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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Excellent, knowledgeable trainer, open to communication.
The training exceeded my expectations.
Regardless of technology I received theoretical and practical answers.
Experienced trainer. Real cases with references to recommendations.
Trainer understands local market experience.
I can proudly recommend these courses for others as well.
Good logical structure of the course and explanation.
Trainer understands local market experience.
Very clear explanations.
The whole course was very valuable.
Training provides useful methods to analyze real protocols.
The training is completely excellent.
Amazing, more than excellent, audience-oriented trainer.
Trainers have passion to teach & impart knowledge.
Trainer is open for comments and discussion.
A clear picture of GSM switching and signalling.
The course covers all the impacted areas.
Excellent knowledge from the trainer.
Training was above expectations!
A lot of useful materials and knowledge.
Very well organized training programmes.
Highly professional trainer with lots of practical experience. Friendly and open.
I received a lot of useful information which I use in my work every day.
I am very impressed with the trainer's knowledge and experience.
Excellent methodology of teaching. Simple and easy to understand training.
Unique training covering the most important areas of my work.
Professional, high-quality trainer.
Great teacher with deep knowledge and experience.
Excellent course and instructor.
The course exceeded my expectations. Hats off!
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
A good approach to a complex problem.
Good direct connection between course material and real problems.
Course covers all important issues and presents relevant examples.
Very effective training methods.
This course will be very useful in my daily work.
Many different people from different operators can share their problems and ideas.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer was able to answer practical questions.
Trainer adapted to the expectations of the audience.
More than excellent course!
I feel like the trainer is the best professor and mentor one can have.
Perfect course.
Good class notes and great examples.
Really practical and very fruitful training.
Excellent exercises!
The best training ever.
Everyone gets individual attention from the trainer.
Deep and detailed topic analysis.
The trainer is capable of answering all my questions.
Experienced trainer. Excellent descriptions.