introducing LTE in Unlicensed Spectrum.
The course is addressed to network engineers involved in the optimisation process.
LTE Radio Network Design Workshop
The course is addressed to Service Planning, Service Design, and Network Design Engineers.
This training is aimed at Telecom core engineers. In this course, the participant will learn about LTE 4G mobile network service, LTE security mechanisms, Evolved Packet Core network security and vulnerabilities, and potential LTE network problems. Finally, the participant will define a plan of study to become a LTE Network auditor.
The course offers a complete understanding of all signalling protocols implemented in the Long Term Evolution (LTE) /System Architecture Evolution (SAE) technology. It focuses on the details of the radio access network (LTE) signalling, however the most important aspects of the core network (SAE) signalling are also discussed.
This course is intended for E-UTRAN protocol stack developers, experienced network engineers, network tuning staff, and anyone with network experience who needs deep technical knowledge of the functionality of E-UTRAN.
The training is targeted at engineers who want learn about EPC/LTE.
Managing Effective Communication
This is an advanced course designed for managers who already have experience in managing teams and want to increase their effectiveness in team management, strengthen their leadership impact, enhance the awareness of their own management style and introduce new tools to manage and develop their team.
Mobile Networks for Non-Engineers
This training event presents the evolutional path of mobile systems starting with 2G systems (GSM/GPRS/EDGE) through 3G (WCDMA, HSxPA), 4G (LTA, LTE-A) systems to 5G and IoT standards following 3GPP documentation and real world implementations. Among different aspects of a mobile systems major pressure is put on network architecture including radio access and core network. Additionally, the course also covers evolution of services.
Workshop for anyone involved in the Number Portability project including project managers, project workgroup leaders and experts in the areas of core network, IT systems, billing, interconnect, regulatory issues and marketing.
This course is focused on Multi-Protocol Label Switching, an interworking technology that has been successfully introduced to the world market. The major principle of this course is to deliver the generic and comprehensive overview of MPLS, suitable for anyone dealing with datacom and interworking issues.
This training is aimed at Finance and Telecom technical managers and experts who want to familiarise themselves with the principles of effective cost optimisation of OPEX and CAPEX at a Telecom operator. It is especially useful for companies looking to decrease costs in a smart and efficient way. The training is based on a series of cost cutting real life projects run by our experts at various Telecom operators in all areas, including marketing, network operations and IT, and control function.
Next Best Action Architecture Workshop
This workshop is for both business owners with cases implemented using Next Best Action Architecture and IT Architects and managers responsible for the solution implementation.
This training is designed for representatives of telecom operators, service providers, systems integrators, and all those who are evaluating the requirements to transition their company to next generation billing. This training presents an overview of the environment and strategies for addressing issues connected with charging, billing, and rating.
The course was developed for telecom professionals who work with project and product management, hardware and software development, system engineering, testing and verification, network planning, and operations engineering.
Packet Core Network Performance & Optimisation
This training is aimed at engineers who deal with CN performance, especially packet-switched based services.
Reversing Telecom Platforms for Security
This course is aimed at engineers who want to learn about contemporary Telecom and mobile system reverse engineering, the operation of core Telecom infrastructure within the context of Telecom and Mobile Network operators, and how core telecom infrastructure operates -down to the usage of this service by operators’ mobile apps and handset manufacturers’ platforms.
The course is designed for employees of mobile network operators, who need to understand the principles of roaming signalling in mobile networks.
This course is designed for employees of mobile network operators who need to understand the principles of signalling in mobile networks, including an in-depth view of selected topics.
This is an advanced signalling course intended for network engineers, network planning and tuning staff, and anyone with network experience who needs deep technical knowledge of SS7.
The course is intended for network engineers and anyone else who needs technical knowledge of the functionality of SIGTRAN and the possibilities of SS7 message transmission over an IP network.
This training is tailored for management representatives (non-finance) who want to familiarise themselves with the principles of financial planning, control, and budgeting in Telco. It is especially useful for companies looking to establish or significantly improve their planning process as well as business and IT analysts new to the field.
