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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Trainers have passion to teach & impart knowledge.
Trainer was able to answer practical questions.
Everyone gets individual attention from the trainer.
Trainer understands local market experience.
A good approach to a complex problem.
Excellent methodology of teaching. Simple and easy to understand training.
Excellent exercises!
Seminar entirely for Telecommunication operators. A lot of issues covered.
Highly professional trainer with lots of practical experience. Friendly and open.
Unique training covering the most important areas of my work.
A clear picture of GSM switching and signalling.
The course exceeded my expectations. Hats off!
Training was above expectations!
Great teacher with deep knowledge and experience.
Very effective training methods.
More than excellent course!
I feel like the trainer is the best professor and mentor one can have.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Course covers all important issues and presents relevant examples.
The course covers all the impacted areas.
Excellent course and instructor.
Deep and detailed topic analysis.
Good direct connection between course material and real problems.
Perfect course.
I can proudly recommend these courses for others as well.
Excellent knowledge from the trainer.
Experienced trainer. Excellent descriptions.
Many different people from different operators can share their problems and ideas.
This course will be very useful in my daily work.
I received a lot of useful information which I use in my work every day.
Excellent, knowledgeable trainer, open to communication.
Professional, high-quality trainer.
Really practical and very fruitful training.
Experienced trainer. Real cases with references to recommendations.
The whole course was very valuable.
The training exceeded my expectations.
The best training ever.
Very well organized training programmes.
Very clear explanations.
Regardless of technology I received theoretical and practical answers.
A lot of useful materials and knowledge.
Good class notes and great examples.
Amazing, more than excellent, audience-oriented trainer.
Good logical structure of the course and explanation.
I am very impressed with the trainer's knowledge and experience.
Training provides useful methods to analyze real protocols.
Trainer understands local market experience.
Trainer is open for comments and discussion.
Trainer adapted to the expectations of the audience.
The trainer is capable of answering all my questions.
The training is completely excellent.