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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Training provides useful methods to analyze real protocols.
The trainer is capable of answering all my questions.
The training exceeded my expectations.
Excellent knowledge from the trainer.
The best training ever.
Good logical structure of the course and explanation.
I can proudly recommend these courses for others as well.
Professional, high-quality trainer.
The whole course was very valuable.
Amazing, more than excellent, audience-oriented trainer.
Very clear explanations.
Very well organized training programmes.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer adapted to the expectations of the audience.
Excellent, knowledgeable trainer, open to communication.
Good class notes and great examples.
A good approach to a complex problem.
I am very impressed with the trainer's knowledge and experience.
Course covers all important issues and presents relevant examples.
Deep and detailed topic analysis.
The course covers all the impacted areas.
Great teacher with deep knowledge and experience.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Perfect course.
A lot of useful materials and knowledge.
Very effective training methods.
More than excellent course!
Everyone gets individual attention from the trainer.
Trainers have passion to teach & impart knowledge.
Trainer is open for comments and discussion.
Training was above expectations!
Regardless of technology I received theoretical and practical answers.
Experienced trainer. Excellent descriptions.
Really practical and very fruitful training.
The training is completely excellent.
The course exceeded my expectations. Hats off!
Good direct connection between course material and real problems.
A clear picture of GSM switching and signalling.
Experienced trainer. Real cases with references to recommendations.
Trainer understands local market experience.
Trainer was able to answer practical questions.
Excellent exercises!
Many different people from different operators can share their problems and ideas.
Unique training covering the most important areas of my work.
Trainer understands local market experience.
I received a lot of useful information which I use in my work every day.
This course will be very useful in my daily work.
Excellent methodology of teaching. Simple and easy to understand training.
I feel like the trainer is the best professor and mentor one can have.
Excellent course and instructor.