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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
Really practical and very fruitful training.
Course covers all important issues and presents relevant examples.
The course exceeded my expectations. Hats off!
The whole course was very valuable.
Unique training covering the most important areas of my work.
Great teacher with deep knowledge and experience.
This course will be very useful in my daily work.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainers have passion to teach & impart knowledge.
Excellent knowledge from the trainer.
Training was above expectations!
A clear picture of GSM switching and signalling.
Trainer adapted to the expectations of the audience.
Amazing, more than excellent, audience-oriented trainer.
Very clear explanations.
Good logical structure of the course and explanation.
I am very impressed with the trainer's knowledge and experience.
The best training ever.
Trainer was able to answer practical questions.
Excellent exercises!
Trainer understands local market experience.
Excellent course and instructor.
Good class notes and great examples.
Experienced trainer. Real cases with references to recommendations.
Trainer is open for comments and discussion.
Very effective training methods.
Regardless of technology I received theoretical and practical answers.
Seminar entirely for Telecommunication operators. A lot of issues covered.
I can proudly recommend these courses for others as well.
The training exceeded my expectations.
I feel like the trainer is the best professor and mentor one can have.
Excellent, knowledgeable trainer, open to communication.
Training provides useful methods to analyze real protocols.
Professional, high-quality trainer.
Many different people from different operators can share their problems and ideas.
The trainer is capable of answering all my questions.
A lot of useful materials and knowledge.
The training is completely excellent.
Excellent methodology of teaching. Simple and easy to understand training.
Everyone gets individual attention from the trainer.
The course covers all the impacted areas.
More than excellent course!
Good direct connection between course material and real problems.
Experienced trainer. Excellent descriptions.
Deep and detailed topic analysis.
Perfect course.
I received a lot of useful information which I use in my work every day.
Very well organized training programmes.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
A good approach to a complex problem.
Trainer understands local market experience.