|
Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
A good approach to a complex problem.
The course exceeded my expectations. Hats off!
Trainer was able to answer practical questions.
Trainers have passion to teach & impart knowledge.
Good class notes and great examples.
Seminar entirely for Telecommunication operators. A lot of issues covered.
I am very impressed with the trainer's knowledge and experience.
The course covers all the impacted areas.
Perfect course.
Trainer understands local market experience.
Excellent methodology of teaching. Simple and easy to understand training.
Great teacher with deep knowledge and experience.
Really practical and very fruitful training.
Highly professional trainer with lots of practical experience. Friendly and open.
Professional, high-quality trainer.
Excellent knowledge from the trainer.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The trainer is capable of answering all my questions.
More than excellent course!
The whole course was very valuable.
Good logical structure of the course and explanation.
Everyone gets individual attention from the trainer.
A lot of useful materials and knowledge.
Excellent exercises!
Trainer understands local market experience.
Course covers all important issues and presents relevant examples.
The best training ever.
Training provides useful methods to analyze real protocols.
Experienced trainer. Real cases with references to recommendations.
Trainer is open for comments and discussion.
I feel like the trainer is the best professor and mentor one can have.
Experienced trainer. Excellent descriptions.
Amazing, more than excellent, audience-oriented trainer.
The training is completely excellent.
Excellent course and instructor.
Deep and detailed topic analysis.
I can proudly recommend these courses for others as well.
Many different people from different operators can share their problems and ideas.
Unique training covering the most important areas of my work.
I received a lot of useful information which I use in my work every day.
Very well organized training programmes.
This course will be very useful in my daily work.
Trainer adapted to the expectations of the audience.
Very clear explanations.
Regardless of technology I received theoretical and practical answers.
Excellent, knowledgeable trainer, open to communication.
The training exceeded my expectations.
A clear picture of GSM switching and signalling.
Very effective training methods.
Training was above expectations!
Good direct connection between course material and real problems.