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What is eTOM™?
eTOM is part of the Frameworx™ concept created by TM Forum – largest organization of telecommunication service providers and suppliers and partners in the world
eTOM Benefits
The eTOM framework provides the following benefits:
enhanced Telecom Operations Map
Enhanced Telecom Operations Map – is a reference business model that can be used by any communications service provider to model operations and communicate with external world what it is doing
eTOM Business Process Framework CxO Level View (Level 1):
eTOM process view – e.g. Capture Sales Order
Top-down view of eTOM and the building blocks definition used to map business process to harmonize flows between different parts of the organization
How to use eTOM to improve business
After Business Process Management, Jetson and Neils, 2006
BPM Maturity in Organization
eTOM has a key role for Business Process Management Maturity growth
Scope of eTOM related TeleScope Professional Services
Service Example - Determine process improvement scope
Service Example - Building Awareness of Process Improvement
Service Example - Pilot Process Improvement
Great teacher with deep knowledge and experience.
I am very impressed with the trainer's knowledge and experience.
The course exceeded my expectations. Hats off!
A clear picture of GSM switching and signalling.
Unique training covering the most important areas of my work.
Trainer is open for comments and discussion.
Trainer was able to answer practical questions.
A lot of useful materials and knowledge.
The course covers all the impacted areas.
Professional, high-quality trainer.
Trainers have passion to teach & impart knowledge.
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Excellent knowledge from the trainer.
Trainer understands local market experience.
Very clear explanations.
A good approach to a complex problem.
Everyone gets individual attention from the trainer.
Course covers all important issues and presents relevant examples.
Many different people from different operators can share their problems and ideas.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The training exceeded my expectations.
Perfect course.
Excellent, knowledgeable trainer, open to communication.
I feel like the trainer is the best professor and mentor one can have.
Good direct connection between course material and real problems.
I can proudly recommend these courses for others as well.
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Really practical and very fruitful training.
Good class notes and great examples.
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Training was above expectations!
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More than excellent course!
Training provides useful methods to analyze real protocols.
Trainer understands local market experience.
Deep and detailed topic analysis.
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The training is completely excellent.
Regardless of technology I received theoretical and practical answers.