Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
The course exceeded my expectations. Hats off!
Experienced trainer. Excellent descriptions.
Good class notes and great examples.
Excellent, knowledgeable trainer, open to communication.
Very effective training methods.
Regardless of technology I received theoretical and practical answers.
Trainer is open for comments and discussion.
Unique training covering the most important areas of my work.
A lot of useful materials and knowledge.
I feel like the trainer is the best professor and mentor one can have.
Very well organized training programmes.
I received a lot of useful information which I use in my work every day.
Good direct connection between course material and real problems.
Trainers have passion to teach & impart knowledge.
Trainer understands local market experience.
Amazing, more than excellent, audience-oriented trainer.
Many different people from different operators can share their problems and ideas.
I am very impressed with the trainer's knowledge and experience.
Very clear explanations.
The trainer is capable of answering all my questions.
More than excellent course!
This course will be very useful in my daily work.
Good logical structure of the course and explanation.
I can proudly recommend these courses for others as well.
Professional, high-quality trainer.
Excellent course and instructor.
The whole course was very valuable.
The training is completely excellent.
Trainer understands local market experience.
Trainer adapted to the expectations of the audience.
A good approach to a complex problem.
Training was above expectations!
Trainer was able to answer practical questions.
Excellent exercises!
Really practical and very fruitful training.
A clear picture of GSM switching and signalling.
The course covers all the impacted areas.
Perfect course.
Everyone gets individual attention from the trainer.
Excellent methodology of teaching. Simple and easy to understand training.
Deep and detailed topic analysis.
Course covers all important issues and presents relevant examples.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Training provides useful methods to analyze real protocols.
Experienced trainer. Real cases with references to recommendations.
Great teacher with deep knowledge and experience.
Excellent knowledge from the trainer.
The training exceeded my expectations.
The best training ever.
Highly professional trainer with lots of practical experience. Friendly and open.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.