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What is eTOM™?
eTOM is part of the Frameworx™ concept created by TM Forum – largest organization of telecommunication service providers and suppliers and partners in the world
eTOM Benefits
The eTOM framework provides the following benefits:
enhanced Telecom Operations Map
Enhanced Telecom Operations Map – is a reference business model that can be used by any communications service provider to model operations and communicate with external world what it is doing
eTOM Business Process Framework CxO Level View (Level 1):
eTOM process view – e.g. Capture Sales Order
Top-down view of eTOM and the building blocks definition used to map business process to harmonize flows between different parts of the organization
How to use eTOM to improve business
After Business Process Management, Jetson and Neils, 2006
BPM Maturity in Organization
eTOM has a key role for Business Process Management Maturity growth
Scope of eTOM related TeleScope Professional Services
Service Example - Determine process improvement scope
Service Example - Building Awareness of Process Improvement
Service Example - Pilot Process Improvement
The training is completely excellent.
Very effective training methods.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Excellent exercises!
Many different people from different operators can share their problems and ideas.
The course exceeded my expectations. Hats off!
Good direct connection between course material and real problems.
Amazing, more than excellent, audience-oriented trainer.
Excellent methodology of teaching. Simple and easy to understand training.
Very clear explanations.
This course will be very useful in my daily work.
A good approach to a complex problem.
The trainer is capable of answering all my questions.
Trainer understands local market experience.
Very well organized training programmes.
Trainer understands local market experience.
Good logical structure of the course and explanation.
Everyone gets individual attention from the trainer.
Great teacher with deep knowledge and experience.
A lot of useful materials and knowledge.
Training provides useful methods to analyze real protocols.
The course covers all the impacted areas.
Good class notes and great examples.
More than excellent course!
A clear picture of GSM switching and signalling.
Professional, high-quality trainer.
Trainer was able to answer practical questions.
I received a lot of useful information which I use in my work every day.
Highly professional trainer with lots of practical experience. Friendly and open.
I am very impressed with the trainer's knowledge and experience.
Deep and detailed topic analysis.
Trainer adapted to the expectations of the audience.
Excellent, knowledgeable trainer, open to communication.
Trainers have passion to teach & impart knowledge.
The whole course was very valuable.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Really practical and very fruitful training.
Experienced trainer. Real cases with references to recommendations.
I can proudly recommend these courses for others as well.
Unique training covering the most important areas of my work.
The best training ever.
Regardless of technology I received theoretical and practical answers.
Course covers all important issues and presents relevant examples.
Excellent course and instructor.
I feel like the trainer is the best professor and mentor one can have.
Perfect course.
Training was above expectations!
Excellent knowledge from the trainer.
Trainer is open for comments and discussion.
The training exceeded my expectations.
Experienced trainer. Excellent descriptions.