Consulting for groups and individuals |
What is eTOM™?
eTOM is part of the Frameworx™ concept created by TM Forum – largest organization of telecommunication service providers and suppliers and partners in the world
eTOM Benefits
The eTOM framework provides the following benefits:
enhanced Telecom Operations Map
Enhanced Telecom Operations Map – is a reference business model that can be used by any communications service provider to model operations and communicate with external world what it is doing
eTOM Business Process Framework CxO Level View (Level 1):
eTOM process view – e.g. Capture Sales Order
Top-down view of eTOM and the building blocks definition used to map business process to harmonize flows between different parts of the organization
How to use eTOM to improve business
After Business Process Management, Jetson and Neils, 2006
BPM Maturity in Organization
eTOM has a key role for Business Process Management Maturity growth
Scope of eTOM related TeleScope Professional Services
Service Example - Determine process improvement scope
Service Example - Building Awareness of Process Improvement
Service Example - Pilot Process Improvement
I received a lot of useful information which I use in my work every day.
Perfect course.
Good direct connection between course material and real problems.
Training was above expectations!
Training provides useful methods to analyze real protocols.
The whole course was very valuable.
Experienced trainer. Excellent descriptions.
Trainer adapted to the expectations of the audience.
The training exceeded my expectations.
Very effective training methods.
Professional, high-quality trainer.
Trainer is open for comments and discussion.
Unique training covering the most important areas of my work.
Experienced trainer. Real cases with references to recommendations.
The best training ever.
The course exceeded my expectations. Hats off!
Excellent knowledge from the trainer.
I am very impressed with the trainer's knowledge and experience.
Good logical structure of the course and explanation.
Deep and detailed topic analysis.
I feel like the trainer is the best professor and mentor one can have.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer was able to answer practical questions.
Amazing, more than excellent, audience-oriented trainer.
Trainer understands local market experience.
A good approach to a complex problem.
Great teacher with deep knowledge and experience.
The trainer is capable of answering all my questions.
A lot of useful materials and knowledge.
A clear picture of GSM switching and signalling.
Many different people from different operators can share their problems and ideas.
Everyone gets individual attention from the trainer.
The training is completely excellent.
The course covers all the impacted areas.
Really practical and very fruitful training.
Trainer understands local market experience.
Excellent, knowledgeable trainer, open to communication.
Trainers have passion to teach & impart knowledge.
Regardless of technology I received theoretical and practical answers.
Excellent course and instructor.
Good class notes and great examples.
Excellent exercises!
Very well organized training programmes.
Excellent methodology of teaching. Simple and easy to understand training.
This course will be very useful in my daily work.
I can proudly recommend these courses for others as well.
Course covers all important issues and presents relevant examples.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
More than excellent course!
Seminar entirely for Telecommunication operators. A lot of issues covered.
Very clear explanations.