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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
I can proudly recommend these courses for others as well.
Highly professional trainer with lots of practical experience. Friendly and open.
The best training ever.
Experienced trainer. Real cases with references to recommendations.
Excellent, knowledgeable trainer, open to communication.
Experienced trainer. Excellent descriptions.
Very well organized training programmes.
Good class notes and great examples.
Trainer was able to answer practical questions.
The course exceeded my expectations. Hats off!
Very clear explanations.
Good direct connection between course material and real problems.
Excellent exercises!
Perfect course.
Everyone gets individual attention from the trainer.
More than excellent course!
Great teacher with deep knowledge and experience.
Course covers all important issues and presents relevant examples.
Amazing, more than excellent, audience-oriented trainer.
Really practical and very fruitful training.
Very effective training methods.
Unique training covering the most important areas of my work.
The course covers all the impacted areas.
Excellent methodology of teaching. Simple and easy to understand training.
The training is completely excellent.
The training exceeded my expectations.
Trainers have passion to teach & impart knowledge.
This course will be very useful in my daily work.
Training provides useful methods to analyze real protocols.
Trainer adapted to the expectations of the audience.
Excellent knowledge from the trainer.
Regardless of technology I received theoretical and practical answers.
Trainer is open for comments and discussion.
A good approach to a complex problem.
I received a lot of useful information which I use in my work every day.
The whole course was very valuable.
Many different people from different operators can share their problems and ideas.
A lot of useful materials and knowledge.
Deep and detailed topic analysis.
A clear picture of GSM switching and signalling.
Trainer understands local market experience.
Good logical structure of the course and explanation.
Professional, high-quality trainer.
Training was above expectations!
Trainer understands local market experience.
Excellent course and instructor.
I am very impressed with the trainer's knowledge and experience.
The trainer is capable of answering all my questions.
I feel like the trainer is the best professor and mentor one can have.