Telco technical & business courses available worldwide |
Telecommunication companies are facing a digital revolution and need to find tools that will help them in the transformation process. For years eTOM was considered the de facto standard approach to performance improvement in communications, but now new trends on the market require more innovative and flexible approaches. TM Forum has extended its research to those areas of innovation, and there are already good case examples of companies using the whole portfolio of TM Forum tools to drive transformation.
The workshop brings together the best practices for combining eTOM efficiency with new TM Forum innovation around Customer Experience Management, practical use of Big Data, use and extension of TM Forum's TAM for digital purposes, and enables participants to use all those tools in their own company.
Who Should Attend?
This workshop is targeted at senior and middle managers, analysts, and senior employees who will be responsible for driving and executing digital transformation in their company.
Course Content
The four-day workshop comprises of 5 parts:
Course Objectives
The objective of this training is to bring together understanding of digital change, apply existing and emerging best practices in Telco, and workshop application of those tools in the participants’ own company.
Prerequisites
None.
Training Structure
Four-day interactive workshop dedicated to your specific Telco company.
Methodology
Presentation, participative workshop sessions, facilitated discussion.
Excellent methodology of teaching. Simple and easy to understand training.
A good approach to a complex problem.
Everyone gets individual attention from the trainer.
Excellent knowledge from the trainer.
I feel like the trainer is the best professor and mentor one can have.
Perfect course.
Very effective training methods.
Many different people from different operators can share their problems and ideas.
Amazing, more than excellent, audience-oriented trainer.
Training provides useful methods to analyze real protocols.
I received a lot of useful information which I use in my work every day.
Really practical and very fruitful training.
Regardless of technology I received theoretical and practical answers.
The best training ever.
Excellent exercises!
Good logical structure of the course and explanation.
The whole course was very valuable.
Excellent, knowledgeable trainer, open to communication.
Very well organized training programmes.
Excellent course and instructor.
Trainer was able to answer practical questions.
Professional, high-quality trainer.
Trainer understands local market experience.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The course covers all the impacted areas.
The trainer is capable of answering all my questions.
Experienced trainer. Real cases with references to recommendations.
Very clear explanations.
The training is completely excellent.
Highly professional trainer with lots of practical experience. Friendly and open.
Experienced trainer. Excellent descriptions.
I can proudly recommend these courses for others as well.
More than excellent course!
The training exceeded my expectations.
A lot of useful materials and knowledge.
A clear picture of GSM switching and signalling.
This course will be very useful in my daily work.
Course covers all important issues and presents relevant examples.
Good class notes and great examples.
Unique training covering the most important areas of my work.
Training was above expectations!
Seminar entirely for Telecommunication operators. A lot of issues covered.
I am very impressed with the trainer's knowledge and experience.
Great teacher with deep knowledge and experience.
Trainers have passion to teach & impart knowledge.
Deep and detailed topic analysis.
The course exceeded my expectations. Hats off!
Trainer understands local market experience.
Trainer is open for comments and discussion.
Good direct connection between course material and real problems.
Trainer adapted to the expectations of the audience.