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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Regardless of technology I received theoretical and practical answers.
Trainer adapted to the expectations of the audience.
Excellent, knowledgeable trainer, open to communication.
Good logical structure of the course and explanation.
Experienced trainer. Real cases with references to recommendations.
Trainer is open for comments and discussion.
Experienced trainer. Excellent descriptions.
The trainer is capable of answering all my questions.
I am very impressed with the trainer's knowledge and experience.
Very well organized training programmes.
Excellent methodology of teaching. Simple and easy to understand training.
Perfect course.
Amazing, more than excellent, audience-oriented trainer.
Highly professional trainer with lots of practical experience. Friendly and open.
Excellent knowledge from the trainer.
Very effective training methods.
Very clear explanations.
A good approach to a complex problem.
Trainers have passion to teach & impart knowledge.
I can proudly recommend these courses for others as well.
The best training ever.
Good direct connection between course material and real problems.
Training was above expectations!
Trainer understands local market experience.
A lot of useful materials and knowledge.
Training provides useful methods to analyze real protocols.
Excellent exercises!
Everyone gets individual attention from the trainer.
Great teacher with deep knowledge and experience.
I received a lot of useful information which I use in my work every day.
A clear picture of GSM switching and signalling.
The course exceeded my expectations. Hats off!
The training exceeded my expectations.
I feel like the trainer is the best professor and mentor one can have.
The whole course was very valuable.
This course will be very useful in my daily work.
Course covers all important issues and presents relevant examples.
More than excellent course!
Trainer understands local market experience.
The training is completely excellent.
Unique training covering the most important areas of my work.
Good class notes and great examples.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Professional, high-quality trainer.
Really practical and very fruitful training.
Excellent course and instructor.
Deep and detailed topic analysis.
Many different people from different operators can share their problems and ideas.
The course covers all the impacted areas.
Trainer was able to answer practical questions.