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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Trainer was able to answer practical questions.
Professional, high-quality trainer.
Really practical and very fruitful training.
Experienced trainer. Excellent descriptions.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Deep and detailed topic analysis.
Amazing, more than excellent, audience-oriented trainer.
I received a lot of useful information which I use in my work every day.
The whole course was very valuable.
I am very impressed with the trainer's knowledge and experience.
A lot of useful materials and knowledge.
Excellent exercises!
Trainers have passion to teach & impart knowledge.
Excellent, knowledgeable trainer, open to communication.
Good direct connection between course material and real problems.
Very clear explanations.
This course will be very useful in my daily work.
Regardless of technology I received theoretical and practical answers.
Training was above expectations!
Very effective training methods.
I can proudly recommend these courses for others as well.
Training provides useful methods to analyze real protocols.
Excellent knowledge from the trainer.
Many different people from different operators can share their problems and ideas.
The course exceeded my expectations. Hats off!
Excellent methodology of teaching. Simple and easy to understand training.
The trainer is capable of answering all my questions.
A clear picture of GSM switching and signalling.
Trainer understands local market experience.
Course covers all important issues and presents relevant examples.
Perfect course.
The training exceeded my expectations.
Experienced trainer. Real cases with references to recommendations.
Everyone gets individual attention from the trainer.
Trainer understands local market experience.
Unique training covering the most important areas of my work.
Trainer adapted to the expectations of the audience.
Very well organized training programmes.
Highly professional trainer with lots of practical experience. Friendly and open.
The best training ever.
The training is completely excellent.
The course covers all the impacted areas.
Excellent course and instructor.
A good approach to a complex problem.
Trainer is open for comments and discussion.
More than excellent course!
Good logical structure of the course and explanation.
I feel like the trainer is the best professor and mentor one can have.
Good class notes and great examples.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Great teacher with deep knowledge and experience.