Telco technical & business courses available worldwide |
Who Should Attend?
Managers, Business Analysts, Consultants, Process Analysts, Sales people, anyone involved in writing or responding to a proposal that is based on Frameworx, or anyone who wishes to extend their knowledge.
This training is intended to provide a step-by-step introduction to the key components of Frameworx: the TM Forum artefacts, the Business Process, and Information Frameworks.
Anyone who wants to know what Frameworx is (and why it is used by organisations worldwide) will benefit from this course. If you are involved in a business transformation project, are in the process of selecting a new OSS/BSS application, are working alongside process and/or data modellers, or simply want to extend your knowledge, then this course is for you. There is no prerequisite and everything is explained from basic principles.
The course is open to anyone -- you do not have to be a member of the TM Forum to join!
Course Content
Part I — Introduction [0.5 day]
Part II — The TM Forum Business Process Framework (eTOM) [2.5 days]
Part III — The Information Framework [2 days]
Course Objectives
This training is intended to provide a complete introduction to the TM Forum’s Business Process (eTOM) and Information Framework (SID). At the end of 3 days, attendees will have an understanding of what these things are, how they all fit together, and how they can be used in the real world.
The “jargon” will be explained and the attendee will be comfortable with the subject.
This is not a process or data modelling course, but the student will have a good grasp of the basic concepts.
Prerequisites
None.
Training Structure
Three-day session.
Methodology
Interactive, instructor-led training, presentation, workshops/exercises with practical examples prepared by the trainer and based on a combination of his own experience and published case studies.
The training is completely excellent.
I received a lot of useful information which I use in my work every day.
Excellent knowledge from the trainer.
Everyone gets individual attention from the trainer.
Trainer is open for comments and discussion.
Trainer was able to answer practical questions.
Good logical structure of the course and explanation.
Trainers have passion to teach & impart knowledge.
Perfect course.
I feel like the trainer is the best professor and mentor one can have.
Regardless of technology I received theoretical and practical answers.
Highly professional trainer with lots of practical experience. Friendly and open.
The trainer is capable of answering all my questions.
I can proudly recommend these courses for others as well.
Really practical and very fruitful training.
The best training ever.
The training exceeded my expectations.
Amazing, more than excellent, audience-oriented trainer.
This course will be very useful in my daily work.
Great teacher with deep knowledge and experience.
Excellent course and instructor.
Training was above expectations!
Training provides useful methods to analyze real protocols.
Trainer understands local market experience.
The course covers all the impacted areas.
Very clear explanations.
Course covers all important issues and presents relevant examples.
Excellent methodology of teaching. Simple and easy to understand training.
The course exceeded my expectations. Hats off!
A good approach to a complex problem.
Very well organized training programmes.
More than excellent course!
Experienced trainer. Excellent descriptions.
Experienced trainer. Real cases with references to recommendations.
Trainer adapted to the expectations of the audience.
Excellent, knowledgeable trainer, open to communication.
Excellent exercises!
A lot of useful materials and knowledge.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Good direct connection between course material and real problems.
A clear picture of GSM switching and signalling.
Deep and detailed topic analysis.
I am very impressed with the trainer's knowledge and experience.
Professional, high-quality trainer.
Trainer understands local market experience.
Good class notes and great examples.
Unique training covering the most important areas of my work.
The whole course was very valuable.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Very effective training methods.
Many different people from different operators can share their problems and ideas.