Telco technical & business courses available worldwide |
Who Should Attend?
Managers, Business Analysts, Consultants, Process Analysts, Sales people, anyone involved in writing or responding to a proposal that is based on Frameworx, or anyone who wishes to extend their knowledge.
This training is intended to provide a step-by-step introduction to the key components of Frameworx: the TM Forum artefacts, the Business Process, and Information Frameworks.
Anyone who wants to know what Frameworx is (and why it is used by organisations worldwide) will benefit from this course. If you are involved in a business transformation project, are in the process of selecting a new OSS/BSS application, are working alongside process and/or data modellers, or simply want to extend your knowledge, then this course is for you. There is no prerequisite and everything is explained from basic principles.
The course is open to anyone -- you do not have to be a member of the TM Forum to join!
Course Content
Part I — Introduction [0.5 day]
Part II — The TM Forum Business Process Framework (eTOM) [2.5 days]
Part III — The Information Framework [2 days]
Course Objectives
This training is intended to provide a complete introduction to the TM Forum’s Business Process (eTOM) and Information Framework (SID). At the end of 3 days, attendees will have an understanding of what these things are, how they all fit together, and how they can be used in the real world.
The “jargon” will be explained and the attendee will be comfortable with the subject.
This is not a process or data modelling course, but the student will have a good grasp of the basic concepts.
Prerequisites
None.
Training Structure
Three-day session.
Methodology
Interactive, instructor-led training, presentation, workshops/exercises with practical examples prepared by the trainer and based on a combination of his own experience and published case studies.
Really practical and very fruitful training.
The whole course was very valuable.
The best training ever.
Trainer was able to answer practical questions.
Training was above expectations!
I can proudly recommend these courses for others as well.
The course covers all the impacted areas.
Trainer adapted to the expectations of the audience.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Good class notes and great examples.
Course covers all important issues and presents relevant examples.
Experienced trainer. Excellent descriptions.
Trainer understands local market experience.
Excellent exercises!
A good approach to a complex problem.
Trainer understands local market experience.
I am very impressed with the trainer's knowledge and experience.
The training is completely excellent.
This course will be very useful in my daily work.
Excellent, knowledgeable trainer, open to communication.
Perfect course.
Very effective training methods.
Highly professional trainer with lots of practical experience. Friendly and open.
A clear picture of GSM switching and signalling.
Trainers have passion to teach & impart knowledge.
Amazing, more than excellent, audience-oriented trainer.
Very well organized training programmes.
The trainer is capable of answering all my questions.
Everyone gets individual attention from the trainer.
More than excellent course!
Excellent methodology of teaching. Simple and easy to understand training.
Trainer is open for comments and discussion.
Good logical structure of the course and explanation.
The training exceeded my expectations.
Many different people from different operators can share their problems and ideas.
Very clear explanations.
A lot of useful materials and knowledge.
Professional, high-quality trainer.
Unique training covering the most important areas of my work.
Training provides useful methods to analyze real protocols.
Regardless of technology I received theoretical and practical answers.
I received a lot of useful information which I use in my work every day.
Experienced trainer. Real cases with references to recommendations.
Good direct connection between course material and real problems.
The course exceeded my expectations. Hats off!
I feel like the trainer is the best professor and mentor one can have.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Great teacher with deep knowledge and experience.
Excellent knowledge from the trainer.
Deep and detailed topic analysis.
Excellent course and instructor.