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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Excellent course and instructor.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Highly professional trainer with lots of practical experience. Friendly and open.
Good class notes and great examples.
Trainer adapted to the expectations of the audience.
I received a lot of useful information which I use in my work every day.
Trainer is open for comments and discussion.
Professional, high-quality trainer.
The course exceeded my expectations. Hats off!
The best training ever.
Excellent methodology of teaching. Simple and easy to understand training.
Perfect course.
Great teacher with deep knowledge and experience.
A clear picture of GSM switching and signalling.
Experienced trainer. Real cases with references to recommendations.
The trainer is capable of answering all my questions.
A good approach to a complex problem.
Course covers all important issues and presents relevant examples.
Excellent knowledge from the trainer.
Everyone gets individual attention from the trainer.
The training is completely excellent.
Training provides useful methods to analyze real protocols.
Really practical and very fruitful training.
Good logical structure of the course and explanation.
The training exceeded my expectations.
Experienced trainer. Excellent descriptions.
Deep and detailed topic analysis.
Good direct connection between course material and real problems.
Training was above expectations!
I can proudly recommend these courses for others as well.
Excellent exercises!
Very clear explanations.
Regardless of technology I received theoretical and practical answers.
Amazing, more than excellent, audience-oriented trainer.
Trainers have passion to teach & impart knowledge.
Trainer was able to answer practical questions.
Very effective training methods.
Many different people from different operators can share their problems and ideas.
Excellent, knowledgeable trainer, open to communication.
The course covers all the impacted areas.
The whole course was very valuable.
Unique training covering the most important areas of my work.
A lot of useful materials and knowledge.
I am very impressed with the trainer's knowledge and experience.
Trainer understands local market experience.
Trainer understands local market experience.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
More than excellent course!
Very well organized training programmes.
I feel like the trainer is the best professor and mentor one can have.
This course will be very useful in my daily work.