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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Regardless of technology I received theoretical and practical answers.
Unique training covering the most important areas of my work.
A clear picture of GSM switching and signalling.
Trainer understands local market experience.
Excellent exercises!
Amazing, more than excellent, audience-oriented trainer.
This course will be very useful in my daily work.
Trainer understands local market experience.
Excellent knowledge from the trainer.
Good direct connection between course material and real problems.
Many different people from different operators can share their problems and ideas.
Professional, high-quality trainer.
Trainer is open for comments and discussion.
The course covers all the impacted areas.
The course exceeded my expectations. Hats off!
The trainer is capable of answering all my questions.
Trainers have passion to teach & impart knowledge.
I am very impressed with the trainer's knowledge and experience.
Good class notes and great examples.
Excellent, knowledgeable trainer, open to communication.
The whole course was very valuable.
Excellent course and instructor.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The training is completely excellent.
A good approach to a complex problem.
Training was above expectations!
Great teacher with deep knowledge and experience.
Really practical and very fruitful training.
Excellent methodology of teaching. Simple and easy to understand training.
I feel like the trainer is the best professor and mentor one can have.
The best training ever.
Everyone gets individual attention from the trainer.
Good logical structure of the course and explanation.
Very clear explanations.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Training provides useful methods to analyze real protocols.
Very effective training methods.
Perfect course.
The training exceeded my expectations.
Very well organized training programmes.
I can proudly recommend these courses for others as well.
Trainer was able to answer practical questions.
Trainer adapted to the expectations of the audience.
Experienced trainer. Excellent descriptions.
I received a lot of useful information which I use in my work every day.
Deep and detailed topic analysis.
More than excellent course!
Highly professional trainer with lots of practical experience. Friendly and open.
A lot of useful materials and knowledge.
Experienced trainer. Real cases with references to recommendations.
Course covers all important issues and presents relevant examples.