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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Good class notes and great examples.
This course will be very useful in my daily work.
Very clear explanations.
Everyone gets individual attention from the trainer.
Trainer adapted to the expectations of the audience.
Trainer understands local market experience.
Many different people from different operators can share their problems and ideas.
Trainer understands local market experience.
Excellent, knowledgeable trainer, open to communication.
Great teacher with deep knowledge and experience.
A lot of useful materials and knowledge.
More than excellent course!
Seminar entirely for Telecommunication operators. A lot of issues covered.
I received a lot of useful information which I use in my work every day.
Training provides useful methods to analyze real protocols.
The trainer is capable of answering all my questions.
Excellent knowledge from the trainer.
Trainers have passion to teach & impart knowledge.
The whole course was very valuable.
I feel like the trainer is the best professor and mentor one can have.
Deep and detailed topic analysis.
Trainer is open for comments and discussion.
Really practical and very fruitful training.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The training exceeded my expectations.
The course exceeded my expectations. Hats off!
A good approach to a complex problem.
Very well organized training programmes.
Good logical structure of the course and explanation.
Amazing, more than excellent, audience-oriented trainer.
The course covers all the impacted areas.
Experienced trainer. Excellent descriptions.
Very effective training methods.
Trainer was able to answer practical questions.
Excellent course and instructor.
Training was above expectations!
Unique training covering the most important areas of my work.
I can proudly recommend these courses for others as well.
Excellent methodology of teaching. Simple and easy to understand training.
Course covers all important issues and presents relevant examples.
Professional, high-quality trainer.
Excellent exercises!
Regardless of technology I received theoretical and practical answers.
Highly professional trainer with lots of practical experience. Friendly and open.
Good direct connection between course material and real problems.
A clear picture of GSM switching and signalling.
Perfect course.
I am very impressed with the trainer's knowledge and experience.
Experienced trainer. Real cases with references to recommendations.
The training is completely excellent.
The best training ever.