Telco technical & business courses available worldwide |
Who Should Attend?
This course is designed for members of Customer Care, Controlling, and other departments, responsible for evaluating the calculating efficiency of business processes; middle level management looking for a deeper understanding of the various aspects of KPIs; and support team members monitoring the quality of service in any department.
Course Scope
Course Objectives
To introduce the philosophy and practise of management based on Key Performance Indicators. We describe common Telco KPI, and discuss practical aspects of its setting, monitoring and modifications. Case studies of proper KPI implementation are presented.
Prerequisites
No specific prerequisites are required, but experience in one of the following areas would be helpful:
Training Structure
Three-day training divided into logical sessions.
Methodology
Instructor-led training.
Trainer was able to answer practical questions.
More than excellent course!
Everyone gets individual attention from the trainer.
Trainer adapted to the expectations of the audience.
Experienced trainer. Excellent descriptions.
A good approach to a complex problem.
Excellent exercises!
Deep and detailed topic analysis.
Trainer is open for comments and discussion.
The training exceeded my expectations.
Highly professional trainer with lots of practical experience. Friendly and open.
I feel like the trainer is the best professor and mentor one can have.
A clear picture of GSM switching and signalling.
Trainer understands local market experience.
Very effective training methods.
Regardless of technology I received theoretical and practical answers.
I can proudly recommend these courses for others as well.
Amazing, more than excellent, audience-oriented trainer.
Unique training covering the most important areas of my work.
Many different people from different operators can share their problems and ideas.
Perfect course.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The whole course was very valuable.
The best training ever.
Good direct connection between course material and real problems.
Training provides useful methods to analyze real protocols.
Trainers have passion to teach & impart knowledge.
Experienced trainer. Real cases with references to recommendations.
This course will be very useful in my daily work.
I received a lot of useful information which I use in my work every day.
Great teacher with deep knowledge and experience.
The course covers all the impacted areas.
Training was above expectations!
Excellent, knowledgeable trainer, open to communication.
Very well organized training programmes.
Good logical structure of the course and explanation.
The training is completely excellent.
Trainer understands local market experience.
Excellent methodology of teaching. Simple and easy to understand training.
A lot of useful materials and knowledge.
The course exceeded my expectations. Hats off!
Course covers all important issues and presents relevant examples.
Excellent knowledge from the trainer.
Good class notes and great examples.
Very clear explanations.
Professional, high-quality trainer.
I am very impressed with the trainer's knowledge and experience.
The trainer is capable of answering all my questions.
Really practical and very fruitful training.
Excellent course and instructor.