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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Trainer was able to answer practical questions.
I am very impressed with the trainer's knowledge and experience.
Everyone gets individual attention from the trainer.
Highly professional trainer with lots of practical experience. Friendly and open.
Very well organized training programmes.
Professional, high-quality trainer.
The course exceeded my expectations. Hats off!
Good class notes and great examples.
A good approach to a complex problem.
Very clear explanations.
Trainer adapted to the expectations of the audience.
Perfect course.
The whole course was very valuable.
Really practical and very fruitful training.
Trainer understands local market experience.
Experienced trainer. Real cases with references to recommendations.
I can proudly recommend these courses for others as well.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Unique training covering the most important areas of my work.
The training exceeded my expectations.
Great teacher with deep knowledge and experience.
Good logical structure of the course and explanation.
I received a lot of useful information which I use in my work every day.
This course will be very useful in my daily work.
Excellent, knowledgeable trainer, open to communication.
I feel like the trainer is the best professor and mentor one can have.
Excellent exercises!
The training is completely excellent.
Excellent methodology of teaching. Simple and easy to understand training.
Excellent course and instructor.
Amazing, more than excellent, audience-oriented trainer.
Trainers have passion to teach & impart knowledge.
Good direct connection between course material and real problems.
Many different people from different operators can share their problems and ideas.
A lot of useful materials and knowledge.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Training was above expectations!
Trainer is open for comments and discussion.
Experienced trainer. Excellent descriptions.
Trainer understands local market experience.
Deep and detailed topic analysis.
Very effective training methods.
Training provides useful methods to analyze real protocols.
Course covers all important issues and presents relevant examples.
A clear picture of GSM switching and signalling.
More than excellent course!
The trainer is capable of answering all my questions.
Excellent knowledge from the trainer.
The best training ever.
The course covers all the impacted areas.
Regardless of technology I received theoretical and practical answers.