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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Deep and detailed topic analysis.
Trainer was able to answer practical questions.
Good direct connection between course material and real problems.
Unique training covering the most important areas of my work.
Professional, high-quality trainer.
Perfect course.
Training was above expectations!
Very clear explanations.
I am very impressed with the trainer's knowledge and experience.
The trainer is capable of answering all my questions.
Very effective training methods.
I can proudly recommend these courses for others as well.
Excellent knowledge from the trainer.
The training exceeded my expectations.
Highly professional trainer with lots of practical experience. Friendly and open.
Regardless of technology I received theoretical and practical answers.
Trainer understands local market experience.
I received a lot of useful information which I use in my work every day.
The course covers all the impacted areas.
Trainer understands local market experience.
Good logical structure of the course and explanation.
More than excellent course!
The training is completely excellent.
Experienced trainer. Real cases with references to recommendations.
Trainer is open for comments and discussion.
The best training ever.
A lot of useful materials and knowledge.
Experienced trainer. Excellent descriptions.
The course exceeded my expectations. Hats off!
Excellent, knowledgeable trainer, open to communication.
Good class notes and great examples.
A good approach to a complex problem.
I feel like the trainer is the best professor and mentor one can have.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Trainer adapted to the expectations of the audience.
Excellent exercises!
Seminar entirely for Telecommunication operators. A lot of issues covered.
Very well organized training programmes.
Excellent methodology of teaching. Simple and easy to understand training.
Many different people from different operators can share their problems and ideas.
Trainers have passion to teach & impart knowledge.
This course will be very useful in my daily work.
Amazing, more than excellent, audience-oriented trainer.
Everyone gets individual attention from the trainer.
A clear picture of GSM switching and signalling.
Really practical and very fruitful training.
Excellent course and instructor.
Course covers all important issues and presents relevant examples.
Training provides useful methods to analyze real protocols.
The whole course was very valuable.
Great teacher with deep knowledge and experience.