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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Excellent methodology of teaching. Simple and easy to understand training.
Very clear explanations.
Very well organized training programmes.
Trainer adapted to the expectations of the audience.
Great teacher with deep knowledge and experience.
Really practical and very fruitful training.
I can proudly recommend these courses for others as well.
Excellent course and instructor.
Trainer understands local market experience.
Professional, high-quality trainer.
Good class notes and great examples.
I feel like the trainer is the best professor and mentor one can have.
A good approach to a complex problem.
Training was above expectations!
Trainers have passion to teach & impart knowledge.
Good direct connection between course material and real problems.
The training is completely excellent.
The course exceeded my expectations. Hats off!
Excellent knowledge from the trainer.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer is open for comments and discussion.
More than excellent course!
This course will be very useful in my daily work.
Many different people from different operators can share their problems and ideas.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Excellent, knowledgeable trainer, open to communication.
Good logical structure of the course and explanation.
Course covers all important issues and presents relevant examples.
Excellent exercises!
Trainer was able to answer practical questions.
Perfect course.
The best training ever.
Regardless of technology I received theoretical and practical answers.
Amazing, more than excellent, audience-oriented trainer.
Unique training covering the most important areas of my work.
Experienced trainer. Excellent descriptions.
Everyone gets individual attention from the trainer.
I am very impressed with the trainer's knowledge and experience.
Experienced trainer. Real cases with references to recommendations.
A lot of useful materials and knowledge.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The training exceeded my expectations.
The course covers all the impacted areas.
Deep and detailed topic analysis.
Training provides useful methods to analyze real protocols.
Trainer understands local market experience.
A clear picture of GSM switching and signalling.
Very effective training methods.
The trainer is capable of answering all my questions.
The whole course was very valuable.
I received a lot of useful information which I use in my work every day.