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What is eTOM™?
eTOM is part of the Frameworx™ concept created by TM Forum – largest organization of telecommunication service providers and suppliers and partners in the world
eTOM Benefits
The eTOM framework provides the following benefits:
enhanced Telecom Operations Map
Enhanced Telecom Operations Map – is a reference business model that can be used by any communications service provider to model operations and communicate with external world what it is doing
eTOM Business Process Framework CxO Level View (Level 1):
eTOM process view – e.g. Capture Sales Order
Top-down view of eTOM and the building blocks definition used to map business process to harmonize flows between different parts of the organization
How to use eTOM to improve business
After Business Process Management, Jetson and Neils, 2006
BPM Maturity in Organization
eTOM has a key role for Business Process Management Maturity growth
Scope of eTOM related TeleScope Professional Services
Service Example - Determine process improvement scope
Service Example - Building Awareness of Process Improvement
Service Example - Pilot Process Improvement
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