Telco technical & business courses available worldwide |
Who Should Attend?
This course is designed for members of Customer Care, Controlling, and other departments, responsible for evaluating the calculating efficiency of business processes; middle level management looking for a deeper understanding of the various aspects of KPIs; and support team members monitoring the quality of service in any department.
Course Scope
Course Objectives
To introduce the philosophy and practise of management based on Key Performance Indicators. We describe common Telco KPI, and discuss practical aspects of its setting, monitoring and modifications. Case studies of proper KPI implementation are presented.
Prerequisites
No specific prerequisites are required, but experience in one of the following areas would be helpful:
Training Structure
Three-day training divided into logical sessions.
Methodology
Instructor-led training.
Experienced trainer. Excellent descriptions.
Deep and detailed topic analysis.
Great teacher with deep knowledge and experience.
Excellent knowledge from the trainer.
A good approach to a complex problem.
Course covers all important issues and presents relevant examples.
Excellent, knowledgeable trainer, open to communication.
Trainers have passion to teach & impart knowledge.
Excellent methodology of teaching. Simple and easy to understand training.
Training provides useful methods to analyze real protocols.
The trainer is capable of answering all my questions.
Experienced trainer. Real cases with references to recommendations.
I feel like the trainer is the best professor and mentor one can have.
Trainer understands local market experience.
Trainer understands local market experience.
The training exceeded my expectations.
Trainer was able to answer practical questions.
Amazing, more than excellent, audience-oriented trainer.
Unique training covering the most important areas of my work.
Training was above expectations!
Everyone gets individual attention from the trainer.
Regardless of technology I received theoretical and practical answers.
Really practical and very fruitful training.
A clear picture of GSM switching and signalling.
This course will be very useful in my daily work.
Good direct connection between course material and real problems.
The course exceeded my expectations. Hats off!
Good logical structure of the course and explanation.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Excellent course and instructor.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer adapted to the expectations of the audience.
The course covers all the impacted areas.
Good class notes and great examples.
Many different people from different operators can share their problems and ideas.
The whole course was very valuable.
Very well organized training programmes.
I am very impressed with the trainer's knowledge and experience.
Perfect course.
A lot of useful materials and knowledge.
I can proudly recommend these courses for others as well.
The best training ever.
More than excellent course!
Trainer is open for comments and discussion.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Professional, high-quality trainer.
The training is completely excellent.
Very clear explanations.
Excellent exercises!
Very effective training methods.
I received a lot of useful information which I use in my work every day.