Telco technical & business courses available worldwide |
Telecommunication companies are facing a digital revolution and need to find tools that will help them in the transformation process. For years eTOM was considered the de facto standard approach to performance improvement in communications, but now new trends on the market require more innovative and flexible approaches. TM Forum has extended its research to those areas of innovation, and there are already good case examples of companies using the whole portfolio of TM Forum tools to drive transformation.
The workshop brings together the best practices for combining eTOM efficiency with new TM Forum innovation around Customer Experience Management, practical use of Big Data, use and extension of TM Forum's TAM for digital purposes, and enables participants to use all those tools in their own company.
Who Should Attend?
This workshop is targeted at senior and middle managers, analysts, and senior employees who will be responsible for driving and executing digital transformation in their company.
Course Content
The four-day workshop comprises of 5 parts:
Course Objectives
The objective of this training is to bring together understanding of digital change, apply existing and emerging best practices in Telco, and workshop application of those tools in the participants’ own company.
Prerequisites
None.
Training Structure
Four-day interactive workshop dedicated to your specific Telco company.
Methodology
Presentation, participative workshop sessions, facilitated discussion.
A lot of useful materials and knowledge.
The course exceeded my expectations. Hats off!
Excellent knowledge from the trainer.
Trainer was able to answer practical questions.
Really practical and very fruitful training.
The trainer is capable of answering all my questions.
Many different people from different operators can share their problems and ideas.
I received a lot of useful information which I use in my work every day.
The best training ever.
Training provides useful methods to analyze real protocols.
Deep and detailed topic analysis.
Good class notes and great examples.
The course covers all the impacted areas.
Everyone gets individual attention from the trainer.
Trainer adapted to the expectations of the audience.
Trainer understands local market experience.
Regardless of technology I received theoretical and practical answers.
Experienced trainer. Excellent descriptions.
Excellent, knowledgeable trainer, open to communication.
The whole course was very valuable.
A clear picture of GSM switching and signalling.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Course covers all important issues and presents relevant examples.
More than excellent course!
Perfect course.
Very effective training methods.
Trainer understands local market experience.
Excellent methodology of teaching. Simple and easy to understand training.
This course will be very useful in my daily work.
Experienced trainer. Real cases with references to recommendations.
Highly professional trainer with lots of practical experience. Friendly and open.
Good direct connection between course material and real problems.
I feel like the trainer is the best professor and mentor one can have.
The training is completely excellent.
I can proudly recommend these courses for others as well.
Trainer is open for comments and discussion.
I am very impressed with the trainer's knowledge and experience.
Professional, high-quality trainer.
Excellent exercises!
Excellent course and instructor.
The training exceeded my expectations.
Amazing, more than excellent, audience-oriented trainer.
Trainers have passion to teach & impart knowledge.
Great teacher with deep knowledge and experience.
A good approach to a complex problem.
Training was above expectations!
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Good logical structure of the course and explanation.
Unique training covering the most important areas of my work.
Very clear explanations.
Very well organized training programmes.