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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Unique training covering the most important areas of my work.
The training exceeded my expectations.
The trainer is capable of answering all my questions.
A lot of useful materials and knowledge.
Good class notes and great examples.
Regardless of technology I received theoretical and practical answers.
Trainer adapted to the expectations of the audience.
Experienced trainer. Real cases with references to recommendations.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Great teacher with deep knowledge and experience.
Very well organized training programmes.
Excellent exercises!
Good direct connection between course material and real problems.
The training is completely excellent.
More than excellent course!
Trainer was able to answer practical questions.
Experienced trainer. Excellent descriptions.
Excellent methodology of teaching. Simple and easy to understand training.
A good approach to a complex problem.
I received a lot of useful information which I use in my work every day.
The course exceeded my expectations. Hats off!
The course covers all the impacted areas.
Very clear explanations.
Perfect course.
Many different people from different operators can share their problems and ideas.
Excellent knowledge from the trainer.
I can proudly recommend these courses for others as well.
Excellent, knowledgeable trainer, open to communication.
Amazing, more than excellent, audience-oriented trainer.
Trainer understands local market experience.
Deep and detailed topic analysis.
Very effective training methods.
Course covers all important issues and presents relevant examples.
Professional, high-quality trainer.
Really practical and very fruitful training.
Training was above expectations!
Everyone gets individual attention from the trainer.
Trainer understands local market experience.
Trainer is open for comments and discussion.
The best training ever.
Trainers have passion to teach & impart knowledge.
Excellent course and instructor.
Good logical structure of the course and explanation.
Training provides useful methods to analyze real protocols.
The whole course was very valuable.
Highly professional trainer with lots of practical experience. Friendly and open.
I am very impressed with the trainer's knowledge and experience.
This course will be very useful in my daily work.
A clear picture of GSM switching and signalling.
I feel like the trainer is the best professor and mentor one can have.