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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Trainer understands local market experience.
I feel like the trainer is the best professor and mentor one can have.
More than excellent course!
Good logical structure of the course and explanation.
The course covers all the impacted areas.
Very clear explanations.
Trainer understands local market experience.
Training was above expectations!
This course will be very useful in my daily work.
Very effective training methods.
Good class notes and great examples.
Trainer is open for comments and discussion.
Deep and detailed topic analysis.
Very well organized training programmes.
The training exceeded my expectations.
I am very impressed with the trainer's knowledge and experience.
Trainer adapted to the expectations of the audience.
Highly professional trainer with lots of practical experience. Friendly and open.
Perfect course.
Many different people from different operators can share their problems and ideas.
The trainer is capable of answering all my questions.
Experienced trainer. Excellent descriptions.
Regardless of technology I received theoretical and practical answers.
Excellent, knowledgeable trainer, open to communication.
Really practical and very fruitful training.
I can proudly recommend these courses for others as well.
Trainer was able to answer practical questions.
Professional, high-quality trainer.
Unique training covering the most important areas of my work.
Experienced trainer. Real cases with references to recommendations.
Great teacher with deep knowledge and experience.
A good approach to a complex problem.
Training provides useful methods to analyze real protocols.
The best training ever.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Excellent course and instructor.
Trainers have passion to teach & impart knowledge.
Good direct connection between course material and real problems.
The whole course was very valuable.
Excellent methodology of teaching. Simple and easy to understand training.
A lot of useful materials and knowledge.
Seminar entirely for Telecommunication operators. A lot of issues covered.
A clear picture of GSM switching and signalling.
Course covers all important issues and presents relevant examples.
The training is completely excellent.
Excellent exercises!
Everyone gets individual attention from the trainer.
The course exceeded my expectations. Hats off!
I received a lot of useful information which I use in my work every day.
Excellent knowledge from the trainer.
Amazing, more than excellent, audience-oriented trainer.