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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Regardless of technology I received theoretical and practical answers.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer understands local market experience.
Course covers all important issues and presents relevant examples.
A good approach to a complex problem.
Experienced trainer. Real cases with references to recommendations.
Perfect course.
Everyone gets individual attention from the trainer.
Amazing, more than excellent, audience-oriented trainer.
Professional, high-quality trainer.
Deep and detailed topic analysis.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
A clear picture of GSM switching and signalling.
Excellent exercises!
The whole course was very valuable.
Unique training covering the most important areas of my work.
Excellent, knowledgeable trainer, open to communication.
Great teacher with deep knowledge and experience.
Very clear explanations.
Trainer is open for comments and discussion.
Good logical structure of the course and explanation.
I received a lot of useful information which I use in my work every day.
Excellent methodology of teaching. Simple and easy to understand training.
Experienced trainer. Excellent descriptions.
Training provides useful methods to analyze real protocols.
Good class notes and great examples.
A lot of useful materials and knowledge.
This course will be very useful in my daily work.
I can proudly recommend these courses for others as well.
Many different people from different operators can share their problems and ideas.
Excellent course and instructor.
Trainer understands local market experience.
Excellent knowledge from the trainer.
I feel like the trainer is the best professor and mentor one can have.
Good direct connection between course material and real problems.
The course exceeded my expectations. Hats off!
Trainers have passion to teach & impart knowledge.
Very well organized training programmes.
The training is completely excellent.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Very effective training methods.
The trainer is capable of answering all my questions.
Training was above expectations!
I am very impressed with the trainer's knowledge and experience.
Really practical and very fruitful training.
Trainer adapted to the expectations of the audience.
The course covers all the impacted areas.
The best training ever.
More than excellent course!
The training exceeded my expectations.
Trainer was able to answer practical questions.