Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Training provides useful methods to analyze real protocols.
Very effective training methods.
Perfect course.
The course exceeded my expectations. Hats off!
I feel like the trainer is the best professor and mentor one can have.
Experienced trainer. Excellent descriptions.
Great teacher with deep knowledge and experience.
Experienced trainer. Real cases with references to recommendations.
Many different people from different operators can share their problems and ideas.
Excellent course and instructor.
Very clear explanations.
The course covers all the impacted areas.
Training was above expectations!
Good logical structure of the course and explanation.
Regardless of technology I received theoretical and practical answers.
The trainer is capable of answering all my questions.
I can proudly recommend these courses for others as well.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
This course will be very useful in my daily work.
A good approach to a complex problem.
Trainer adapted to the expectations of the audience.
I received a lot of useful information which I use in my work every day.
Trainers have passion to teach & impart knowledge.
More than excellent course!
Trainer is open for comments and discussion.
The training exceeded my expectations.
Deep and detailed topic analysis.
Unique training covering the most important areas of my work.
Course covers all important issues and presents relevant examples.
Excellent knowledge from the trainer.
Excellent, knowledgeable trainer, open to communication.
A clear picture of GSM switching and signalling.
Professional, high-quality trainer.
I am very impressed with the trainer's knowledge and experience.
Really practical and very fruitful training.
Trainer was able to answer practical questions.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer understands local market experience.
Amazing, more than excellent, audience-oriented trainer.
Excellent exercises!
Everyone gets individual attention from the trainer.
Very well organized training programmes.
Excellent methodology of teaching. Simple and easy to understand training.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer understands local market experience.
Good direct connection between course material and real problems.
Good class notes and great examples.
The whole course was very valuable.
The training is completely excellent.
The best training ever.
A lot of useful materials and knowledge.