Telco technical & business courses available worldwide |
Who Should Attend?
This course is designed for members of Customer Care, Controlling, and other departments, responsible for evaluating the calculating efficiency of business processes; middle level management looking for a deeper understanding of the various aspects of KPIs; and support team members monitoring the quality of service in any department.
Course Scope
Course Objectives
To introduce the philosophy and practise of management based on Key Performance Indicators. We describe common Telco KPI, and discuss practical aspects of its setting, monitoring and modifications. Case studies of proper KPI implementation are presented.
Prerequisites
No specific prerequisites are required, but experience in one of the following areas would be helpful:
Training Structure
Three-day training divided into logical sessions.
Methodology
Instructor-led training.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The course covers all the impacted areas.
Really practical and very fruitful training.
Trainers have passion to teach & impart knowledge.
Very clear explanations.
Unique training covering the most important areas of my work.
Regardless of technology I received theoretical and practical answers.
Experienced trainer. Real cases with references to recommendations.
A good approach to a complex problem.
More than excellent course!
The training is completely excellent.
Trainer understands local market experience.
This course will be very useful in my daily work.
Excellent, knowledgeable trainer, open to communication.
Perfect course.
I can proudly recommend these courses for others as well.
Excellent exercises!
Everyone gets individual attention from the trainer.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Training provides useful methods to analyze real protocols.
The whole course was very valuable.
The trainer is capable of answering all my questions.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer is open for comments and discussion.
The course exceeded my expectations. Hats off!
The training exceeded my expectations.
Many different people from different operators can share their problems and ideas.
Very effective training methods.
A lot of useful materials and knowledge.
Training was above expectations!
Good class notes and great examples.
Excellent knowledge from the trainer.
Trainer was able to answer practical questions.
I am very impressed with the trainer's knowledge and experience.
Excellent course and instructor.
The best training ever.
Very well organized training programmes.
Excellent methodology of teaching. Simple and easy to understand training.
A clear picture of GSM switching and signalling.
Experienced trainer. Excellent descriptions.
Course covers all important issues and presents relevant examples.
I received a lot of useful information which I use in my work every day.
Trainer understands local market experience.
Deep and detailed topic analysis.
Great teacher with deep knowledge and experience.
Good direct connection between course material and real problems.
I feel like the trainer is the best professor and mentor one can have.
Amazing, more than excellent, audience-oriented trainer.
Trainer adapted to the expectations of the audience.
Good logical structure of the course and explanation.
Professional, high-quality trainer.