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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Perfect course.
The trainer is capable of answering all my questions.
Regardless of technology I received theoretical and practical answers.
The training exceeded my expectations.
I feel like the trainer is the best professor and mentor one can have.
The course covers all the impacted areas.
Experienced trainer. Excellent descriptions.
Very well organized training programmes.
Good logical structure of the course and explanation.
I received a lot of useful information which I use in my work every day.
Excellent, knowledgeable trainer, open to communication.
Very clear explanations.
Excellent course and instructor.
I can proudly recommend these courses for others as well.
Trainers have passion to teach & impart knowledge.
Everyone gets individual attention from the trainer.
Excellent methodology of teaching. Simple and easy to understand training.
Deep and detailed topic analysis.
The course exceeded my expectations. Hats off!
Good class notes and great examples.
Many different people from different operators can share their problems and ideas.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer understands local market experience.
A good approach to a complex problem.
Trainer was able to answer practical questions.
Course covers all important issues and presents relevant examples.
The whole course was very valuable.
Great teacher with deep knowledge and experience.
Amazing, more than excellent, audience-oriented trainer.
I am very impressed with the trainer's knowledge and experience.
Excellent exercises!
Trainer understands local market experience.
This course will be very useful in my daily work.
Excellent knowledge from the trainer.
Highly professional trainer with lots of practical experience. Friendly and open.
The training is completely excellent.
Good direct connection between course material and real problems.
Professional, high-quality trainer.
Unique training covering the most important areas of my work.
Very effective training methods.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
A clear picture of GSM switching and signalling.
Experienced trainer. Real cases with references to recommendations.
Trainer is open for comments and discussion.
A lot of useful materials and knowledge.
Trainer adapted to the expectations of the audience.
More than excellent course!
Training provides useful methods to analyze real protocols.
Really practical and very fruitful training.
The best training ever.
Training was above expectations!