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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
The trainer is capable of answering all my questions.
I received a lot of useful information which I use in my work every day.
Perfect course.
Course covers all important issues and presents relevant examples.
Trainers have passion to teach & impart knowledge.
Great teacher with deep knowledge and experience.
Amazing, more than excellent, audience-oriented trainer.
Deep and detailed topic analysis.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Excellent exercises!
The best training ever.
The whole course was very valuable.
Professional, high-quality trainer.
Trainer is open for comments and discussion.
Training was above expectations!
I can proudly recommend these courses for others as well.
Excellent methodology of teaching. Simple and easy to understand training.
I feel like the trainer is the best professor and mentor one can have.
Good class notes and great examples.
Highly professional trainer with lots of practical experience. Friendly and open.
Very clear explanations.
Excellent knowledge from the trainer.
More than excellent course!
Trainer adapted to the expectations of the audience.
The training is completely excellent.
A lot of useful materials and knowledge.
Everyone gets individual attention from the trainer.
A clear picture of GSM switching and signalling.
This course will be very useful in my daily work.
Many different people from different operators can share their problems and ideas.
Very effective training methods.
Trainer was able to answer practical questions.
The training exceeded my expectations.
Trainer understands local market experience.
Experienced trainer. Excellent descriptions.
Trainer understands local market experience.
Really practical and very fruitful training.
Unique training covering the most important areas of my work.
Excellent, knowledgeable trainer, open to communication.
Excellent course and instructor.
Regardless of technology I received theoretical and practical answers.
I am very impressed with the trainer's knowledge and experience.
Experienced trainer. Real cases with references to recommendations.
Training provides useful methods to analyze real protocols.
Very well organized training programmes.
Good logical structure of the course and explanation.
The course exceeded my expectations. Hats off!
A good approach to a complex problem.
Good direct connection between course material and real problems.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The course covers all the impacted areas.