Telco technical & business courses available worldwide |
Who Should Attend?
This course is designed for members of Customer Care, Controlling, and other departments, responsible for evaluating the calculating efficiency of business processes; middle level management looking for a deeper understanding of the various aspects of KPIs; and support team members monitoring the quality of service in any department.
Course Scope
Course Objectives
To introduce the philosophy and practise of management based on Key Performance Indicators. We describe common Telco KPI, and discuss practical aspects of its setting, monitoring and modifications. Case studies of proper KPI implementation are presented.
Prerequisites
No specific prerequisites are required, but experience in one of the following areas would be helpful:
Training Structure
Three-day training divided into logical sessions.
Methodology
Instructor-led training.
I received a lot of useful information which I use in my work every day.
Excellent, knowledgeable trainer, open to communication.
I am very impressed with the trainer's knowledge and experience.
Very effective training methods.
Very clear explanations.
Experienced trainer. Excellent descriptions.
The course exceeded my expectations. Hats off!
Great teacher with deep knowledge and experience.
Amazing, more than excellent, audience-oriented trainer.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer adapted to the expectations of the audience.
The best training ever.
Everyone gets individual attention from the trainer.
I feel like the trainer is the best professor and mentor one can have.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Good direct connection between course material and real problems.
The training is completely excellent.
The course covers all the impacted areas.
Excellent methodology of teaching. Simple and easy to understand training.
Excellent exercises!
Excellent knowledge from the trainer.
Good logical structure of the course and explanation.
Many different people from different operators can share their problems and ideas.
Seminar entirely for Telecommunication operators. A lot of issues covered.
A lot of useful materials and knowledge.
Regardless of technology I received theoretical and practical answers.
Good class notes and great examples.
Perfect course.
Professional, high-quality trainer.
The whole course was very valuable.
The trainer is capable of answering all my questions.
Deep and detailed topic analysis.
Excellent course and instructor.
I can proudly recommend these courses for others as well.
Training provides useful methods to analyze real protocols.
Trainer understands local market experience.
Training was above expectations!
This course will be very useful in my daily work.
Trainer understands local market experience.
Trainer was able to answer practical questions.
Trainers have passion to teach & impart knowledge.
Unique training covering the most important areas of my work.
More than excellent course!
Trainer is open for comments and discussion.
The training exceeded my expectations.
A good approach to a complex problem.
A clear picture of GSM switching and signalling.
Very well organized training programmes.
Course covers all important issues and presents relevant examples.
Experienced trainer. Real cases with references to recommendations.
Really practical and very fruitful training.