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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Seminar entirely for Telecommunication operators. A lot of issues covered.
A good approach to a complex problem.
Everyone gets individual attention from the trainer.
Many different people from different operators can share their problems and ideas.
I feel like the trainer is the best professor and mentor one can have.
The whole course was very valuable.
Trainer adapted to the expectations of the audience.
Course covers all important issues and presents relevant examples.
Experienced trainer. Real cases with references to recommendations.
Trainer understands local market experience.
Excellent methodology of teaching. Simple and easy to understand training.
Trainer understands local market experience.
Unique training covering the most important areas of my work.
A clear picture of GSM switching and signalling.
Good direct connection between course material and real problems.
Excellent knowledge from the trainer.
Very well organized training programmes.
Excellent, knowledgeable trainer, open to communication.
Trainer was able to answer practical questions.
Perfect course.
Deep and detailed topic analysis.
Highly professional trainer with lots of practical experience. Friendly and open.
Very effective training methods.
Good class notes and great examples.
The training exceeded my expectations.
Excellent course and instructor.
Training was above expectations!
Trainer is open for comments and discussion.
The best training ever.
The training is completely excellent.
I received a lot of useful information which I use in my work every day.
Professional, high-quality trainer.
Amazing, more than excellent, audience-oriented trainer.
Excellent exercises!
I can proudly recommend these courses for others as well.
More than excellent course!
A lot of useful materials and knowledge.
Very clear explanations.
The course exceeded my expectations. Hats off!
The trainer is capable of answering all my questions.
Training provides useful methods to analyze real protocols.
This course will be very useful in my daily work.
Experienced trainer. Excellent descriptions.
The course covers all the impacted areas.
Really practical and very fruitful training.
Regardless of technology I received theoretical and practical answers.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
I am very impressed with the trainer's knowledge and experience.
Trainers have passion to teach & impart knowledge.
Good logical structure of the course and explanation.
Great teacher with deep knowledge and experience.