|
Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Excellent knowledge from the trainer.
Perfect course.
The training exceeded my expectations.
Excellent, knowledgeable trainer, open to communication.
The training is completely excellent.
Experienced trainer. Excellent descriptions.
Excellent exercises!
Great teacher with deep knowledge and experience.
The best training ever.
The whole course was very valuable.
Experienced trainer. Real cases with references to recommendations.
This course will be very useful in my daily work.
Good logical structure of the course and explanation.
Very clear explanations.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainers have passion to teach & impart knowledge.
More than excellent course!
Deep and detailed topic analysis.
Many different people from different operators can share their problems and ideas.
Trainer adapted to the expectations of the audience.
Regardless of technology I received theoretical and practical answers.
Unique training covering the most important areas of my work.
Course covers all important issues and presents relevant examples.
Everyone gets individual attention from the trainer.
Excellent course and instructor.
Good class notes and great examples.
Trainer understands local market experience.
Very well organized training programmes.
Trainer was able to answer practical questions.
I can proudly recommend these courses for others as well.
Very effective training methods.
A good approach to a complex problem.
Trainer understands local market experience.
Really practical and very fruitful training.
A lot of useful materials and knowledge.
Excellent methodology of teaching. Simple and easy to understand training.
I received a lot of useful information which I use in my work every day.
Training provides useful methods to analyze real protocols.
Highly professional trainer with lots of practical experience. Friendly and open.
The trainer is capable of answering all my questions.
Trainer is open for comments and discussion.
The course exceeded my expectations. Hats off!
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
I feel like the trainer is the best professor and mentor one can have.
Amazing, more than excellent, audience-oriented trainer.
Training was above expectations!
Professional, high-quality trainer.
Good direct connection between course material and real problems.
A clear picture of GSM switching and signalling.
I am very impressed with the trainer's knowledge and experience.
The course covers all the impacted areas.