|
Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
This course will be very useful in my daily work.
Professional, high-quality trainer.
I can proudly recommend these courses for others as well.
Course covers all important issues and presents relevant examples.
Amazing, more than excellent, audience-oriented trainer.
I received a lot of useful information which I use in my work every day.
The course covers all the impacted areas.
Many different people from different operators can share their problems and ideas.
A lot of useful materials and knowledge.
Training provides useful methods to analyze real protocols.
Trainers have passion to teach & impart knowledge.
Trainer understands local market experience.
The training is completely excellent.
Good logical structure of the course and explanation.
Highly professional trainer with lots of practical experience. Friendly and open.
Excellent exercises!
Regardless of technology I received theoretical and practical answers.
The best training ever.
I feel like the trainer is the best professor and mentor one can have.
Deep and detailed topic analysis.
Good direct connection between course material and real problems.
Trainer was able to answer practical questions.
Very clear explanations.
The whole course was very valuable.
Trainer adapted to the expectations of the audience.
The training exceeded my expectations.
Really practical and very fruitful training.
Excellent methodology of teaching. Simple and easy to understand training.
Excellent knowledge from the trainer.
Trainer understands local market experience.
Very well organized training programmes.
Very effective training methods.
Great teacher with deep knowledge and experience.
Experienced trainer. Excellent descriptions.
Unique training covering the most important areas of my work.
Excellent, knowledgeable trainer, open to communication.
The course exceeded my expectations. Hats off!
Trainer is open for comments and discussion.
I am very impressed with the trainer's knowledge and experience.
A clear picture of GSM switching and signalling.
Good class notes and great examples.
Training was above expectations!
More than excellent course!
Perfect course.
Experienced trainer. Real cases with references to recommendations.
Seminar entirely for Telecommunication operators. A lot of issues covered.
A good approach to a complex problem.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The trainer is capable of answering all my questions.
Excellent course and instructor.
Everyone gets individual attention from the trainer.