|
Telco technical & business courses available worldwide |
Who Should Attend?
This training is designed for management representatives (especially those with matrix responsibility for processes), business analysts, and companies who want to start a Business Process Management program, transform their company, or improve an existing program. This course is particularly beneficial for Greenfield operators, Telco companies facing restructuring, and companies after mergers/acquisition.
Course Scope
Course Objectives
This course will give you the background of Business Process Management (BPM) from the perspective of Telco. It concentrates on practising defining and managing business processes and using BPM to improve company results. We will walk you through an analysis of the process, establishing Process Management, and the requirements for sustainable BPM.
Prerequisites
Having managerial and Telco background is beneficial. The course assumes basic knowledge of eTOM; if you are not familiar with it already, we recommend that you take our “eTOM Introduction Training” in order to fully understand this course.
Training Structure
Two-day session divided into logical components.
Methodology
Instructor-led course; presentation and guided discussion.
A clear picture of GSM switching and signalling.
Trainer is open for comments and discussion.
Great teacher with deep knowledge and experience.
Very effective training methods.
Trainers have passion to teach & impart knowledge.
Really practical and very fruitful training.
Very clear explanations.
Perfect course.
This course will be very useful in my daily work.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Excellent methodology of teaching. Simple and easy to understand training.
Training provides useful methods to analyze real protocols.
Excellent knowledge from the trainer.
Highly professional trainer with lots of practical experience. Friendly and open.
Excellent exercises!
The course covers all the impacted areas.
Trainer understands local market experience.
Good logical structure of the course and explanation.
Trainer was able to answer practical questions.
Experienced trainer. Real cases with references to recommendations.
Excellent course and instructor.
Deep and detailed topic analysis.
I can proudly recommend these courses for others as well.
Trainer understands local market experience.
Course covers all important issues and presents relevant examples.
A good approach to a complex problem.
The course exceeded my expectations. Hats off!
The training is completely excellent.
Everyone gets individual attention from the trainer.
More than excellent course!
Professional, high-quality trainer.
The best training ever.
Good class notes and great examples.
The whole course was very valuable.
I am very impressed with the trainer's knowledge and experience.
Unique training covering the most important areas of my work.
I received a lot of useful information which I use in my work every day.
Very well organized training programmes.
I feel like the trainer is the best professor and mentor one can have.
Amazing, more than excellent, audience-oriented trainer.
The trainer is capable of answering all my questions.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Training was above expectations!
Many different people from different operators can share their problems and ideas.
Good direct connection between course material and real problems.
Trainer adapted to the expectations of the audience.
Experienced trainer. Excellent descriptions.
Excellent, knowledgeable trainer, open to communication.
A lot of useful materials and knowledge.
The training exceeded my expectations.
Regardless of technology I received theoretical and practical answers.