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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Good logical structure of the course and explanation.
Experienced trainer. Real cases with references to recommendations.
Trainers have passion to teach & impart knowledge.
I can proudly recommend these courses for others as well.
Excellent methodology of teaching. Simple and easy to understand training.
Course covers all important issues and presents relevant examples.
The training is completely excellent.
More than excellent course!
Excellent, knowledgeable trainer, open to communication.
This course will be very useful in my daily work.
I am very impressed with the trainer's knowledge and experience.
A good approach to a complex problem.
The course exceeded my expectations. Hats off!
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Very well organized training programmes.
The whole course was very valuable.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer was able to answer practical questions.
Good direct connection between course material and real problems.
Professional, high-quality trainer.
Perfect course.
Training was above expectations!
Deep and detailed topic analysis.
The course covers all the impacted areas.
Trainer adapted to the expectations of the audience.
Very clear explanations.
Everyone gets individual attention from the trainer.
Trainer understands local market experience.
A lot of useful materials and knowledge.
Really practical and very fruitful training.
I feel like the trainer is the best professor and mentor one can have.
The trainer is capable of answering all my questions.
Regardless of technology I received theoretical and practical answers.
Excellent course and instructor.
I received a lot of useful information which I use in my work every day.
Very effective training methods.
The training exceeded my expectations.
Excellent knowledge from the trainer.
Great teacher with deep knowledge and experience.
A clear picture of GSM switching and signalling.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer is open for comments and discussion.
Amazing, more than excellent, audience-oriented trainer.
Trainer understands local market experience.
Good class notes and great examples.
Many different people from different operators can share their problems and ideas.
Unique training covering the most important areas of my work.
Training provides useful methods to analyze real protocols.
Experienced trainer. Excellent descriptions.
Excellent exercises!
The best training ever.