Telco technical

& business courses

available worldwide

Digital Platform Architecture

IT & business analysts
available worldwide
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Digital transformation requires big change in IT – change of the IT role, technologies and mode of IT delivery. All this is combined to provide “two-speed IT” that supports business in a new way. The training helps IT to understand what the Digital Architecture building blocks are, map the current situation, and determine what kind of change is needed.

 

Who Should Attend?

The training is targeted at Senior and Middle IT Managers, Business Analysts responsible for platform design and delivery, and Business IT owners who are main user of IT capabilities delivered by the Digital Platform.


Course Content

The training is run as one-day session as follows:

  1. Introduction to Digital Change and Telco response.
  2. Digital Business Platform – what is it?
  3. Digital Business Platform building blocks – a detailed walkthrough:
    • Digital Frontline and Customer Experience.
    • Digital Information Management.
    • Digital Enablement Architecture.
  4. Digital Patterns – analysis of industry cases and underlying design patterns – from IT, DataTank, Connected Health and Digital BSS to Customer Master and Next Best Action (facilitated discussion).
  5. Workshop – Mapping of Digital Platform capability readiness.
  6. What Next?
  7. Training summary.

 

Course Objectives

The workshop objective is to help IT understand what capabilities Telco needs to keep up with the Digital changes, to what extent those Architecture capabilities already exist in the company, and what Architecture changes should be prioritised.


Prerequisites

Digital Trends and Telco Response is recommended to get a better understanding of overall Digital impact.


Training Structure

One-day training. Four presentation and discussion sessions, followed by a workshop and a Q&A session.


Methodology

Presentation, facilitated discussion, and workshop.

I can proudly recommend these courses for others as well.

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I am very impressed with the trainer's knowledge and experience.

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Excellent methodology of teaching. Simple and easy to understand training.

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A good approach to a complex problem.

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Highly professional trainer with lots of practical experience. Friendly and open.

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I feel like the trainer is the best professor and mentor one can have.

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A lot of useful materials and knowledge.

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More than excellent course!

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Excellent exercises!

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Regardless of technology I received theoretical and practical answers.

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Trainer understands local market experience.

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Experienced trainer. Real cases with references to recommendations.

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Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

Many different people from different operators can share their problems and ideas.

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I received a lot of useful information which I use in my work every day.

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Very effective training methods.

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Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

Trainer is open for comments and discussion.

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Trainers have passion to teach & impart knowledge.

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Training provides useful methods to analyze real protocols.

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Trainer understands local market experience.

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Overwhelming knowledge and expertise. Interactive and enjoyable learning.

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Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

Good class notes and great examples.