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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Trainer understands local market experience.
Trainer understands local market experience.
I received a lot of useful information which I use in my work every day.
The trainer is capable of answering all my questions.
Excellent exercises!
This course will be very useful in my daily work.
The course exceeded my expectations. Hats off!
Many different people from different operators can share their problems and ideas.
Trainer is open for comments and discussion.
I am very impressed with the trainer's knowledge and experience.
Good direct connection between course material and real problems.
Excellent course and instructor.
Training was above expectations!
The whole course was very valuable.
Excellent knowledge from the trainer.
I can proudly recommend these courses for others as well.
Good class notes and great examples.
Course covers all important issues and presents relevant examples.
Seminar entirely for Telecommunication operators. A lot of issues covered.
I feel like the trainer is the best professor and mentor one can have.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Excellent, knowledgeable trainer, open to communication.
Experienced trainer. Excellent descriptions.
The training is completely excellent.
Great teacher with deep knowledge and experience.
Really practical and very fruitful training.
Very effective training methods.
Very clear explanations.
Everyone gets individual attention from the trainer.
A lot of useful materials and knowledge.
Trainer was able to answer practical questions.
The best training ever.
Amazing, more than excellent, audience-oriented trainer.
Trainers have passion to teach & impart knowledge.
Highly professional trainer with lots of practical experience. Friendly and open.
Unique training covering the most important areas of my work.
Regardless of technology I received theoretical and practical answers.
Good logical structure of the course and explanation.
A clear picture of GSM switching and signalling.
Trainer adapted to the expectations of the audience.
Training provides useful methods to analyze real protocols.
Experienced trainer. Real cases with references to recommendations.
Excellent methodology of teaching. Simple and easy to understand training.
Professional, high-quality trainer.
The course covers all the impacted areas.
Perfect course.
The training exceeded my expectations.
Very well organized training programmes.
More than excellent course!
Deep and detailed topic analysis.
A good approach to a complex problem.