Telco technical & business courses available worldwide |
Telecommunication companies are facing a digital revolution and need to find tools that will help them in the transformation process. For years eTOM was considered the de facto standard approach to performance improvement in communications, but now new trends on the market require more innovative and flexible approaches. TM Forum has extended its research to those areas of innovation, and there are already good case examples of companies using the whole portfolio of TM Forum tools to drive transformation.
The workshop brings together the best practices for combining eTOM efficiency with new TM Forum innovation around Customer Experience Management, practical use of Big Data, use and extension of TM Forum's TAM for digital purposes, and enables participants to use all those tools in their own company.
Who Should Attend?
This workshop is targeted at senior and middle managers, analysts, and senior employees who will be responsible for driving and executing digital transformation in their company.
Course Content
The four-day workshop comprises of 5 parts:
Course Objectives
The objective of this training is to bring together understanding of digital change, apply existing and emerging best practices in Telco, and workshop application of those tools in the participants’ own company.
Prerequisites
None.
Training Structure
Four-day interactive workshop dedicated to your specific Telco company.
Methodology
Presentation, participative workshop sessions, facilitated discussion.
Excellent, knowledgeable trainer, open to communication.
Excellent exercises!
Amazing, more than excellent, audience-oriented trainer.
Excellent course and instructor.
The course exceeded my expectations. Hats off!
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
I can proudly recommend these courses for others as well.
Training provides useful methods to analyze real protocols.
Trainer is open for comments and discussion.
Highly professional trainer with lots of practical experience. Friendly and open.
Experienced trainer. Real cases with references to recommendations.
Trainers have passion to teach & impart knowledge.
Great teacher with deep knowledge and experience.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Really practical and very fruitful training.
Unique training covering the most important areas of my work.
Good direct connection between course material and real problems.
Regardless of technology I received theoretical and practical answers.
Very clear explanations.
Very well organized training programmes.
The best training ever.
Professional, high-quality trainer.
Perfect course.
The course covers all the impacted areas.
Excellent knowledge from the trainer.
I received a lot of useful information which I use in my work every day.
Deep and detailed topic analysis.
I feel like the trainer is the best professor and mentor one can have.
A lot of useful materials and knowledge.
Course covers all important issues and presents relevant examples.
Everyone gets individual attention from the trainer.
The training exceeded my expectations.
A clear picture of GSM switching and signalling.
The trainer is capable of answering all my questions.
The whole course was very valuable.
Excellent methodology of teaching. Simple and easy to understand training.
Trainer was able to answer practical questions.
More than excellent course!
This course will be very useful in my daily work.
Trainer adapted to the expectations of the audience.
Trainer understands local market experience.
A good approach to a complex problem.
Training was above expectations!
Many different people from different operators can share their problems and ideas.
Experienced trainer. Excellent descriptions.
Very effective training methods.
The training is completely excellent.
Good class notes and great examples.
Good logical structure of the course and explanation.
Trainer understands local market experience.
I am very impressed with the trainer's knowledge and experience.