Telco technical

& business courses

available worldwide

Change Management

managers and directors
available worldwide
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Who Should Attend?

This program is dedicated to corporate managers responsible for the implementation (or significant change) of business processes or those taking part in corporate merger processes; and HR internal consultants, supporting implementation of new processes or cultural change within their company.


Course Scope

  1. Before we start to change… emotions and reasons.
  2. Your own model of change - score card model (possible positives and negatives of a change).
  3. Stages of company’s development – frequency of changes.
  4. Change management as a process.
  5. The source of change.
  6. The symbol of change - developing a vision.
    • Definition, benefits and characteristics of a vision.
  7. Change curve, engagement factors.
  8. Predicted side effects of change.
    • Additional side changes forced by the process of change.
    • “Tunnel effect”.
    • The “stabilising” nature of employees vs. risk of change.
  9. Our dilemma – zone of emptiness, risk of change.
  10. Managers in the change process.
    • Supervision.
    • Choice or necessity?
    • Features of a manager in the process of change.
  11. Employees in the change process.
    • Reactions to change – fear and resistance, how to deal with them .
    • Fear - a taboo subject.
    • Employee in phases of change.
    • CUPS model.
  12. Leadership in change management.
  13. When the changes have already taken place.
  14. After action review - lessons for next implementation of change.

Prerequisites

This training is suitable for both experienced and intermediate managers at different levels. The participants should have general knowledge about managing teams. In order to get the most out of the program, group members should have roughly the same amount of managerial experience.


Training Structure

One-day training divided into logical sessions.


Methodology

Workshop, presentations, exercises and case studies - practical business examples.

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

Great teacher with deep knowledge and experience.