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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
I am very impressed with the trainer's knowledge and experience.
Training was above expectations!
A lot of useful materials and knowledge.
I received a lot of useful information which I use in my work every day.
The best training ever.
The training is completely excellent.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
I can proudly recommend these courses for others as well.
Trainer understands local market experience.
A clear picture of GSM switching and signalling.
Professional, high-quality trainer.
Trainer is open for comments and discussion.
The trainer is capable of answering all my questions.
Deep and detailed topic analysis.
A good approach to a complex problem.
Very effective training methods.
Amazing, more than excellent, audience-oriented trainer.
Trainer was able to answer practical questions.
The whole course was very valuable.
Regardless of technology I received theoretical and practical answers.
Excellent course and instructor.
Course covers all important issues and presents relevant examples.
The course exceeded my expectations. Hats off!
Trainer adapted to the expectations of the audience.
Experienced trainer. Excellent descriptions.
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Perfect course.
Trainers have passion to teach & impart knowledge.
Excellent methodology of teaching. Simple and easy to understand training.
Really practical and very fruitful training.
Excellent exercises!
Good logical structure of the course and explanation.
Highly professional trainer with lots of practical experience. Friendly and open.
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The course covers all the impacted areas.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer understands local market experience.
This course will be very useful in my daily work.
Great teacher with deep knowledge and experience.
Excellent knowledge from the trainer.
Good direct connection between course material and real problems.
Many different people from different operators can share their problems and ideas.
Everyone gets individual attention from the trainer.
More than excellent course!
Training provides useful methods to analyze real protocols.
I feel like the trainer is the best professor and mentor one can have.
Very clear explanations.
The training exceeded my expectations.
Unique training covering the most important areas of my work.
Good class notes and great examples.
Very well organized training programmes.