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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Experienced trainer. Excellent descriptions.
Many different people from different operators can share their problems and ideas.
Course covers all important issues and presents relevant examples.
Unique training covering the most important areas of my work.
Excellent knowledge from the trainer.
More than excellent course!
I can proudly recommend these courses for others as well.
Excellent methodology of teaching. Simple and easy to understand training.
Good direct connection between course material and real problems.
The course exceeded my expectations. Hats off!
Very effective training methods.
The training is completely excellent.
A good approach to a complex problem.
Deep and detailed topic analysis.
Really practical and very fruitful training.
The whole course was very valuable.
A lot of useful materials and knowledge.
Trainer understands local market experience.
Amazing, more than excellent, audience-oriented trainer.
Trainer understands local market experience.
The training exceeded my expectations.
Professional, high-quality trainer.
Everyone gets individual attention from the trainer.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Trainer is open for comments and discussion.
Trainer adapted to the expectations of the audience.
Excellent exercises!
Very well organized training programmes.
Excellent, knowledgeable trainer, open to communication.
Good logical structure of the course and explanation.
Great teacher with deep knowledge and experience.
Trainers have passion to teach & impart knowledge.
Trainer was able to answer practical questions.
I am very impressed with the trainer's knowledge and experience.
A clear picture of GSM switching and signalling.
I received a lot of useful information which I use in my work every day.
Excellent course and instructor.
Very clear explanations.
Experienced trainer. Real cases with references to recommendations.
Highly professional trainer with lots of practical experience. Friendly and open.
The course covers all the impacted areas.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Perfect course.
The best training ever.
The trainer is capable of answering all my questions.
Good class notes and great examples.
This course will be very useful in my daily work.
Training provides useful methods to analyze real protocols.
I feel like the trainer is the best professor and mentor one can have.
Regardless of technology I received theoretical and practical answers.
Training was above expectations!