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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Regardless of technology I received theoretical and practical answers.
Excellent, knowledgeable trainer, open to communication.
Course covers all important issues and presents relevant examples.
Training provides useful methods to analyze real protocols.
Very clear explanations.
Trainer understands local market experience.
Everyone gets individual attention from the trainer.
Good direct connection between course material and real problems.
Experienced trainer. Real cases with references to recommendations.
Perfect course.
I can proudly recommend these courses for others as well.
This course will be very useful in my daily work.
Trainer understands local market experience.
Good class notes and great examples.
The training is completely excellent.
I am very impressed with the trainer's knowledge and experience.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Very well organized training programmes.
Trainer was able to answer practical questions.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The trainer is capable of answering all my questions.
Good logical structure of the course and explanation.
Unique training covering the most important areas of my work.
A lot of useful materials and knowledge.
Trainer is open for comments and discussion.
The course exceeded my expectations. Hats off!
Professional, high-quality trainer.
Excellent knowledge from the trainer.
Excellent course and instructor.
Training was above expectations!
The course covers all the impacted areas.
The whole course was very valuable.
Experienced trainer. Excellent descriptions.
Highly professional trainer with lots of practical experience. Friendly and open.
A clear picture of GSM switching and signalling.
I feel like the trainer is the best professor and mentor one can have.
A good approach to a complex problem.
Amazing, more than excellent, audience-oriented trainer.
Very effective training methods.
Trainer adapted to the expectations of the audience.
Excellent methodology of teaching. Simple and easy to understand training.
I received a lot of useful information which I use in my work every day.
The best training ever.
Many different people from different operators can share their problems and ideas.
Excellent exercises!
Really practical and very fruitful training.
Great teacher with deep knowledge and experience.
The training exceeded my expectations.
Trainers have passion to teach & impart knowledge.
More than excellent course!
Deep and detailed topic analysis.