|
Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Very well organized training programmes.
Experienced trainer. Real cases with references to recommendations.
Very effective training methods.
A lot of useful materials and knowledge.
The trainer is capable of answering all my questions.
Good logical structure of the course and explanation.
Deep and detailed topic analysis.
Good class notes and great examples.
The best training ever.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer understands local market experience.
The whole course was very valuable.
The course covers all the impacted areas.
I am very impressed with the trainer's knowledge and experience.
Good direct connection between course material and real problems.
Excellent, knowledgeable trainer, open to communication.
Professional, high-quality trainer.
Amazing, more than excellent, audience-oriented trainer.
Excellent course and instructor.
Excellent methodology of teaching. Simple and easy to understand training.
More than excellent course!
Many different people from different operators can share their problems and ideas.
Training was above expectations!
Unique training covering the most important areas of my work.
Everyone gets individual attention from the trainer.
Experienced trainer. Excellent descriptions.
Trainer was able to answer practical questions.
Really practical and very fruitful training.
Training provides useful methods to analyze real protocols.
Trainers have passion to teach & impart knowledge.
The course exceeded my expectations. Hats off!
Regardless of technology I received theoretical and practical answers.
Course covers all important issues and presents relevant examples.
Seminar entirely for Telecommunication operators. A lot of issues covered.
I received a lot of useful information which I use in my work every day.
This course will be very useful in my daily work.
I feel like the trainer is the best professor and mentor one can have.
I can proudly recommend these courses for others as well.
The training is completely excellent.
The training exceeded my expectations.
Trainer adapted to the expectations of the audience.
Very clear explanations.
A good approach to a complex problem.
A clear picture of GSM switching and signalling.
Excellent knowledge from the trainer.
Perfect course.
Trainer is open for comments and discussion.
Great teacher with deep knowledge and experience.
Excellent exercises!
Trainer understands local market experience.