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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Many different people from different operators can share their problems and ideas.
Excellent methodology of teaching. Simple and easy to understand training.
The whole course was very valuable.
The best training ever.
The training exceeded my expectations.
Deep and detailed topic analysis.
Perfect course.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Experienced trainer. Real cases with references to recommendations.
Very well organized training programmes.
More than excellent course!
This course will be very useful in my daily work.
Good class notes and great examples.
Excellent course and instructor.
A clear picture of GSM switching and signalling.
Great teacher with deep knowledge and experience.
Excellent, knowledgeable trainer, open to communication.
Trainer understands local market experience.
I am very impressed with the trainer's knowledge and experience.
Amazing, more than excellent, audience-oriented trainer.
Unique training covering the most important areas of my work.
Excellent exercises!
Good logical structure of the course and explanation.
A good approach to a complex problem.
Trainer is open for comments and discussion.
Professional, high-quality trainer.
Trainer understands local market experience.
Training provides useful methods to analyze real protocols.
Everyone gets individual attention from the trainer.
Really practical and very fruitful training.
A lot of useful materials and knowledge.
Training was above expectations!
The trainer is capable of answering all my questions.
I can proudly recommend these courses for others as well.
The course exceeded my expectations. Hats off!
Course covers all important issues and presents relevant examples.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer adapted to the expectations of the audience.
I received a lot of useful information which I use in my work every day.
Excellent knowledge from the trainer.
Trainers have passion to teach & impart knowledge.
Trainer was able to answer practical questions.
Good direct connection between course material and real problems.
Highly professional trainer with lots of practical experience. Friendly and open.
The course covers all the impacted areas.
Regardless of technology I received theoretical and practical answers.
Experienced trainer. Excellent descriptions.
Very effective training methods.
Very clear explanations.
I feel like the trainer is the best professor and mentor one can have.
The training is completely excellent.