Telco technical

& business courses

available worldwide

An introduction to the TM Forum’s Information Framework (SID)

business analysts, managers
available worldwide
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Who Should Attend?

This training is intended to provide a step by step introduction to Data / Information Modelling, why it is important and how data modelling techniques are applied in the TM Forum’s Information Framework.

Anyone who wants to know what the SID is, and why professional data modellers use it, will benefit from this course. If you are involved in a business transformation project, are in the process of selecting a new OSS / BSS application, are working alongside data modellers, perhaps you are a software vendor or systems integrator kicking off a project and you want to provide your Customer with some background, or you simply want to extend your knowledge, then this course is for you.

There is no prerequisite and everything is explained from first principles.


Course Content

  1. Introduction to Data & Information Modelling. 
    • What is a Data and Information Models? 
    • Examples. 
    • Why do we need a Data Model? 
  2. Terminology. 
  3. Notation. 
    • Crow’s Foot. 
    • UML. 
  4. An introduction to the TM Forum. 
    • History. 
    • Structure. 
    • Frameworx (NGOSS). 
      • The Process Framework (eTOM). 
      • The Information Framework (SID). 
      • The Applications/ Functional Framework (TAM). 
      • The integration Framework. 
      • How it all fits together. 
  5. The Information Framework (SID) – an introduction. 
    • What is the SID? 
    • History. 
    • How it can be used. 
    • How it is developed. 
  6. UML and the SID. 
  7. Structure. 
    • Domains. 
    • Aggregate Business Entities. 
    • Entities. 
  8. A closer look at each Domain. 
    • Market / Sales. 
    • Product. 
    • Customer. 
    • Service. 
    • Engaged Party. 
    • Enterprise. 
    • Common Business Entities. 
  9. Developing the SID. 
    • Extending the SID. 
    • Patterns and how they are used. 
  10. The SID in the real world. 
    • Uses. 
    • Business benefits. 
  11. Documentation and SID browsers.

Course Objectives

This training is intended to provide a complete beginning to end introduction to the TM Forum’s Information Framework (SID). At the end of the 3 days, attendees will have an understanding of what it is, how it all fits together and how it can be used in the real world.

The “jargon” will be explained and the attendee will be comfortable with the subject.

This is not a data modelling course, but the student will have a good grasp of the basic concepts.


Prerequisites

None.


Training Structure

Three-day session.


Methodology

Interactive, instructor-led training, presentation, workshops / exercises with practical examples prepared by the trainer.

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

Trainer is open for comments and discussion.