Telco technical & business courses available worldwide |
Telecommunication companies are facing a digital revolution and need to find tools that will help them in the transformation process. For years eTOM was considered the de facto standard approach to performance improvement in communications, but now new trends on the market require more innovative and flexible approaches. TM Forum has extended its research to those areas of innovation, and there are already good case examples of companies using the whole portfolio of TM Forum tools to drive transformation.
The workshop brings together the best practices for combining eTOM efficiency with new TM Forum innovation around Customer Experience Management, practical use of Big Data, use and extension of TM Forum's TAM for digital purposes, and enables participants to use all those tools in their own company.
Who Should Attend?
This workshop is targeted at senior and middle managers, analysts, and senior employees who will be responsible for driving and executing digital transformation in their company.
Course Content
The four-day workshop comprises of 5 parts:
Course Objectives
The objective of this training is to bring together understanding of digital change, apply existing and emerging best practices in Telco, and workshop application of those tools in the participants’ own company.
Prerequisites
None.
Training Structure
Four-day interactive workshop dedicated to your specific Telco company.
Methodology
Presentation, participative workshop sessions, facilitated discussion.
More than excellent course!
Great teacher with deep knowledge and experience.
Trainer adapted to the expectations of the audience.
A clear picture of GSM switching and signalling.
Good class notes and great examples.
I received a lot of useful information which I use in my work every day.
Good logical structure of the course and explanation.
Amazing, more than excellent, audience-oriented trainer.
Very well organized training programmes.
Trainer understands local market experience.
Highly professional trainer with lots of practical experience. Friendly and open.
Deep and detailed topic analysis.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The whole course was very valuable.
Very clear explanations.
I can proudly recommend these courses for others as well.
Experienced trainer. Real cases with references to recommendations.
Very effective training methods.
The trainer is capable of answering all my questions.
I am very impressed with the trainer's knowledge and experience.
Good direct connection between course material and real problems.
Trainer was able to answer practical questions.
Training provides useful methods to analyze real protocols.
Experienced trainer. Excellent descriptions.
I feel like the trainer is the best professor and mentor one can have.
Excellent, knowledgeable trainer, open to communication.
Trainer is open for comments and discussion.
Really practical and very fruitful training.
Perfect course.
Professional, high-quality trainer.
Excellent methodology of teaching. Simple and easy to understand training.
A lot of useful materials and knowledge.
Everyone gets individual attention from the trainer.
Many different people from different operators can share their problems and ideas.
Regardless of technology I received theoretical and practical answers.
Trainer understands local market experience.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
A good approach to a complex problem.
The course exceeded my expectations. Hats off!
Excellent exercises!
Unique training covering the most important areas of my work.
This course will be very useful in my daily work.
Excellent course and instructor.
Trainers have passion to teach & impart knowledge.
The training exceeded my expectations.
Excellent knowledge from the trainer.
Course covers all important issues and presents relevant examples.
The training is completely excellent.
The best training ever.
Training was above expectations!
The course covers all the impacted areas.