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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
A lot of useful materials and knowledge.
The course exceeded my expectations. Hats off!
A clear picture of GSM switching and signalling.
Excellent course and instructor.
More than excellent course!
Really practical and very fruitful training.
Perfect course.
Good direct connection between course material and real problems.
Training was above expectations!
Regardless of technology I received theoretical and practical answers.
The whole course was very valuable.
The training exceeded my expectations.
I am very impressed with the trainer's knowledge and experience.
The training is completely excellent.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Many different people from different operators can share their problems and ideas.
Trainer understands local market experience.
Excellent methodology of teaching. Simple and easy to understand training.
The course covers all the impacted areas.
Highly professional trainer with lots of practical experience. Friendly and open.
I feel like the trainer is the best professor and mentor one can have.
Experienced trainer. Excellent descriptions.
Everyone gets individual attention from the trainer.
Good logical structure of the course and explanation.
Very clear explanations.
Unique training covering the most important areas of my work.
Seminar entirely for Telecommunication operators. A lot of issues covered.
This course will be very useful in my daily work.
Excellent exercises!
Trainer understands local market experience.
Great teacher with deep knowledge and experience.
Course covers all important issues and presents relevant examples.
Deep and detailed topic analysis.
Training provides useful methods to analyze real protocols.
Trainer adapted to the expectations of the audience.
Amazing, more than excellent, audience-oriented trainer.
The trainer is capable of answering all my questions.
Trainer is open for comments and discussion.
Excellent, knowledgeable trainer, open to communication.
Professional, high-quality trainer.
Trainer was able to answer practical questions.
The best training ever.
Trainers have passion to teach & impart knowledge.
A good approach to a complex problem.
Experienced trainer. Real cases with references to recommendations.
Excellent knowledge from the trainer.
Good class notes and great examples.
Very well organized training programmes.
I received a lot of useful information which I use in my work every day.
Very effective training methods.
I can proudly recommend these courses for others as well.