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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
A good approach to a complex problem.
The best training ever.
Trainer was able to answer practical questions.
Professional, high-quality trainer.
Deep and detailed topic analysis.
More than excellent course!
Training was above expectations!
Regardless of technology I received theoretical and practical answers.
Highly professional trainer with lots of practical experience. Friendly and open.
The course exceeded my expectations. Hats off!
The training exceeded my expectations.
Excellent course and instructor.
The trainer is capable of answering all my questions.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Training provides useful methods to analyze real protocols.
Trainer adapted to the expectations of the audience.
Good class notes and great examples.
Excellent knowledge from the trainer.
Trainer understands local market experience.
The training is completely excellent.
Very well organized training programmes.
Many different people from different operators can share their problems and ideas.
Perfect course.
Trainer is open for comments and discussion.
Very clear explanations.
Excellent exercises!
Very effective training methods.
Experienced trainer. Excellent descriptions.
Amazing, more than excellent, audience-oriented trainer.
Really practical and very fruitful training.
Unique training covering the most important areas of my work.
Excellent, knowledgeable trainer, open to communication.
Trainers have passion to teach & impart knowledge.
Trainer understands local market experience.
A clear picture of GSM switching and signalling.
Good direct connection between course material and real problems.
I feel like the trainer is the best professor and mentor one can have.
Good logical structure of the course and explanation.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
I received a lot of useful information which I use in my work every day.
Course covers all important issues and presents relevant examples.
The whole course was very valuable.
Great teacher with deep knowledge and experience.
This course will be very useful in my daily work.
I am very impressed with the trainer's knowledge and experience.
Everyone gets individual attention from the trainer.
Excellent methodology of teaching. Simple and easy to understand training.
I can proudly recommend these courses for others as well.
Experienced trainer. Real cases with references to recommendations.
The course covers all the impacted areas.
A lot of useful materials and knowledge.