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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Regardless of technology I received theoretical and practical answers.
Trainer was able to answer practical questions.
Many different people from different operators can share their problems and ideas.
Unique training covering the most important areas of my work.
Training was above expectations!
Everyone gets individual attention from the trainer.
Really practical and very fruitful training.
The whole course was very valuable.
Excellent, knowledgeable trainer, open to communication.
Trainer is open for comments and discussion.
The course exceeded my expectations. Hats off!
Seminar entirely for Telecommunication operators. A lot of issues covered.
Excellent exercises!
Trainer adapted to the expectations of the audience.
The training is completely excellent.
A lot of useful materials and knowledge.
Excellent course and instructor.
Professional, high-quality trainer.
Perfect course.
The training exceeded my expectations.
I feel like the trainer is the best professor and mentor one can have.
Course covers all important issues and presents relevant examples.
Trainer understands local market experience.
Deep and detailed topic analysis.
Trainers have passion to teach & impart knowledge.
Experienced trainer. Excellent descriptions.
Highly professional trainer with lots of practical experience. Friendly and open.
A good approach to a complex problem.
The trainer is capable of answering all my questions.
I received a lot of useful information which I use in my work every day.
Training provides useful methods to analyze real protocols.
Excellent knowledge from the trainer.
A clear picture of GSM switching and signalling.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
More than excellent course!
Experienced trainer. Real cases with references to recommendations.
Amazing, more than excellent, audience-oriented trainer.
Good class notes and great examples.
Trainer understands local market experience.
Great teacher with deep knowledge and experience.
I can proudly recommend these courses for others as well.
Very well organized training programmes.
This course will be very useful in my daily work.
Very effective training methods.
The course covers all the impacted areas.
Good direct connection between course material and real problems.
Good logical structure of the course and explanation.
Excellent methodology of teaching. Simple and easy to understand training.
Very clear explanations.
I am very impressed with the trainer's knowledge and experience.
The best training ever.