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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Excellent exercises!
More than excellent course!
Really practical and very fruitful training.
I feel like the trainer is the best professor and mentor one can have.
Excellent methodology of teaching. Simple and easy to understand training.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Professional, high-quality trainer.
Great teacher with deep knowledge and experience.
Experienced trainer. Excellent descriptions.
Trainer understands local market experience.
The course exceeded my expectations. Hats off!
A lot of useful materials and knowledge.
Regardless of technology I received theoretical and practical answers.
Training was above expectations!
The whole course was very valuable.
Deep and detailed topic analysis.
Everyone gets individual attention from the trainer.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The training is completely excellent.
Trainer is open for comments and discussion.
Trainer understands local market experience.
Good logical structure of the course and explanation.
Excellent course and instructor.
The trainer is capable of answering all my questions.
This course will be very useful in my daily work.
The training exceeded my expectations.
The best training ever.
The course covers all the impacted areas.
A clear picture of GSM switching and signalling.
I am very impressed with the trainer's knowledge and experience.
Very clear explanations.
Many different people from different operators can share their problems and ideas.
A good approach to a complex problem.
Very effective training methods.
Good class notes and great examples.
Unique training covering the most important areas of my work.
Good direct connection between course material and real problems.
Training provides useful methods to analyze real protocols.
I can proudly recommend these courses for others as well.
Perfect course.
Trainer was able to answer practical questions.
Amazing, more than excellent, audience-oriented trainer.
Very well organized training programmes.
Course covers all important issues and presents relevant examples.
Excellent, knowledgeable trainer, open to communication.
Highly professional trainer with lots of practical experience. Friendly and open.
I received a lot of useful information which I use in my work every day.
Excellent knowledge from the trainer.
Trainer adapted to the expectations of the audience.
Experienced trainer. Real cases with references to recommendations.
Trainers have passion to teach & impart knowledge.