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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Trainer understands local market experience.
Very effective training methods.
Everyone gets individual attention from the trainer.
A clear picture of GSM switching and signalling.
Training provides useful methods to analyze real protocols.
Very clear explanations.
Perfect course.
Very well organized training programmes.
Regardless of technology I received theoretical and practical answers.
The course exceeded my expectations. Hats off!
This course will be very useful in my daily work.
Unique training covering the most important areas of my work.
Trainer was able to answer practical questions.
Course covers all important issues and presents relevant examples.
I am very impressed with the trainer's knowledge and experience.
A good approach to a complex problem.
Trainer understands local market experience.
The best training ever.
The training is completely excellent.
The trainer is capable of answering all my questions.
Excellent exercises!
I can proudly recommend these courses for others as well.
Good class notes and great examples.
Trainer adapted to the expectations of the audience.
Good logical structure of the course and explanation.
Amazing, more than excellent, audience-oriented trainer.
More than excellent course!
Good direct connection between course material and real problems.
Deep and detailed topic analysis.
Really practical and very fruitful training.
Great teacher with deep knowledge and experience.
I received a lot of useful information which I use in my work every day.
Excellent course and instructor.
The whole course was very valuable.
The course covers all the impacted areas.
The training exceeded my expectations.
I feel like the trainer is the best professor and mentor one can have.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Professional, high-quality trainer.
Training was above expectations!
Trainers have passion to teach & impart knowledge.
Excellent methodology of teaching. Simple and easy to understand training.
Excellent, knowledgeable trainer, open to communication.
Trainer is open for comments and discussion.
Experienced trainer. Excellent descriptions.
Many different people from different operators can share their problems and ideas.
Excellent knowledge from the trainer.
Highly professional trainer with lots of practical experience. Friendly and open.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Experienced trainer. Real cases with references to recommendations.
A lot of useful materials and knowledge.