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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Everyone gets individual attention from the trainer.
The training exceeded my expectations.
Excellent exercises!
Excellent knowledge from the trainer.
The best training ever.
Trainer understands local market experience.
The course covers all the impacted areas.
I can proudly recommend these courses for others as well.
Training was above expectations!
Very clear explanations.
Course covers all important issues and presents relevant examples.
Excellent, knowledgeable trainer, open to communication.
Professional, high-quality trainer.
A clear picture of GSM switching and signalling.
The course exceeded my expectations. Hats off!
Trainer is open for comments and discussion.
Good direct connection between course material and real problems.
The whole course was very valuable.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Very effective training methods.
I received a lot of useful information which I use in my work every day.
Experienced trainer. Real cases with references to recommendations.
Perfect course.
Good class notes and great examples.
Trainer adapted to the expectations of the audience.
Deep and detailed topic analysis.
This course will be very useful in my daily work.
More than excellent course!
Very well organized training programmes.
Experienced trainer. Excellent descriptions.
I am very impressed with the trainer's knowledge and experience.
Many different people from different operators can share their problems and ideas.
Trainer was able to answer practical questions.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
A lot of useful materials and knowledge.
Trainers have passion to teach & impart knowledge.
The training is completely excellent.
I feel like the trainer is the best professor and mentor one can have.
Regardless of technology I received theoretical and practical answers.
Unique training covering the most important areas of my work.
Trainer understands local market experience.
Great teacher with deep knowledge and experience.
Good logical structure of the course and explanation.
Training provides useful methods to analyze real protocols.
Really practical and very fruitful training.
Amazing, more than excellent, audience-oriented trainer.
A good approach to a complex problem.
Excellent methodology of teaching. Simple and easy to understand training.
The trainer is capable of answering all my questions.
Highly professional trainer with lots of practical experience. Friendly and open.
Excellent course and instructor.