Telco technical

& business courses

available worldwide

Digital Customer Focus Workshop

marketing and sales
available worldwide
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In the Digital Age, customer needs are changing – and your Telecom has to change along with them.

Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.

This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.

 

Who Should Attend?

This workshop is for product management, marketing, sales and customer service specialists, and managers.


Worhshop Content

This one-day workshop comprises:

  1. Presentation of major digital trends that affect our Customer Lifecycle.
  2. Working in subgroups (facilitated session) to go through:
    • Mapping of customer types for analysation.
    • Exploring their needs – understanding influencing parties, customer needs and problems, and finding potential relationship focus.
    • Designing a solution for each customer type.
    • Validating what capabilities are needed for each solution.
    • Group presentation of results.
  3. Discussion summarising lessons learned and providing recommendations for the actions needed.
  4. Action prioritisation and assessment.
  5. What’s next? Internal solutions for your company.

 

Course Objectives

To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.


Prerequisites

None.


Workshop Structure

One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.


Methodology

Digital Customer Mapping technique is used to facilitate the workshop.

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

Trainer understands local market experience.