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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
The trainer is capable of answering all my questions.
The whole course was very valuable.
More than excellent course!
Experienced trainer. Real cases with references to recommendations.
I feel like the trainer is the best professor and mentor one can have.
I am very impressed with the trainer's knowledge and experience.
Good direct connection between course material and real problems.
Experienced trainer. Excellent descriptions.
A lot of useful materials and knowledge.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Professional, high-quality trainer.
I can proudly recommend these courses for others as well.
Training was above expectations!
Trainer understands local market experience.
Trainers have passion to teach & impart knowledge.
Excellent knowledge from the trainer.
Excellent, knowledgeable trainer, open to communication.
The course covers all the impacted areas.
Unique training covering the most important areas of my work.
A clear picture of GSM switching and signalling.
Excellent exercises!
Good logical structure of the course and explanation.
Very well organized training programmes.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Very effective training methods.
Regardless of technology I received theoretical and practical answers.
I received a lot of useful information which I use in my work every day.
A good approach to a complex problem.
This course will be very useful in my daily work.
Trainer is open for comments and discussion.
Highly professional trainer with lots of practical experience. Friendly and open.
The course exceeded my expectations. Hats off!
The best training ever.
The training is completely excellent.
Trainer understands local market experience.
Good class notes and great examples.
The training exceeded my expectations.
Really practical and very fruitful training.
Deep and detailed topic analysis.
Training provides useful methods to analyze real protocols.
Course covers all important issues and presents relevant examples.
Excellent course and instructor.
Amazing, more than excellent, audience-oriented trainer.
Many different people from different operators can share their problems and ideas.
Excellent methodology of teaching. Simple and easy to understand training.
Perfect course.
Trainer adapted to the expectations of the audience.
Very clear explanations.
Great teacher with deep knowledge and experience.
Trainer was able to answer practical questions.
Everyone gets individual attention from the trainer.