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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
I can proudly recommend these courses for others as well.
Many different people from different operators can share their problems and ideas.
The best training ever.
Good class notes and great examples.
A good approach to a complex problem.
Very clear explanations.
Good direct connection between course material and real problems.
Unique training covering the most important areas of my work.
The course exceeded my expectations. Hats off!
Course covers all important issues and presents relevant examples.
Training was above expectations!
More than excellent course!
Trainer understands local market experience.
Very effective training methods.
Trainers have passion to teach & impart knowledge.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Deep and detailed topic analysis.
The training is completely excellent.
Experienced trainer. Excellent descriptions.
Excellent exercises!
Really practical and very fruitful training.
Great teacher with deep knowledge and experience.
This course will be very useful in my daily work.
A lot of useful materials and knowledge.
Trainer adapted to the expectations of the audience.
The training exceeded my expectations.
Perfect course.
The whole course was very valuable.
Training provides useful methods to analyze real protocols.
I received a lot of useful information which I use in my work every day.
The course covers all the impacted areas.
Trainer was able to answer practical questions.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
I feel like the trainer is the best professor and mentor one can have.
The trainer is capable of answering all my questions.
Excellent course and instructor.
Good logical structure of the course and explanation.
Excellent methodology of teaching. Simple and easy to understand training.
Very well organized training programmes.
Excellent, knowledgeable trainer, open to communication.
Everyone gets individual attention from the trainer.
Trainer understands local market experience.
Experienced trainer. Real cases with references to recommendations.
Excellent knowledge from the trainer.
Regardless of technology I received theoretical and practical answers.
Trainer is open for comments and discussion.
Professional, high-quality trainer.
Amazing, more than excellent, audience-oriented trainer.
A clear picture of GSM switching and signalling.
Highly professional trainer with lots of practical experience. Friendly and open.
I am very impressed with the trainer's knowledge and experience.