|
Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Professional, high-quality trainer.
Excellent methodology of teaching. Simple and easy to understand training.
Good logical structure of the course and explanation.
Really practical and very fruitful training.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Trainer adapted to the expectations of the audience.
Great teacher with deep knowledge and experience.
Trainer understands local market experience.
Everyone gets individual attention from the trainer.
Perfect course.
Good direct connection between course material and real problems.
The trainer is capable of answering all my questions.
A clear picture of GSM switching and signalling.
I can proudly recommend these courses for others as well.
Deep and detailed topic analysis.
Good class notes and great examples.
Trainer was able to answer practical questions.
Trainers have passion to teach & impart knowledge.
Training was above expectations!
Trainer understands local market experience.
I received a lot of useful information which I use in my work every day.
Many different people from different operators can share their problems and ideas.
Excellent, knowledgeable trainer, open to communication.
This course will be very useful in my daily work.
The course covers all the impacted areas.
Trainer is open for comments and discussion.
Course covers all important issues and presents relevant examples.
Very clear explanations.
Very effective training methods.
Highly professional trainer with lots of practical experience. Friendly and open.
A lot of useful materials and knowledge.
The course exceeded my expectations. Hats off!
I am very impressed with the trainer's knowledge and experience.
Excellent knowledge from the trainer.
Unique training covering the most important areas of my work.
Experienced trainer. Real cases with references to recommendations.
A good approach to a complex problem.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Very well organized training programmes.
The training exceeded my expectations.
Experienced trainer. Excellent descriptions.
Regardless of technology I received theoretical and practical answers.
More than excellent course!
Excellent course and instructor.
Training provides useful methods to analyze real protocols.
Excellent exercises!
I feel like the trainer is the best professor and mentor one can have.
The training is completely excellent.
Amazing, more than excellent, audience-oriented trainer.
The whole course was very valuable.
The best training ever.