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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
A good approach to a complex problem.
Excellent, knowledgeable trainer, open to communication.
Perfect course.
Experienced trainer. Real cases with references to recommendations.
Seminar entirely for Telecommunication operators. A lot of issues covered.
This course will be very useful in my daily work.
I received a lot of useful information which I use in my work every day.
Excellent course and instructor.
The whole course was very valuable.
Good class notes and great examples.
A clear picture of GSM switching and signalling.
Amazing, more than excellent, audience-oriented trainer.
Regardless of technology I received theoretical and practical answers.
Highly professional trainer with lots of practical experience. Friendly and open.
Very well organized training programmes.
Very clear explanations.
Really practical and very fruitful training.
I can proudly recommend these courses for others as well.
Experienced trainer. Excellent descriptions.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The trainer is capable of answering all my questions.
I feel like the trainer is the best professor and mentor one can have.
The training exceeded my expectations.
Trainer was able to answer practical questions.
Trainer is open for comments and discussion.
Trainer understands local market experience.
Excellent exercises!
A lot of useful materials and knowledge.
Professional, high-quality trainer.
Very effective training methods.
Deep and detailed topic analysis.
Trainers have passion to teach & impart knowledge.
The course covers all the impacted areas.
Course covers all important issues and presents relevant examples.
Unique training covering the most important areas of my work.
The training is completely excellent.
Excellent methodology of teaching. Simple and easy to understand training.
Trainer adapted to the expectations of the audience.
Excellent knowledge from the trainer.
Trainer understands local market experience.
Training provides useful methods to analyze real protocols.
Training was above expectations!
The course exceeded my expectations. Hats off!
Great teacher with deep knowledge and experience.
Good logical structure of the course and explanation.
The best training ever.
Everyone gets individual attention from the trainer.
More than excellent course!
Good direct connection between course material and real problems.
I am very impressed with the trainer's knowledge and experience.
Many different people from different operators can share their problems and ideas.