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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
The trainer is capable of answering all my questions.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Good direct connection between course material and real problems.
Experienced trainer. Excellent descriptions.
Trainers have passion to teach & impart knowledge.
Very clear explanations.
Trainer understands local market experience.
Perfect course.
The whole course was very valuable.
Excellent course and instructor.
Really practical and very fruitful training.
Deep and detailed topic analysis.
Everyone gets individual attention from the trainer.
Trainer was able to answer practical questions.
Trainer is open for comments and discussion.
A lot of useful materials and knowledge.
Training provides useful methods to analyze real protocols.
Great teacher with deep knowledge and experience.
Excellent methodology of teaching. Simple and easy to understand training.
The best training ever.
Very well organized training programmes.
The course covers all the impacted areas.
Course covers all important issues and presents relevant examples.
Excellent, knowledgeable trainer, open to communication.
I am very impressed with the trainer's knowledge and experience.
A good approach to a complex problem.
Highly professional trainer with lots of practical experience. Friendly and open.
This course will be very useful in my daily work.
Trainer understands local market experience.
Very effective training methods.
Training was above expectations!
A clear picture of GSM switching and signalling.
Good class notes and great examples.
Many different people from different operators can share their problems and ideas.
I received a lot of useful information which I use in my work every day.
The training exceeded my expectations.
Regardless of technology I received theoretical and practical answers.
Excellent knowledge from the trainer.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Amazing, more than excellent, audience-oriented trainer.
More than excellent course!
I feel like the trainer is the best professor and mentor one can have.
Trainer adapted to the expectations of the audience.
Unique training covering the most important areas of my work.
The course exceeded my expectations. Hats off!
Good logical structure of the course and explanation.
The training is completely excellent.
Experienced trainer. Real cases with references to recommendations.
I can proudly recommend these courses for others as well.
Excellent exercises!
Professional, high-quality trainer.