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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
A good approach to a complex problem.
The training exceeded my expectations.
Professional, high-quality trainer.
Unique training covering the most important areas of my work.
Trainer understands local market experience.
The training is completely excellent.
Very effective training methods.
Excellent methodology of teaching. Simple and easy to understand training.
The course covers all the impacted areas.
The whole course was very valuable.
Good direct connection between course material and real problems.
Really practical and very fruitful training.
Very clear explanations.
More than excellent course!
Regardless of technology I received theoretical and practical answers.
Training was above expectations!
Trainer understands local market experience.
Perfect course.
Excellent knowledge from the trainer.
This course will be very useful in my daily work.
Course covers all important issues and presents relevant examples.
Good logical structure of the course and explanation.
Experienced trainer. Excellent descriptions.
Experienced trainer. Real cases with references to recommendations.
I am very impressed with the trainer's knowledge and experience.
A lot of useful materials and knowledge.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
I received a lot of useful information which I use in my work every day.
Excellent course and instructor.
Training provides useful methods to analyze real protocols.
The best training ever.
Trainer is open for comments and discussion.
Amazing, more than excellent, audience-oriented trainer.
Excellent exercises!
The trainer is capable of answering all my questions.
A clear picture of GSM switching and signalling.
I feel like the trainer is the best professor and mentor one can have.
Many different people from different operators can share their problems and ideas.
Deep and detailed topic analysis.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer adapted to the expectations of the audience.
Trainers have passion to teach & impart knowledge.
Good class notes and great examples.
The course exceeded my expectations. Hats off!
Great teacher with deep knowledge and experience.
Everyone gets individual attention from the trainer.
Highly professional trainer with lots of practical experience. Friendly and open.
Very well organized training programmes.
Trainer was able to answer practical questions.
Excellent, knowledgeable trainer, open to communication.
I can proudly recommend these courses for others as well.