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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Good logical structure of the course and explanation.
Trainer was able to answer practical questions.
Experienced trainer. Real cases with references to recommendations.
The whole course was very valuable.
Amazing, more than excellent, audience-oriented trainer.
The training exceeded my expectations.
Training was above expectations!
Many different people from different operators can share their problems and ideas.
Trainer is open for comments and discussion.
I can proudly recommend these courses for others as well.
Everyone gets individual attention from the trainer.
Regardless of technology I received theoretical and practical answers.
Excellent methodology of teaching. Simple and easy to understand training.
The course covers all the impacted areas.
Deep and detailed topic analysis.
Experienced trainer. Excellent descriptions.
Training provides useful methods to analyze real protocols.
This course will be very useful in my daily work.
I feel like the trainer is the best professor and mentor one can have.
More than excellent course!
Excellent course and instructor.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Professional, high-quality trainer.
Very well organized training programmes.
A lot of useful materials and knowledge.
The course exceeded my expectations. Hats off!
Perfect course.
A clear picture of GSM switching and signalling.
I received a lot of useful information which I use in my work every day.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Course covers all important issues and presents relevant examples.
Good direct connection between course material and real problems.
Unique training covering the most important areas of my work.
The training is completely excellent.
Excellent, knowledgeable trainer, open to communication.
Really practical and very fruitful training.
Trainer understands local market experience.
Trainer adapted to the expectations of the audience.
I am very impressed with the trainer's knowledge and experience.
Great teacher with deep knowledge and experience.
The trainer is capable of answering all my questions.
Trainer understands local market experience.
Highly professional trainer with lots of practical experience. Friendly and open.
A good approach to a complex problem.
The best training ever.
Good class notes and great examples.
Very clear explanations.
Trainers have passion to teach & impart knowledge.
Very effective training methods.
Excellent exercises!
Excellent knowledge from the trainer.