Telco technical & business courses available worldwide |
Who Should Attend?
This training is intended for employees of mobile operators involved in fraud detection/prevention and revenue assurance, including the customer service, finance, and IT departments.
Course Content
Part I: Introduction to Revenue Assurance (1.5 day).
This section covers how to protect revenue (revenue assurance) within the revenue chain. We will discuss threats against main revenue which orginate within the Telco industry itself. Selected processes will be presented:
Building automated tools for supporting more complex operational controls – embedding automated controls as a target for effective organisation – explaining simple tools for faster loss recovery. What kinds of tools are useful? Self-made or store-bought – which ones are better (pros/cons) and recommended. IT tool preparation – tool configuration, building, and special requirements.
Organisational issues play an important role in building a successful process (SWOT) – selected models:
Business models for outsourcing / consulting for revenue loss recovery – benefit share or fixed price (time and material) – maturity level dependence.
Part II: Technical Fraud, including 3G/4G network fraud (0.5 day).
Part III: Fraud Aspects (2 days).
Course Objectives
Various aspects of fraud are studied from an operational and technical perspective. Fraud classification and prevention methods are described. The technical side of fraud is revealed, and various detection methods are explained. Aspects of 3G/4G fraud are mentioned, and the main aspects of the Revenue Assurance process and tools supporting it are described.
Prerequisites
General knowledge of the mobile operator business.
Training structure
Four-day training divided into logical sessions.
Methodology
Instructor-led training, using presentation slides and examples from real networks.
Course covers all important issues and presents relevant examples.
Trainer understands local market experience.
Excellent exercises!
A lot of useful materials and knowledge.
Very clear explanations.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Everyone gets individual attention from the trainer.
Good logical structure of the course and explanation.
Excellent, knowledgeable trainer, open to communication.
Experienced trainer. Excellent descriptions.
Regardless of technology I received theoretical and practical answers.
Experienced trainer. Real cases with references to recommendations.
A clear picture of GSM switching and signalling.
Professional, high-quality trainer.
Trainer adapted to the expectations of the audience.
Very well organized training programmes.
Trainer understands local market experience.
Unique training covering the most important areas of my work.
I am very impressed with the trainer's knowledge and experience.
Really practical and very fruitful training.
Training was above expectations!
Trainer is open for comments and discussion.
The trainer is capable of answering all my questions.
Great teacher with deep knowledge and experience.
The course exceeded my expectations. Hats off!
The best training ever.
The course covers all the impacted areas.
I received a lot of useful information which I use in my work every day.
Excellent course and instructor.
Excellent knowledge from the trainer.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The whole course was very valuable.
Highly professional trainer with lots of practical experience. Friendly and open.
This course will be very useful in my daily work.
Training provides useful methods to analyze real protocols.
Many different people from different operators can share their problems and ideas.
I can proudly recommend these courses for others as well.
Good direct connection between course material and real problems.
Trainers have passion to teach & impart knowledge.
I feel like the trainer is the best professor and mentor one can have.
Good class notes and great examples.
Very effective training methods.
The training exceeded my expectations.
The training is completely excellent.
Deep and detailed topic analysis.
Perfect course.
Amazing, more than excellent, audience-oriented trainer.
More than excellent course!
Trainer was able to answer practical questions.
A good approach to a complex problem.
Excellent methodology of teaching. Simple and easy to understand training.