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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
A clear picture of GSM switching and signalling.
The whole course was very valuable.
Excellent course and instructor.
Amazing, more than excellent, audience-oriented trainer.
A lot of useful materials and knowledge.
Very clear explanations.
Excellent methodology of teaching. Simple and easy to understand training.
Trainer was able to answer practical questions.
I can proudly recommend these courses for others as well.
Training was above expectations!
Experienced trainer. Real cases with references to recommendations.
Course covers all important issues and presents relevant examples.
Trainer adapted to the expectations of the audience.
Very well organized training programmes.
Highly professional trainer with lots of practical experience. Friendly and open.
Excellent exercises!
I feel like the trainer is the best professor and mentor one can have.
The training exceeded my expectations.
Deep and detailed topic analysis.
Experienced trainer. Excellent descriptions.
Trainers have passion to teach & impart knowledge.
Regardless of technology I received theoretical and practical answers.
Many different people from different operators can share their problems and ideas.
Very effective training methods.
Excellent knowledge from the trainer.
Great teacher with deep knowledge and experience.
Good direct connection between course material and real problems.
Perfect course.
I received a lot of useful information which I use in my work every day.
Trainer is open for comments and discussion.
Good logical structure of the course and explanation.
Trainer understands local market experience.
The best training ever.
More than excellent course!
Unique training covering the most important areas of my work.
A good approach to a complex problem.
The training is completely excellent.
The course covers all the impacted areas.
Training provides useful methods to analyze real protocols.
I am very impressed with the trainer's knowledge and experience.
The course exceeded my expectations. Hats off!
Excellent, knowledgeable trainer, open to communication.
Really practical and very fruitful training.
The trainer is capable of answering all my questions.
Trainer understands local market experience.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Good class notes and great examples.
Everyone gets individual attention from the trainer.
Seminar entirely for Telecommunication operators. A lot of issues covered.
This course will be very useful in my daily work.
Professional, high-quality trainer.