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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Excellent knowledge from the trainer.
More than excellent course!
Training was above expectations!
Very effective training methods.
The best training ever.
Excellent course and instructor.
Great teacher with deep knowledge and experience.
I can proudly recommend these courses for others as well.
Good direct connection between course material and real problems.
Perfect course.
Deep and detailed topic analysis.
Good logical structure of the course and explanation.
The whole course was very valuable.
Trainer understands local market experience.
The course exceeded my expectations. Hats off!
Training provides useful methods to analyze real protocols.
Good class notes and great examples.
Unique training covering the most important areas of my work.
Trainer understands local market experience.
Very clear explanations.
The trainer is capable of answering all my questions.
A good approach to a complex problem.
Highly professional trainer with lots of practical experience. Friendly and open.
Regardless of technology I received theoretical and practical answers.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Very well organized training programmes.
Experienced trainer. Real cases with references to recommendations.
The training is completely excellent.
Everyone gets individual attention from the trainer.
I received a lot of useful information which I use in my work every day.
A clear picture of GSM switching and signalling.
I am very impressed with the trainer's knowledge and experience.
Trainer adapted to the expectations of the audience.
Really practical and very fruitful training.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Professional, high-quality trainer.
Trainers have passion to teach & impart knowledge.
Excellent methodology of teaching. Simple and easy to understand training.
Excellent, knowledgeable trainer, open to communication.
Excellent exercises!
The course covers all the impacted areas.
Trainer was able to answer practical questions.
Experienced trainer. Excellent descriptions.
Amazing, more than excellent, audience-oriented trainer.
I feel like the trainer is the best professor and mentor one can have.
This course will be very useful in my daily work.
A lot of useful materials and knowledge.
Trainer is open for comments and discussion.
Course covers all important issues and presents relevant examples.
Many different people from different operators can share their problems and ideas.
The training exceeded my expectations.