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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Trainer understands local market experience.
Professional, high-quality trainer.
Experienced trainer. Excellent descriptions.
The training exceeded my expectations.
Highly professional trainer with lots of practical experience. Friendly and open.
Excellent methodology of teaching. Simple and easy to understand training.
A clear picture of GSM switching and signalling.
Very clear explanations.
The trainer is capable of answering all my questions.
The course covers all the impacted areas.
Great teacher with deep knowledge and experience.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Trainer adapted to the expectations of the audience.
The training is completely excellent.
The whole course was very valuable.
Deep and detailed topic analysis.
Everyone gets individual attention from the trainer.
I can proudly recommend these courses for others as well.
Many different people from different operators can share their problems and ideas.
I feel like the trainer is the best professor and mentor one can have.
Very well organized training programmes.
The best training ever.
More than excellent course!
Good class notes and great examples.
Unique training covering the most important areas of my work.
Good direct connection between course material and real problems.
A good approach to a complex problem.
Training provides useful methods to analyze real protocols.
Experienced trainer. Real cases with references to recommendations.
A lot of useful materials and knowledge.
Training was above expectations!
Trainer was able to answer practical questions.
Amazing, more than excellent, audience-oriented trainer.
Very effective training methods.
Regardless of technology I received theoretical and practical answers.
Trainers have passion to teach & impart knowledge.
Good logical structure of the course and explanation.
Excellent, knowledgeable trainer, open to communication.
Excellent course and instructor.
Excellent knowledge from the trainer.
The course exceeded my expectations. Hats off!
I received a lot of useful information which I use in my work every day.
Perfect course.
Course covers all important issues and presents relevant examples.
I am very impressed with the trainer's knowledge and experience.
Excellent exercises!
Trainer understands local market experience.
This course will be very useful in my daily work.
Trainer is open for comments and discussion.
Really practical and very fruitful training.
Seminar entirely for Telecommunication operators. A lot of issues covered.