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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Trainer adapted to the expectations of the audience.
A lot of useful materials and knowledge.
Excellent knowledge from the trainer.
Excellent methodology of teaching. Simple and easy to understand training.
Trainer was able to answer practical questions.
The course covers all the impacted areas.
Very clear explanations.
I feel like the trainer is the best professor and mentor one can have.
The training exceeded my expectations.
A clear picture of GSM switching and signalling.
Training was above expectations!
Good logical structure of the course and explanation.
The trainer is capable of answering all my questions.
Deep and detailed topic analysis.
I am very impressed with the trainer's knowledge and experience.
More than excellent course!
Regardless of technology I received theoretical and practical answers.
Unique training covering the most important areas of my work.
Highly professional trainer with lots of practical experience. Friendly and open.
I received a lot of useful information which I use in my work every day.
Amazing, more than excellent, audience-oriented trainer.
I can proudly recommend these courses for others as well.
Excellent exercises!
Trainers have passion to teach & impart knowledge.
Trainer is open for comments and discussion.
Good direct connection between course material and real problems.
The whole course was very valuable.
Good class notes and great examples.
Excellent course and instructor.
Course covers all important issues and presents relevant examples.
Great teacher with deep knowledge and experience.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Very well organized training programmes.
Professional, high-quality trainer.
Many different people from different operators can share their problems and ideas.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The best training ever.
Perfect course.
A good approach to a complex problem.
This course will be very useful in my daily work.
Trainer understands local market experience.
The training is completely excellent.
Trainer understands local market experience.
Very effective training methods.
Excellent, knowledgeable trainer, open to communication.
Everyone gets individual attention from the trainer.
Really practical and very fruitful training.
The course exceeded my expectations. Hats off!
Experienced trainer. Excellent descriptions.
Training provides useful methods to analyze real protocols.
Experienced trainer. Real cases with references to recommendations.