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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Experienced trainer. Real cases with references to recommendations.
The whole course was very valuable.
Great teacher with deep knowledge and experience.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Amazing, more than excellent, audience-oriented trainer.
Trainer is open for comments and discussion.
Good direct connection between course material and real problems.
Trainers have passion to teach & impart knowledge.
Perfect course.
Excellent course and instructor.
Trainer adapted to the expectations of the audience.
More than excellent course!
Very well organized training programmes.
Course covers all important issues and presents relevant examples.
Regardless of technology I received theoretical and practical answers.
The training is completely excellent.
Good class notes and great examples.
Very effective training methods.
Excellent knowledge from the trainer.
I can proudly recommend these courses for others as well.
The course exceeded my expectations. Hats off!
I am very impressed with the trainer's knowledge and experience.
The course covers all the impacted areas.
A clear picture of GSM switching and signalling.
Experienced trainer. Excellent descriptions.
Training provides useful methods to analyze real protocols.
Training was above expectations!
I feel like the trainer is the best professor and mentor one can have.
This course will be very useful in my daily work.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The training exceeded my expectations.
Excellent exercises!
Very clear explanations.
Trainer was able to answer practical questions.
Many different people from different operators can share their problems and ideas.
A lot of useful materials and knowledge.
A good approach to a complex problem.
Good logical structure of the course and explanation.
Highly professional trainer with lots of practical experience. Friendly and open.
Excellent, knowledgeable trainer, open to communication.
Trainer understands local market experience.
Excellent methodology of teaching. Simple and easy to understand training.
I received a lot of useful information which I use in my work every day.
Professional, high-quality trainer.
Unique training covering the most important areas of my work.
Everyone gets individual attention from the trainer.
Really practical and very fruitful training.
Deep and detailed topic analysis.
Trainer understands local market experience.
The best training ever.
The trainer is capable of answering all my questions.