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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Unique training covering the most important areas of my work.
I can proudly recommend these courses for others as well.
Regardless of technology I received theoretical and practical answers.
A lot of useful materials and knowledge.
The whole course was very valuable.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Course covers all important issues and presents relevant examples.
Everyone gets individual attention from the trainer.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Excellent exercises!
Trainer is open for comments and discussion.
Training was above expectations!
The trainer is capable of answering all my questions.
I received a lot of useful information which I use in my work every day.
Professional, high-quality trainer.
Excellent methodology of teaching. Simple and easy to understand training.
Many different people from different operators can share their problems and ideas.
Excellent knowledge from the trainer.
Excellent, knowledgeable trainer, open to communication.
Highly professional trainer with lots of practical experience. Friendly and open.
The training exceeded my expectations.
Good logical structure of the course and explanation.
A clear picture of GSM switching and signalling.
Trainer understands local market experience.
Good class notes and great examples.
Experienced trainer. Real cases with references to recommendations.
Deep and detailed topic analysis.
I feel like the trainer is the best professor and mentor one can have.
Very clear explanations.
Very effective training methods.
The training is completely excellent.
Good direct connection between course material and real problems.
Training provides useful methods to analyze real protocols.
The course covers all the impacted areas.
More than excellent course!
Trainer adapted to the expectations of the audience.
Experienced trainer. Excellent descriptions.
This course will be very useful in my daily work.
Very well organized training programmes.
A good approach to a complex problem.
Amazing, more than excellent, audience-oriented trainer.
The best training ever.
Trainer was able to answer practical questions.
Excellent course and instructor.
Trainers have passion to teach & impart knowledge.
Trainer understands local market experience.
Really practical and very fruitful training.
Perfect course.
Great teacher with deep knowledge and experience.
I am very impressed with the trainer's knowledge and experience.
The course exceeded my expectations. Hats off!