|
Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Good class notes and great examples.
Trainer adapted to the expectations of the audience.
Course covers all important issues and presents relevant examples.
Experienced trainer. Excellent descriptions.
A clear picture of GSM switching and signalling.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Very clear explanations.
Highly professional trainer with lots of practical experience. Friendly and open.
Great teacher with deep knowledge and experience.
Trainers have passion to teach & impart knowledge.
Everyone gets individual attention from the trainer.
This course will be very useful in my daily work.
Very effective training methods.
The training exceeded my expectations.
More than excellent course!
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Training provides useful methods to analyze real protocols.
The best training ever.
Professional, high-quality trainer.
Very well organized training programmes.
A lot of useful materials and knowledge.
The training is completely excellent.
Experienced trainer. Real cases with references to recommendations.
I can proudly recommend these courses for others as well.
Good direct connection between course material and real problems.
The course exceeded my expectations. Hats off!
Really practical and very fruitful training.
I am very impressed with the trainer's knowledge and experience.
Good logical structure of the course and explanation.
Amazing, more than excellent, audience-oriented trainer.
Regardless of technology I received theoretical and practical answers.
A good approach to a complex problem.
Trainer is open for comments and discussion.
The trainer is capable of answering all my questions.
The course covers all the impacted areas.
Unique training covering the most important areas of my work.
I feel like the trainer is the best professor and mentor one can have.
Excellent knowledge from the trainer.
Excellent methodology of teaching. Simple and easy to understand training.
The whole course was very valuable.
Trainer understands local market experience.
Perfect course.
Trainer understands local market experience.
Excellent exercises!
Excellent course and instructor.
Excellent, knowledgeable trainer, open to communication.
Many different people from different operators can share their problems and ideas.
I received a lot of useful information which I use in my work every day.
Deep and detailed topic analysis.
Trainer was able to answer practical questions.
Training was above expectations!