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Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
Trainers have passion to teach & impart knowledge.
Good logical structure of the course and explanation.
Deep and detailed topic analysis.
The whole course was very valuable.
Great teacher with deep knowledge and experience.
Trainer is open for comments and discussion.
The best training ever.
I feel like the trainer is the best professor and mentor one can have.
Amazing, more than excellent, audience-oriented trainer.
A clear picture of GSM switching and signalling.
Excellent, knowledgeable trainer, open to communication.
The trainer is capable of answering all my questions.
Professional, high-quality trainer.
Course covers all important issues and presents relevant examples.
Experienced trainer. Real cases with references to recommendations.
The course exceeded my expectations. Hats off!
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
More than excellent course!
The course covers all the impacted areas.
Trainer adapted to the expectations of the audience.
Highly professional trainer with lots of practical experience. Friendly and open.
Excellent course and instructor.
Unique training covering the most important areas of my work.
Trainer understands local market experience.
Everyone gets individual attention from the trainer.
Very well organized training programmes.
Training provides useful methods to analyze real protocols.
Training was above expectations!
The training exceeded my expectations.
Very effective training methods.
A lot of useful materials and knowledge.
I received a lot of useful information which I use in my work every day.
The training is completely excellent.
Regardless of technology I received theoretical and practical answers.
Excellent methodology of teaching. Simple and easy to understand training.
Trainer was able to answer practical questions.
Excellent knowledge from the trainer.
Very clear explanations.
I am very impressed with the trainer's knowledge and experience.
Good class notes and great examples.
I can proudly recommend these courses for others as well.
A good approach to a complex problem.
Experienced trainer. Excellent descriptions.
Excellent exercises!
Trainer understands local market experience.
This course will be very useful in my daily work.
Perfect course.
Good direct connection between course material and real problems.
Many different people from different operators can share their problems and ideas.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Really practical and very fruitful training.