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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Experienced trainer. Real cases with references to recommendations.
Great teacher with deep knowledge and experience.
Professional, high-quality trainer.
Everyone gets individual attention from the trainer.
A good approach to a complex problem.
Excellent exercises!
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Excellent methodology of teaching. Simple and easy to understand training.
Good class notes and great examples.
Very clear explanations.
The whole course was very valuable.
I feel like the trainer is the best professor and mentor one can have.
The trainer is capable of answering all my questions.
Perfect course.
Amazing, more than excellent, audience-oriented trainer.
The best training ever.
The training exceeded my expectations.
Trainer understands local market experience.
Deep and detailed topic analysis.
Regardless of technology I received theoretical and practical answers.
The training is completely excellent.
I can proudly recommend these courses for others as well.
Good logical structure of the course and explanation.
Trainer was able to answer practical questions.
Very effective training methods.
Trainer is open for comments and discussion.
Experienced trainer. Excellent descriptions.
The course exceeded my expectations. Hats off!
Training was above expectations!
I am very impressed with the trainer's knowledge and experience.
Really practical and very fruitful training.
The course covers all the impacted areas.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Excellent, knowledgeable trainer, open to communication.
Trainer understands local market experience.
Course covers all important issues and presents relevant examples.
Good direct connection between course material and real problems.
Excellent course and instructor.
More than excellent course!
Very well organized training programmes.
Excellent knowledge from the trainer.
Highly professional trainer with lots of practical experience. Friendly and open.
Many different people from different operators can share their problems and ideas.
Trainers have passion to teach & impart knowledge.
A lot of useful materials and knowledge.
I received a lot of useful information which I use in my work every day.
Unique training covering the most important areas of my work.
This course will be very useful in my daily work.
Training provides useful methods to analyze real protocols.
Trainer adapted to the expectations of the audience.
A clear picture of GSM switching and signalling.