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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Regardless of technology I received theoretical and practical answers.
Excellent knowledge from the trainer.
Good direct connection between course material and real problems.
The trainer is capable of answering all my questions.
Highly professional trainer with lots of practical experience. Friendly and open.
Many different people from different operators can share their problems and ideas.
Deep and detailed topic analysis.
Really practical and very fruitful training.
Perfect course.
The training exceeded my expectations.
Trainer adapted to the expectations of the audience.
The best training ever.
Excellent exercises!
Trainer understands local market experience.
The whole course was very valuable.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Excellent, knowledgeable trainer, open to communication.
Trainers have passion to teach & impart knowledge.
A lot of useful materials and knowledge.
The training is completely excellent.
This course will be very useful in my daily work.
Trainer is open for comments and discussion.
Very well organized training programmes.
Everyone gets individual attention from the trainer.
Professional, high-quality trainer.
Training was above expectations!
A good approach to a complex problem.
Trainer was able to answer practical questions.
Very clear explanations.
Experienced trainer. Real cases with references to recommendations.
I can proudly recommend these courses for others as well.
The course exceeded my expectations. Hats off!
I feel like the trainer is the best professor and mentor one can have.
I am very impressed with the trainer's knowledge and experience.
Good logical structure of the course and explanation.
Excellent methodology of teaching. Simple and easy to understand training.
Great teacher with deep knowledge and experience.
Unique training covering the most important areas of my work.
I received a lot of useful information which I use in my work every day.
Excellent course and instructor.
Very effective training methods.
Experienced trainer. Excellent descriptions.
Course covers all important issues and presents relevant examples.
Training provides useful methods to analyze real protocols.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer understands local market experience.
Amazing, more than excellent, audience-oriented trainer.
A clear picture of GSM switching and signalling.
More than excellent course!
The course covers all the impacted areas.
Good class notes and great examples.