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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Highly professional trainer with lots of practical experience. Friendly and open.
The whole course was very valuable.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Experienced trainer. Real cases with references to recommendations.
Many different people from different operators can share their problems and ideas.
Trainer understands local market experience.
Trainer is open for comments and discussion.
Excellent course and instructor.
Excellent, knowledgeable trainer, open to communication.
A good approach to a complex problem.
The course exceeded my expectations. Hats off!
Deep and detailed topic analysis.
Course covers all important issues and presents relevant examples.
Regardless of technology I received theoretical and practical answers.
The trainer is capable of answering all my questions.
Unique training covering the most important areas of my work.
Professional, high-quality trainer.
Trainer understands local market experience.
A lot of useful materials and knowledge.
Trainer adapted to the expectations of the audience.
Trainers have passion to teach & impart knowledge.
Very clear explanations.
I feel like the trainer is the best professor and mentor one can have.
Amazing, more than excellent, audience-oriented trainer.
A clear picture of GSM switching and signalling.
This course will be very useful in my daily work.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Very effective training methods.
I am very impressed with the trainer's knowledge and experience.
Experienced trainer. Excellent descriptions.
Very well organized training programmes.
Excellent knowledge from the trainer.
The course covers all the impacted areas.
Training provides useful methods to analyze real protocols.
Good class notes and great examples.
The training is completely excellent.
More than excellent course!
I received a lot of useful information which I use in my work every day.
Good logical structure of the course and explanation.
Training was above expectations!
I can proudly recommend these courses for others as well.
Trainer was able to answer practical questions.
The training exceeded my expectations.
Good direct connection between course material and real problems.
Really practical and very fruitful training.
Everyone gets individual attention from the trainer.
Excellent methodology of teaching. Simple and easy to understand training.
Perfect course.
The best training ever.
Great teacher with deep knowledge and experience.
Excellent exercises!