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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Unique training covering the most important areas of my work.
Experienced trainer. Excellent descriptions.
Good direct connection between course material and real problems.
More than excellent course!
Trainer adapted to the expectations of the audience.
I received a lot of useful information which I use in my work every day.
Trainer was able to answer practical questions.
Trainer is open for comments and discussion.
Excellent methodology of teaching. Simple and easy to understand training.
Very clear explanations.
Professional, high-quality trainer.
A good approach to a complex problem.
Training provides useful methods to analyze real protocols.
Very effective training methods.
Deep and detailed topic analysis.
Excellent course and instructor.
I can proudly recommend these courses for others as well.
Perfect course.
Training was above expectations!
The training exceeded my expectations.
Good class notes and great examples.
I am very impressed with the trainer's knowledge and experience.
The training is completely excellent.
Amazing, more than excellent, audience-oriented trainer.
Really practical and very fruitful training.
A lot of useful materials and knowledge.
Great teacher with deep knowledge and experience.
The course exceeded my expectations. Hats off!
A clear picture of GSM switching and signalling.
Many different people from different operators can share their problems and ideas.
Course covers all important issues and presents relevant examples.
The best training ever.
This course will be very useful in my daily work.
Good logical structure of the course and explanation.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Trainer understands local market experience.
Excellent exercises!
The trainer is capable of answering all my questions.
Trainers have passion to teach & impart knowledge.
Highly professional trainer with lots of practical experience. Friendly and open.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Experienced trainer. Real cases with references to recommendations.
Excellent knowledge from the trainer.
Very well organized training programmes.
Excellent, knowledgeable trainer, open to communication.
The course covers all the impacted areas.
I feel like the trainer is the best professor and mentor one can have.
The whole course was very valuable.
Trainer understands local market experience.
Everyone gets individual attention from the trainer.
Regardless of technology I received theoretical and practical answers.