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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Experienced trainer. Real cases with references to recommendations.
Trainer understands local market experience.
Excellent methodology of teaching. Simple and easy to understand training.
A clear picture of GSM switching and signalling.
The best training ever.
Excellent, knowledgeable trainer, open to communication.
Training provides useful methods to analyze real protocols.
Deep and detailed topic analysis.
Many different people from different operators can share their problems and ideas.
The training is completely excellent.
Unique training covering the most important areas of my work.
Professional, high-quality trainer.
A lot of useful materials and knowledge.
Everyone gets individual attention from the trainer.
Trainers have passion to teach & impart knowledge.
Good logical structure of the course and explanation.
Experienced trainer. Excellent descriptions.
Really practical and very fruitful training.
Regardless of technology I received theoretical and practical answers.
Training was above expectations!
A good approach to a complex problem.
Good class notes and great examples.
Very effective training methods.
The course exceeded my expectations. Hats off!
Perfect course.
I can proudly recommend these courses for others as well.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Great teacher with deep knowledge and experience.
Trainer adapted to the expectations of the audience.
Trainer is open for comments and discussion.
Amazing, more than excellent, audience-oriented trainer.
Excellent course and instructor.
I received a lot of useful information which I use in my work every day.
I am very impressed with the trainer's knowledge and experience.
I feel like the trainer is the best professor and mentor one can have.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Very clear explanations.
The course covers all the impacted areas.
The training exceeded my expectations.
The trainer is capable of answering all my questions.
Excellent knowledge from the trainer.
Very well organized training programmes.
Highly professional trainer with lots of practical experience. Friendly and open.
Course covers all important issues and presents relevant examples.
Excellent exercises!
Trainer was able to answer practical questions.
Good direct connection between course material and real problems.
Trainer understands local market experience.
More than excellent course!
The whole course was very valuable.
This course will be very useful in my daily work.