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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Trainer was able to answer practical questions.
The training is completely excellent.
The whole course was very valuable.
Great teacher with deep knowledge and experience.
The course exceeded my expectations. Hats off!
Highly professional trainer with lots of practical experience. Friendly and open.
This course will be very useful in my daily work.
Regardless of technology I received theoretical and practical answers.
Very clear explanations.
Good class notes and great examples.
More than excellent course!
The trainer is capable of answering all my questions.
Professional, high-quality trainer.
Very effective training methods.
Trainer understands local market experience.
I feel like the trainer is the best professor and mentor one can have.
Trainers have passion to teach & impart knowledge.
I can proudly recommend these courses for others as well.
A good approach to a complex problem.
Excellent knowledge from the trainer.
Deep and detailed topic analysis.
Good direct connection between course material and real problems.
Excellent methodology of teaching. Simple and easy to understand training.
I am very impressed with the trainer's knowledge and experience.
Good logical structure of the course and explanation.
Trainer adapted to the expectations of the audience.
The training exceeded my expectations.
Trainer understands local market experience.
Excellent course and instructor.
Training was above expectations!
Very well organized training programmes.
Everyone gets individual attention from the trainer.
Perfect course.
Training provides useful methods to analyze real protocols.
Excellent, knowledgeable trainer, open to communication.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Trainer is open for comments and discussion.
A lot of useful materials and knowledge.
The course covers all the impacted areas.
The best training ever.
Experienced trainer. Real cases with references to recommendations.
Course covers all important issues and presents relevant examples.
I received a lot of useful information which I use in my work every day.
Excellent exercises!
Unique training covering the most important areas of my work.
Experienced trainer. Excellent descriptions.
Many different people from different operators can share their problems and ideas.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Amazing, more than excellent, audience-oriented trainer.
Really practical and very fruitful training.
A clear picture of GSM switching and signalling.