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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
The trainer is capable of answering all my questions.
Training was above expectations!
The best training ever.
Trainer is open for comments and discussion.
Excellent methodology of teaching. Simple and easy to understand training.
Trainer understands local market experience.
Trainers have passion to teach & impart knowledge.
Course covers all important issues and presents relevant examples.
The course exceeded my expectations. Hats off!
Unique training covering the most important areas of my work.
Deep and detailed topic analysis.
Really practical and very fruitful training.
Good direct connection between course material and real problems.
A clear picture of GSM switching and signalling.
Regardless of technology I received theoretical and practical answers.
This course will be very useful in my daily work.
Experienced trainer. Real cases with references to recommendations.
Everyone gets individual attention from the trainer.
Experienced trainer. Excellent descriptions.
I am very impressed with the trainer's knowledge and experience.
Perfect course.
Very well organized training programmes.
Highly professional trainer with lots of practical experience. Friendly and open.
Very clear explanations.
Excellent, knowledgeable trainer, open to communication.
Good logical structure of the course and explanation.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
I feel like the trainer is the best professor and mentor one can have.
Good class notes and great examples.
Very effective training methods.
More than excellent course!
Many different people from different operators can share their problems and ideas.
Trainer was able to answer practical questions.
The training exceeded my expectations.
Excellent knowledge from the trainer.
Training provides useful methods to analyze real protocols.
Seminar entirely for Telecommunication operators. A lot of issues covered.
A lot of useful materials and knowledge.
Amazing, more than excellent, audience-oriented trainer.
The training is completely excellent.
Professional, high-quality trainer.
Great teacher with deep knowledge and experience.
A good approach to a complex problem.
The whole course was very valuable.
Excellent exercises!
Trainer adapted to the expectations of the audience.
Excellent course and instructor.
Trainer understands local market experience.
I can proudly recommend these courses for others as well.
I received a lot of useful information which I use in my work every day.
The course covers all the impacted areas.