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What is eTOM™?
eTOM is part of the Frameworx™ concept created by TM Forum – largest organization of telecommunication service providers and suppliers and partners in the world
eTOM Benefits
The eTOM framework provides the following benefits:
enhanced Telecom Operations Map
Enhanced Telecom Operations Map – is a reference business model that can be used by any communications service provider to model operations and communicate with external world what it is doing
eTOM Business Process Framework CxO Level View (Level 1):
eTOM process view – e.g. Capture Sales Order
Top-down view of eTOM and the building blocks definition used to map business process to harmonize flows between different parts of the organization
How to use eTOM to improve business
After Business Process Management, Jetson and Neils, 2006
BPM Maturity in Organization
eTOM has a key role for Business Process Management Maturity growth
Scope of eTOM related TeleScope Professional Services
Service Example - Determine process improvement scope
Service Example - Building Awareness of Process Improvement
Service Example - Pilot Process Improvement
Excellent knowledge from the trainer.
I feel like the trainer is the best professor and mentor one can have.
Excellent course and instructor.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer understands local market experience.
Trainers have passion to teach & impart knowledge.
Unique training covering the most important areas of my work.
The training exceeded my expectations.
Good direct connection between course material and real problems.
A lot of useful materials and knowledge.
Great teacher with deep knowledge and experience.
Regardless of technology I received theoretical and practical answers.
Trainer understands local market experience.
Training provides useful methods to analyze real protocols.
Excellent, knowledgeable trainer, open to communication.
Experienced trainer. Excellent descriptions.
Good class notes and great examples.
Many different people from different operators can share their problems and ideas.
Everyone gets individual attention from the trainer.
Course covers all important issues and presents relevant examples.
A good approach to a complex problem.
Excellent methodology of teaching. Simple and easy to understand training.
The best training ever.
Amazing, more than excellent, audience-oriented trainer.
I am very impressed with the trainer's knowledge and experience.
This course will be very useful in my daily work.
The course exceeded my expectations. Hats off!
A clear picture of GSM switching and signalling.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Excellent exercises!
Professional, high-quality trainer.
Deep and detailed topic analysis.
I received a lot of useful information which I use in my work every day.
The training is completely excellent.
Trainer adapted to the expectations of the audience.
Training was above expectations!
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer was able to answer practical questions.
Good logical structure of the course and explanation.
More than excellent course!
Experienced trainer. Real cases with references to recommendations.
The course covers all the impacted areas.
Very well organized training programmes.
Really practical and very fruitful training.
Very effective training methods.
Very clear explanations.
The whole course was very valuable.
The trainer is capable of answering all my questions.
I can proudly recommend these courses for others as well.
Trainer is open for comments and discussion.
Perfect course.