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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Experienced trainer. Real cases with references to recommendations.
The whole course was very valuable.
Excellent, knowledgeable trainer, open to communication.
Experienced trainer. Excellent descriptions.
Regardless of technology I received theoretical and practical answers.
I received a lot of useful information which I use in my work every day.
The trainer is capable of answering all my questions.
This course will be very useful in my daily work.
I can proudly recommend these courses for others as well.
Highly professional trainer with lots of practical experience. Friendly and open.
Really practical and very fruitful training.
The best training ever.
Good direct connection between course material and real problems.
The training exceeded my expectations.
I feel like the trainer is the best professor and mentor one can have.
Good class notes and great examples.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Professional, high-quality trainer.
Trainer is open for comments and discussion.
Trainer understands local market experience.
Trainer adapted to the expectations of the audience.
The training is completely excellent.
Very clear explanations.
Perfect course.
Everyone gets individual attention from the trainer.
Amazing, more than excellent, audience-oriented trainer.
A good approach to a complex problem.
Unique training covering the most important areas of my work.
Excellent exercises!
I am very impressed with the trainer's knowledge and experience.
Trainers have passion to teach & impart knowledge.
Deep and detailed topic analysis.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Good logical structure of the course and explanation.
Trainer understands local market experience.
A lot of useful materials and knowledge.
Excellent course and instructor.
Great teacher with deep knowledge and experience.
Excellent methodology of teaching. Simple and easy to understand training.
The course exceeded my expectations. Hats off!
Very effective training methods.
Training was above expectations!
Very well organized training programmes.
Training provides useful methods to analyze real protocols.
Excellent knowledge from the trainer.
More than excellent course!
The course covers all the impacted areas.
Many different people from different operators can share their problems and ideas.
A clear picture of GSM switching and signalling.
Course covers all important issues and presents relevant examples.
Trainer was able to answer practical questions.