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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Very effective training methods.
Trainers have passion to teach & impart knowledge.
Training was above expectations!
The training exceeded my expectations.
Amazing, more than excellent, audience-oriented trainer.
Very clear explanations.
Trainer is open for comments and discussion.
Trainer adapted to the expectations of the audience.
I received a lot of useful information which I use in my work every day.
Regardless of technology I received theoretical and practical answers.
Perfect course.
Excellent methodology of teaching. Simple and easy to understand training.
Excellent course and instructor.
Good direct connection between course material and real problems.
Excellent exercises!
I can proudly recommend these courses for others as well.
Excellent knowledge from the trainer.
Good logical structure of the course and explanation.
Seminar entirely for Telecommunication operators. A lot of issues covered.
A good approach to a complex problem.
I am very impressed with the trainer's knowledge and experience.
A clear picture of GSM switching and signalling.
Everyone gets individual attention from the trainer.
The trainer is capable of answering all my questions.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The whole course was very valuable.
The course covers all the impacted areas.
Trainer was able to answer practical questions.
The best training ever.
Trainer understands local market experience.
Good class notes and great examples.
This course will be very useful in my daily work.
Training provides useful methods to analyze real protocols.
The training is completely excellent.
Really practical and very fruitful training.
Course covers all important issues and presents relevant examples.
I feel like the trainer is the best professor and mentor one can have.
Deep and detailed topic analysis.
Professional, high-quality trainer.
Very well organized training programmes.
Experienced trainer. Excellent descriptions.
More than excellent course!
The course exceeded my expectations. Hats off!
A lot of useful materials and knowledge.
Trainer understands local market experience.
Many different people from different operators can share their problems and ideas.
Experienced trainer. Real cases with references to recommendations.
Unique training covering the most important areas of my work.
Highly professional trainer with lots of practical experience. Friendly and open.
Great teacher with deep knowledge and experience.
Excellent, knowledgeable trainer, open to communication.