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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Trainer understands local market experience.
Trainer adapted to the expectations of the audience.
Deep and detailed topic analysis.
Excellent methodology of teaching. Simple and easy to understand training.
Trainer understands local market experience.
Very effective training methods.
Unique training covering the most important areas of my work.
Amazing, more than excellent, audience-oriented trainer.
I received a lot of useful information which I use in my work every day.
Trainer was able to answer practical questions.
Great teacher with deep knowledge and experience.
I am very impressed with the trainer's knowledge and experience.
I can proudly recommend these courses for others as well.
Good direct connection between course material and real problems.
Training was above expectations!
Perfect course.
Many different people from different operators can share their problems and ideas.
I feel like the trainer is the best professor and mentor one can have.
A good approach to a complex problem.
Excellent course and instructor.
Good class notes and great examples.
Regardless of technology I received theoretical and practical answers.
This course will be very useful in my daily work.
Professional, high-quality trainer.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Excellent exercises!
More than excellent course!
The trainer is capable of answering all my questions.
Good logical structure of the course and explanation.
The whole course was very valuable.
Very well organized training programmes.
Very clear explanations.
Excellent, knowledgeable trainer, open to communication.
Highly professional trainer with lots of practical experience. Friendly and open.
Experienced trainer. Excellent descriptions.
Really practical and very fruitful training.
Experienced trainer. Real cases with references to recommendations.
The best training ever.
Everyone gets individual attention from the trainer.
Trainers have passion to teach & impart knowledge.
A lot of useful materials and knowledge.
Training provides useful methods to analyze real protocols.
A clear picture of GSM switching and signalling.
Course covers all important issues and presents relevant examples.
The training exceeded my expectations.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Excellent knowledge from the trainer.
The course exceeded my expectations. Hats off!
The course covers all the impacted areas.
The training is completely excellent.
Trainer is open for comments and discussion.