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Telco technical & business courses available worldwide |
In the Digital Age, customer needs are changing – and your Telecom has to change along with them.
Our Digital Customer Focus Workshop is a dedicated facilitation session to learn about different customer types and needs, and what capabilities your company must have to serve them properly.
This workshop helps to identify major digital customers’ targets, their needs, and the business capabilities that are needed to address these customers. This is a facilitation session dedicated to a single company.
Who Should Attend?
This workshop is for product management, marketing, sales and customer service specialists, and managers.
Worhshop Content
This one-day workshop comprises:
Course Objectives
To develop better understanding of new types of customers, their needs, and digital capabilities needed by your company to serve them better.
Prerequisites
None.
Workshop Structure
One-day session comprising: presentation, facilitated discussion, group exercise,and group results presentation.
Methodology
Digital Customer Mapping technique is used to facilitate the workshop.
I feel like the trainer is the best professor and mentor one can have.
Professional, high-quality trainer.
I am very impressed with the trainer's knowledge and experience.
Highly professional trainer with lots of practical experience. Friendly and open.
A lot of useful materials and knowledge.
A good approach to a complex problem.
The course covers all the impacted areas.
Everyone gets individual attention from the trainer.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Excellent course and instructor.
This course will be very useful in my daily work.
More than excellent course!
Deep and detailed topic analysis.
Experienced trainer. Excellent descriptions.
A clear picture of GSM switching and signalling.
I can proudly recommend these courses for others as well.
Really practical and very fruitful training.
The training is completely excellent.
Very clear explanations.
Training provides useful methods to analyze real protocols.
Excellent, knowledgeable trainer, open to communication.
Good direct connection between course material and real problems.
The course exceeded my expectations. Hats off!
Perfect course.
Very effective training methods.
Excellent methodology of teaching. Simple and easy to understand training.
The training exceeded my expectations.
The trainer is capable of answering all my questions.
Amazing, more than excellent, audience-oriented trainer.
Many different people from different operators can share their problems and ideas.
Course covers all important issues and presents relevant examples.
The whole course was very valuable.
The best training ever.
I received a lot of useful information which I use in my work every day.
Good logical structure of the course and explanation.
Training was above expectations!
Trainer understands local market experience.
Trainers have passion to teach & impart knowledge.
Trainer was able to answer practical questions.
Trainer is open for comments and discussion.
Unique training covering the most important areas of my work.
Trainer understands local market experience.
Excellent exercises!
Very well organized training programmes.
Great teacher with deep knowledge and experience.
Good class notes and great examples.
Experienced trainer. Real cases with references to recommendations.
Excellent knowledge from the trainer.
Trainer adapted to the expectations of the audience.
Regardless of technology I received theoretical and practical answers.