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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
A clear picture of GSM switching and signalling.
Course covers all important issues and presents relevant examples.
Really practical and very fruitful training.
Professional, high-quality trainer.
Good direct connection between course material and real problems.
Excellent course and instructor.
The trainer is capable of answering all my questions.
The course covers all the impacted areas.
Deep and detailed topic analysis.
Very effective training methods.
Highly professional trainer with lots of practical experience. Friendly and open.
Great teacher with deep knowledge and experience.
This course will be very useful in my daily work.
The course exceeded my expectations. Hats off!
Regardless of technology I received theoretical and practical answers.
Trainer was able to answer practical questions.
The whole course was very valuable.
A good approach to a complex problem.
Experienced trainer. Real cases with references to recommendations.
Trainer is open for comments and discussion.
Trainer understands local market experience.
More than excellent course!
Trainer understands local market experience.
Excellent knowledge from the trainer.
Everyone gets individual attention from the trainer.
Amazing, more than excellent, audience-oriented trainer.
I can proudly recommend these courses for others as well.
Very well organized training programmes.
I am very impressed with the trainer's knowledge and experience.
Perfect course.
Training was above expectations!
Good logical structure of the course and explanation.
Excellent methodology of teaching. Simple and easy to understand training.
Trainers have passion to teach & impart knowledge.
The training exceeded my expectations.
Very clear explanations.
A lot of useful materials and knowledge.
I feel like the trainer is the best professor and mentor one can have.
The best training ever.
Unique training covering the most important areas of my work.
The training is completely excellent.
Good class notes and great examples.
Training provides useful methods to analyze real protocols.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer adapted to the expectations of the audience.
Excellent exercises!
Experienced trainer. Excellent descriptions.
Many different people from different operators can share their problems and ideas.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
I received a lot of useful information which I use in my work every day.
Excellent, knowledgeable trainer, open to communication.