Telecom Security Hands-on Course
This course is aimed at engineers with a background in Telecom or security who want to better understand and evaluate security problems within an SS7 and Telecom Signalling environment.
This course is aimed at managers, engineers, and operation teams who want to understand how Telecom security and fraud works, and how attackers can abuse the system and threaten Mobile Network Operators, fixed-lines operators, VoIP providers, and any other Telecom-related company.
Top Management Telco Transformation Workshop
This workshop is designed to help improve top management in your company. So that your company can benefit the most from the workshop, it is recommended that as many board members and senior directors attend as possible.
This program is dedicated to corporate trainers responsible for the training and development of Sales and Customer Care Staff, Management, and internal consultants supporting business processes. It focuses on soft skills for trainers, their personalities, and building training strategies.
This course is aimed at technical staff, and anyone else who needs to understand UMTS and GPRS Common Core Network Architecture.
The course is intended for anyone who wants in-depth knowledge of UMTS signalling.
This course is intended for anyone who wants to learn about issues concerning UMTS architecture and functionality.
This course is designed for Telecom employees who need to know about signalling in UMTS Air Interface and Radio Access Network.
The course is aimed at technical staff, programmers, and anyone else who needs to know the principles of designing and implementing universal UMTS services.
VoIP Security and Vulnerability
This course is aimed at managers, engineers, and operation teams who need deep knowledge about Voice-over IP technologies, attacks, vulnerabilities, and auditing methods. Participants will learn about the current threat environment (in terms of VoIP abuse and fraud) and the trends in securing VoIP services.
This course is intended for anyone who needs to broaden his/her knowledge about VoIP technology. This 4-day session gives the participants deep understanding and practical knowledge of SIP, and VoIP related protocols.
This training is an excellent choice for engineers and managers who are already familiar with LTE and are beginning to introduce VoLTE in their network.
This course is designed for radio network planning and design engineers, radio network tuning engineers, and access transport network design engineers. It is recommended for personnel who need an understanding of WCDMA/UMTS air interfaces.
COVID-19 notice: due to travel restrictions, all courses are delivered only on request and preferably on-line. If you did not find the topic you were looking for, contact us! We are ready to create a customised training programme and deliver it at your preferred location.
The course covers all the impacted areas.
I received a lot of useful information which I use in my work every day.
Good logical structure of the course and explanation.
Really practical and very fruitful training.
Highly professional trainer with lots of practical experience. Friendly and open.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Good direct connection between course material and real problems.
Trainer was able to answer practical questions.
Course covers all important issues and presents relevant examples.
Experienced trainer. Excellent descriptions.
The best training ever.
Deep and detailed topic analysis.
Amazing, more than excellent, audience-oriented trainer.
Unique training covering the most important areas of my work.
A clear picture of GSM switching and signalling.
I feel like the trainer is the best professor and mentor one can have.
Great teacher with deep knowledge and experience.
Professional, high-quality trainer.
Excellent course and instructor.
The trainer is capable of answering all my questions.
The training is completely excellent.
This course will be very useful in my daily work.
The whole course was very valuable.
Trainer adapted to the expectations of the audience.
Very clear explanations.
Excellent methodology of teaching. Simple and easy to understand training.
Everyone gets individual attention from the trainer.
Trainer understands local market experience.
I can proudly recommend these courses for others as well.
Excellent knowledge from the trainer.
Trainer understands local market experience.
Excellent, knowledgeable trainer, open to communication.
Good class notes and great examples.
Training was above expectations!
Trainer is open for comments and discussion.
A lot of useful materials and knowledge.
Very well organized training programmes.
The training exceeded my expectations.
Training provides useful methods to analyze real protocols.
More than excellent course!
Very effective training methods.
A good approach to a complex problem.
The course exceeded my expectations. Hats off!
Many different people from different operators can share their problems and ideas.
Experienced trainer. Real cases with references to recommendations.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
I am very impressed with the trainer's knowledge and experience.
Trainers have passion to teach & impart knowledge.
Regardless of technology I received theoretical and practical answers.