Telco technical & business courses available worldwide |
Who Should Attend?
This course is designed for members of Customer Care, Controlling, and other departments, responsible for evaluating the calculating efficiency of business processes; middle level management looking for a deeper understanding of the various aspects of KPIs; and support team members monitoring the quality of service in any department.
Course Scope
Course Objectives
To introduce the philosophy and practise of management based on Key Performance Indicators. We describe common Telco KPI, and discuss practical aspects of its setting, monitoring and modifications. Case studies of proper KPI implementation are presented.
Prerequisites
No specific prerequisites are required, but experience in one of the following areas would be helpful:
Training Structure
Three-day training divided into logical sessions.
Methodology
Instructor-led training.
Excellent exercises!
Really practical and very fruitful training.
Everyone gets individual attention from the trainer.
Trainers have passion to teach & impart knowledge.
Many different people from different operators can share their problems and ideas.
The training is completely excellent.
Excellent course and instructor.
The training exceeded my expectations.
I can proudly recommend these courses for others as well.
Good logical structure of the course and explanation.
I am very impressed with the trainer's knowledge and experience.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer is open for comments and discussion.
Amazing, more than excellent, audience-oriented trainer.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
A clear picture of GSM switching and signalling.
A lot of useful materials and knowledge.
Training provides useful methods to analyze real protocols.
Very effective training methods.
Unique training covering the most important areas of my work.
Professional, high-quality trainer.
Trainer adapted to the expectations of the audience.
Trainer understands local market experience.
Experienced trainer. Real cases with references to recommendations.
I feel like the trainer is the best professor and mentor one can have.
Excellent methodology of teaching. Simple and easy to understand training.
This course will be very useful in my daily work.
Highly professional trainer with lots of practical experience. Friendly and open.
The best training ever.
Very clear explanations.
A good approach to a complex problem.
Training was above expectations!
Perfect course.
Experienced trainer. Excellent descriptions.
Trainer understands local market experience.
More than excellent course!
Good class notes and great examples.
Regardless of technology I received theoretical and practical answers.
Great teacher with deep knowledge and experience.
Deep and detailed topic analysis.
The trainer is capable of answering all my questions.
Course covers all important issues and presents relevant examples.
Trainer was able to answer practical questions.
I received a lot of useful information which I use in my work every day.
Very well organized training programmes.
Excellent, knowledgeable trainer, open to communication.
The course exceeded my expectations. Hats off!
The whole course was very valuable.
The course covers all the impacted areas.
Excellent knowledge from the trainer.
Good direct connection between course material and real problems.