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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Experienced trainer. Excellent descriptions.
Perfect course.
Experienced trainer. Real cases with references to recommendations.
Trainer adapted to the expectations of the audience.
Regardless of technology I received theoretical and practical answers.
Excellent knowledge from the trainer.
The training is completely excellent.
I feel like the trainer is the best professor and mentor one can have.
Good direct connection between course material and real problems.
A good approach to a complex problem.
Good class notes and great examples.
Excellent, knowledgeable trainer, open to communication.
Great teacher with deep knowledge and experience.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer is open for comments and discussion.
Very well organized training programmes.
Deep and detailed topic analysis.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
A lot of useful materials and knowledge.
Really practical and very fruitful training.
More than excellent course!
Trainer understands local market experience.
The course covers all the impacted areas.
Excellent course and instructor.
Professional, high-quality trainer.
I can proudly recommend these courses for others as well.
Trainer understands local market experience.
Good logical structure of the course and explanation.
Trainers have passion to teach & impart knowledge.
Many different people from different operators can share their problems and ideas.
Course covers all important issues and presents relevant examples.
Training was above expectations!
Excellent exercises!
Everyone gets individual attention from the trainer.
I received a lot of useful information which I use in my work every day.
The trainer is capable of answering all my questions.
The course exceeded my expectations. Hats off!
This course will be very useful in my daily work.
The training exceeded my expectations.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Excellent methodology of teaching. Simple and easy to understand training.
Very clear explanations.
The whole course was very valuable.
Amazing, more than excellent, audience-oriented trainer.
The best training ever.
Very effective training methods.
A clear picture of GSM switching and signalling.
Training provides useful methods to analyze real protocols.
Trainer was able to answer practical questions.
Unique training covering the most important areas of my work.
I am very impressed with the trainer's knowledge and experience.