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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Really practical and very fruitful training.
Highly professional trainer with lots of practical experience. Friendly and open.
Very clear explanations.
Excellent methodology of teaching. Simple and easy to understand training.
The training is completely excellent.
Excellent exercises!
Good logical structure of the course and explanation.
I feel like the trainer is the best professor and mentor one can have.
A good approach to a complex problem.
Good class notes and great examples.
The training exceeded my expectations.
Trainer adapted to the expectations of the audience.
Trainer understands local market experience.
I received a lot of useful information which I use in my work every day.
Excellent, knowledgeable trainer, open to communication.
Training was above expectations!
Trainer is open for comments and discussion.
This course will be very useful in my daily work.
Excellent knowledge from the trainer.
The course exceeded my expectations. Hats off!
Amazing, more than excellent, audience-oriented trainer.
The trainer is capable of answering all my questions.
Very well organized training programmes.
Course covers all important issues and presents relevant examples.
A clear picture of GSM switching and signalling.
The best training ever.
Regardless of technology I received theoretical and practical answers.
Great teacher with deep knowledge and experience.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Professional, high-quality trainer.
Excellent course and instructor.
Trainer was able to answer practical questions.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Deep and detailed topic analysis.
Experienced trainer. Real cases with references to recommendations.
Trainer understands local market experience.
I can proudly recommend these courses for others as well.
The course covers all the impacted areas.
Experienced trainer. Excellent descriptions.
Training provides useful methods to analyze real protocols.
A lot of useful materials and knowledge.
Trainers have passion to teach & impart knowledge.
Unique training covering the most important areas of my work.
The whole course was very valuable.
More than excellent course!
Perfect course.
I am very impressed with the trainer's knowledge and experience.
Many different people from different operators can share their problems and ideas.
Everyone gets individual attention from the trainer.
Good direct connection between course material and real problems.
Very effective training methods.