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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
I received a lot of useful information which I use in my work every day.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Experienced trainer. Excellent descriptions.
The whole course was very valuable.
Experienced trainer. Real cases with references to recommendations.
I am very impressed with the trainer's knowledge and experience.
Trainer was able to answer practical questions.
Trainers have passion to teach & impart knowledge.
Good logical structure of the course and explanation.
The training exceeded my expectations.
Excellent exercises!
Regardless of technology I received theoretical and practical answers.
Trainer understands local market experience.
Trainer is open for comments and discussion.
Great teacher with deep knowledge and experience.
Very effective training methods.
This course will be very useful in my daily work.
Professional, high-quality trainer.
Trainer adapted to the expectations of the audience.
Excellent course and instructor.
The trainer is capable of answering all my questions.
Highly professional trainer with lots of practical experience. Friendly and open.
Good class notes and great examples.
A good approach to a complex problem.
The course exceeded my expectations. Hats off!
Deep and detailed topic analysis.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Excellent knowledge from the trainer.
The best training ever.
Training was above expectations!
Good direct connection between course material and real problems.
A clear picture of GSM switching and signalling.
Excellent methodology of teaching. Simple and easy to understand training.
More than excellent course!
Everyone gets individual attention from the trainer.
Really practical and very fruitful training.
Amazing, more than excellent, audience-oriented trainer.
Very well organized training programmes.
Trainer understands local market experience.
Training provides useful methods to analyze real protocols.
A lot of useful materials and knowledge.
Many different people from different operators can share their problems and ideas.
Very clear explanations.
I can proudly recommend these courses for others as well.
Excellent, knowledgeable trainer, open to communication.
The course covers all the impacted areas.
Unique training covering the most important areas of my work.
I feel like the trainer is the best professor and mentor one can have.
Course covers all important issues and presents relevant examples.
Perfect course.
The training is completely excellent.