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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Trainer is open for comments and discussion.
Very well organized training programmes.
Trainers have passion to teach & impart knowledge.
Excellent exercises!
Very clear explanations.
Very effective training methods.
I am very impressed with the trainer's knowledge and experience.
A lot of useful materials and knowledge.
This course will be very useful in my daily work.
Great teacher with deep knowledge and experience.
Course covers all important issues and presents relevant examples.
Regardless of technology I received theoretical and practical answers.
I received a lot of useful information which I use in my work every day.
Experienced trainer. Real cases with references to recommendations.
I can proudly recommend these courses for others as well.
Trainer understands local market experience.
A good approach to a complex problem.
Really practical and very fruitful training.
Trainer adapted to the expectations of the audience.
A clear picture of GSM switching and signalling.
Excellent methodology of teaching. Simple and easy to understand training.
The course covers all the impacted areas.
Everyone gets individual attention from the trainer.
Excellent, knowledgeable trainer, open to communication.
Seminar entirely for Telecommunication operators. A lot of issues covered.
I feel like the trainer is the best professor and mentor one can have.
Excellent course and instructor.
The best training ever.
Highly professional trainer with lots of practical experience. Friendly and open.
The course exceeded my expectations. Hats off!
Training provides useful methods to analyze real protocols.
Good logical structure of the course and explanation.
Deep and detailed topic analysis.
Professional, high-quality trainer.
Experienced trainer. Excellent descriptions.
Trainer was able to answer practical questions.
Many different people from different operators can share their problems and ideas.
The training is completely excellent.
Perfect course.
Training was above expectations!
Good direct connection between course material and real problems.
Trainer understands local market experience.
Excellent knowledge from the trainer.
Good class notes and great examples.
Amazing, more than excellent, audience-oriented trainer.
The whole course was very valuable.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Unique training covering the most important areas of my work.
The trainer is capable of answering all my questions.
The training exceeded my expectations.
More than excellent course!