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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Excellent, knowledgeable trainer, open to communication.
The trainer is capable of answering all my questions.
Very clear explanations.
Experienced trainer. Real cases with references to recommendations.
A clear picture of GSM switching and signalling.
Regardless of technology I received theoretical and practical answers.
Training provides useful methods to analyze real protocols.
I feel like the trainer is the best professor and mentor one can have.
Trainer adapted to the expectations of the audience.
A lot of useful materials and knowledge.
The whole course was very valuable.
Excellent course and instructor.
Really practical and very fruitful training.
Excellent exercises!
This course will be very useful in my daily work.
The training exceeded my expectations.
The course covers all the impacted areas.
Very effective training methods.
Excellent knowledge from the trainer.
I can proudly recommend these courses for others as well.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Good direct connection between course material and real problems.
Trainers have passion to teach & impart knowledge.
The training is completely excellent.
Excellent methodology of teaching. Simple and easy to understand training.
Amazing, more than excellent, audience-oriented trainer.
Unique training covering the most important areas of my work.
I am very impressed with the trainer's knowledge and experience.
Trainer understands local market experience.
Trainer was able to answer practical questions.
Perfect course.
Experienced trainer. Excellent descriptions.
Very well organized training programmes.
The course exceeded my expectations. Hats off!
Trainer is open for comments and discussion.
Many different people from different operators can share their problems and ideas.
Training was above expectations!
More than excellent course!
Trainer understands local market experience.
The best training ever.
Professional, high-quality trainer.
Good logical structure of the course and explanation.
Great teacher with deep knowledge and experience.
I received a lot of useful information which I use in my work every day.
Course covers all important issues and presents relevant examples.
Deep and detailed topic analysis.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Everyone gets individual attention from the trainer.
Highly professional trainer with lots of practical experience. Friendly and open.
A good approach to a complex problem.
Good class notes and great examples.