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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Good direct connection between course material and real problems.
The course covers all the impacted areas.
Experienced trainer. Real cases with references to recommendations.
Good logical structure of the course and explanation.
Excellent, knowledgeable trainer, open to communication.
More than excellent course!
Excellent exercises!
I received a lot of useful information which I use in my work every day.
The trainer is capable of answering all my questions.
Professional, high-quality trainer.
I can proudly recommend these courses for others as well.
Really practical and very fruitful training.
Course covers all important issues and presents relevant examples.
Everyone gets individual attention from the trainer.
Unique training covering the most important areas of my work.
Experienced trainer. Excellent descriptions.
Training was above expectations!
Excellent course and instructor.
Trainer understands local market experience.
The training is completely excellent.
A clear picture of GSM switching and signalling.
Good class notes and great examples.
Excellent knowledge from the trainer.
Trainer is open for comments and discussion.
The whole course was very valuable.
Trainer was able to answer practical questions.
Very effective training methods.
This course will be very useful in my daily work.
Perfect course.
Very clear explanations.
Excellent methodology of teaching. Simple and easy to understand training.
Great teacher with deep knowledge and experience.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
A good approach to a complex problem.
A lot of useful materials and knowledge.
Training provides useful methods to analyze real protocols.
Very well organized training programmes.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Deep and detailed topic analysis.
The course exceeded my expectations. Hats off!
Trainers have passion to teach & impart knowledge.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer adapted to the expectations of the audience.
Trainer understands local market experience.
Regardless of technology I received theoretical and practical answers.
Amazing, more than excellent, audience-oriented trainer.
I am very impressed with the trainer's knowledge and experience.
The training exceeded my expectations.
Many different people from different operators can share their problems and ideas.
The best training ever.
I feel like the trainer is the best professor and mentor one can have.