Telco technical & business courses available worldwide |
Who Should Attend?
This training is intended for employees of mobile operators involved in fraud detection/prevention and revenue assurance, including the customer service, finance, and IT departments.
Course Content
Part I: Introduction to Revenue Assurance (1.5 day).
This section covers how to protect revenue (revenue assurance) within the revenue chain. We will discuss threats against main revenue which orginate within the Telco industry itself. Selected processes will be presented:
Building automated tools for supporting more complex operational controls – embedding automated controls as a target for effective organisation – explaining simple tools for faster loss recovery. What kinds of tools are useful? Self-made or store-bought – which ones are better (pros/cons) and recommended. IT tool preparation – tool configuration, building, and special requirements.
Organisational issues play an important role in building a successful process (SWOT) – selected models:
Business models for outsourcing / consulting for revenue loss recovery – benefit share or fixed price (time and material) – maturity level dependence.
Part II: Technical Fraud, including 3G/4G network fraud (0.5 day).
Part III: Fraud Aspects (2 days).
Course Objectives
Various aspects of fraud are studied from an operational and technical perspective. Fraud classification and prevention methods are described. The technical side of fraud is revealed, and various detection methods are explained. Aspects of 3G/4G fraud are mentioned, and the main aspects of the Revenue Assurance process and tools supporting it are described.
Prerequisites
General knowledge of the mobile operator business.
Training structure
Four-day training divided into logical sessions.
Methodology
Instructor-led training, using presentation slides and examples from real networks.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
A lot of useful materials and knowledge.
Professional, high-quality trainer.
Deep and detailed topic analysis.
The best training ever.
Perfect course.
Very well organized training programmes.
Experienced trainer. Real cases with references to recommendations.
Great teacher with deep knowledge and experience.
Trainers have passion to teach & impart knowledge.
More than excellent course!
Very effective training methods.
A clear picture of GSM switching and signalling.
Excellent, knowledgeable trainer, open to communication.
I feel like the trainer is the best professor and mentor one can have.
I received a lot of useful information which I use in my work every day.
The whole course was very valuable.
I am very impressed with the trainer's knowledge and experience.
Course covers all important issues and presents relevant examples.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer adapted to the expectations of the audience.
A good approach to a complex problem.
Really practical and very fruitful training.
The training is completely excellent.
Excellent knowledge from the trainer.
Experienced trainer. Excellent descriptions.
Excellent course and instructor.
Good direct connection between course material and real problems.
This course will be very useful in my daily work.
Regardless of technology I received theoretical and practical answers.
I can proudly recommend these courses for others as well.
The course exceeded my expectations. Hats off!
Trainer understands local market experience.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer was able to answer practical questions.
Training was above expectations!
Good class notes and great examples.
Excellent methodology of teaching. Simple and easy to understand training.
Amazing, more than excellent, audience-oriented trainer.
The course covers all the impacted areas.
The training exceeded my expectations.
Trainer is open for comments and discussion.
Good logical structure of the course and explanation.
The trainer is capable of answering all my questions.
Excellent exercises!
Unique training covering the most important areas of my work.
Trainer understands local market experience.
Everyone gets individual attention from the trainer.
Many different people from different operators can share their problems and ideas.
Training provides useful methods to analyze real protocols.
Very clear explanations.