Telco technical & business courses available worldwide |
Who Should Attend?
This course is designed for members of Customer Care, Controlling, and other departments, responsible for evaluating the calculating efficiency of business processes; middle level management looking for a deeper understanding of the various aspects of KPIs; and support team members monitoring the quality of service in any department.
Course Scope
Course Objectives
To introduce the philosophy and practise of management based on Key Performance Indicators. We describe common Telco KPI, and discuss practical aspects of its setting, monitoring and modifications. Case studies of proper KPI implementation are presented.
Prerequisites
No specific prerequisites are required, but experience in one of the following areas would be helpful:
Training Structure
Three-day training divided into logical sessions.
Methodology
Instructor-led training.
The whole course was very valuable.
Course covers all important issues and presents relevant examples.
I am very impressed with the trainer's knowledge and experience.
Unique training covering the most important areas of my work.
Excellent, knowledgeable trainer, open to communication.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The training exceeded my expectations.
Really practical and very fruitful training.
Training provides useful methods to analyze real protocols.
Trainer is open for comments and discussion.
Highly professional trainer with lots of practical experience. Friendly and open.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Trainer understands local market experience.
Excellent knowledge from the trainer.
Amazing, more than excellent, audience-oriented trainer.
The best training ever.
A clear picture of GSM switching and signalling.
Very well organized training programmes.
Perfect course.
Regardless of technology I received theoretical and practical answers.
Trainer adapted to the expectations of the audience.
A good approach to a complex problem.
A lot of useful materials and knowledge.
Experienced trainer. Real cases with references to recommendations.
The training is completely excellent.
Training was above expectations!
Professional, high-quality trainer.
This course will be very useful in my daily work.
I feel like the trainer is the best professor and mentor one can have.
More than excellent course!
Good direct connection between course material and real problems.
Very effective training methods.
Many different people from different operators can share their problems and ideas.
The trainer is capable of answering all my questions.
Good logical structure of the course and explanation.
Deep and detailed topic analysis.
The course exceeded my expectations. Hats off!
Good class notes and great examples.
I received a lot of useful information which I use in my work every day.
Everyone gets individual attention from the trainer.
Excellent course and instructor.
Experienced trainer. Excellent descriptions.
Trainers have passion to teach & impart knowledge.
The course covers all the impacted areas.
I can proudly recommend these courses for others as well.
Great teacher with deep knowledge and experience.
Very clear explanations.
Excellent methodology of teaching. Simple and easy to understand training.
Trainer was able to answer practical questions.
Trainer understands local market experience.
Excellent exercises!