Telco technical & business courses available worldwide |
Who Should Attend?
Managers, Business Analysts, Consultants, Process Analysts, Sales people, anyone involved in writing or responding to a proposal that is based on Frameworx, or anyone who wishes to extend their knowledge.
This training is intended to provide a step-by-step introduction to the key components of Frameworx: the TM Forum artefacts, the Business Process, and Information Frameworks.
Anyone who wants to know what Frameworx is (and why it is used by organisations worldwide) will benefit from this course. If you are involved in a business transformation project, are in the process of selecting a new OSS/BSS application, are working alongside process and/or data modellers, or simply want to extend your knowledge, then this course is for you. There is no prerequisite and everything is explained from basic principles.
The course is open to anyone -- you do not have to be a member of the TM Forum to join!
Course Content
Part I — Introduction [0.5 day]
Part II — The TM Forum Business Process Framework (eTOM) [2.5 days]
Part III — The Information Framework [2 days]
Course Objectives
This training is intended to provide a complete introduction to the TM Forum’s Business Process (eTOM) and Information Framework (SID). At the end of 3 days, attendees will have an understanding of what these things are, how they all fit together, and how they can be used in the real world.
The “jargon” will be explained and the attendee will be comfortable with the subject.
This is not a process or data modelling course, but the student will have a good grasp of the basic concepts.
Prerequisites
None.
Training Structure
Three-day session.
Methodology
Interactive, instructor-led training, presentation, workshops/exercises with practical examples prepared by the trainer and based on a combination of his own experience and published case studies.
Excellent methodology of teaching. Simple and easy to understand training.
Good logical structure of the course and explanation.
The best training ever.
More than excellent course!
Very well organized training programmes.
I feel like the trainer is the best professor and mentor one can have.
Trainers have passion to teach & impart knowledge.
The training exceeded my expectations.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer understands local market experience.
A clear picture of GSM switching and signalling.
The whole course was very valuable.
Amazing, more than excellent, audience-oriented trainer.
Everyone gets individual attention from the trainer.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Unique training covering the most important areas of my work.
Trainer was able to answer practical questions.
Trainer is open for comments and discussion.
Experienced trainer. Real cases with references to recommendations.
Professional, high-quality trainer.
The course covers all the impacted areas.
I am very impressed with the trainer's knowledge and experience.
Perfect course.
Good direct connection between course material and real problems.
This course will be very useful in my daily work.
Course covers all important issues and presents relevant examples.
Experienced trainer. Excellent descriptions.
Excellent knowledge from the trainer.
Trainer understands local market experience.
The trainer is capable of answering all my questions.
Training provides useful methods to analyze real protocols.
A lot of useful materials and knowledge.
Many different people from different operators can share their problems and ideas.
The course exceeded my expectations. Hats off!
Excellent exercises!
Very clear explanations.
A good approach to a complex problem.
I can proudly recommend these courses for others as well.
I received a lot of useful information which I use in my work every day.
Training was above expectations!
Great teacher with deep knowledge and experience.
Really practical and very fruitful training.
Excellent course and instructor.
Regardless of technology I received theoretical and practical answers.
Good class notes and great examples.
Very effective training methods.
Excellent, knowledgeable trainer, open to communication.
Trainer adapted to the expectations of the audience.
The training is completely excellent.
Deep and detailed topic analysis.