|
Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Excellent knowledge from the trainer.
Really practical and very fruitful training.
This course will be very useful in my daily work.
Good direct connection between course material and real problems.
Very effective training methods.
Training provides useful methods to analyze real protocols.
I can proudly recommend these courses for others as well.
Training was above expectations!
Deep and detailed topic analysis.
The whole course was very valuable.
I am very impressed with the trainer's knowledge and experience.
A lot of useful materials and knowledge.
A good approach to a complex problem.
Excellent exercises!
Good logical structure of the course and explanation.
Trainer understands local market experience.
Good class notes and great examples.
A clear picture of GSM switching and signalling.
Course covers all important issues and presents relevant examples.
Great teacher with deep knowledge and experience.
Excellent methodology of teaching. Simple and easy to understand training.
The training exceeded my expectations.
Many different people from different operators can share their problems and ideas.
Unique training covering the most important areas of my work.
Trainers have passion to teach & impart knowledge.
Regardless of technology I received theoretical and practical answers.
I feel like the trainer is the best professor and mentor one can have.
Excellent course and instructor.
Everyone gets individual attention from the trainer.
Experienced trainer. Real cases with references to recommendations.
The trainer is capable of answering all my questions.
I received a lot of useful information which I use in my work every day.
The course covers all the impacted areas.
Experienced trainer. Excellent descriptions.
The course exceeded my expectations. Hats off!
Excellent, knowledgeable trainer, open to communication.
Very well organized training programmes.
Trainer is open for comments and discussion.
Amazing, more than excellent, audience-oriented trainer.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer adapted to the expectations of the audience.
Professional, high-quality trainer.
Very clear explanations.
The best training ever.
Trainer was able to answer practical questions.
The training is completely excellent.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Perfect course.
More than excellent course!
Trainer understands local market experience.