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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
I am very impressed with the trainer's knowledge and experience.
Trainer understands local market experience.
Course covers all important issues and presents relevant examples.
Deep and detailed topic analysis.
Excellent, knowledgeable trainer, open to communication.
Professional, high-quality trainer.
Trainer was able to answer practical questions.
Regardless of technology I received theoretical and practical answers.
The course covers all the impacted areas.
Excellent exercises!
I can proudly recommend these courses for others as well.
Highly professional trainer with lots of practical experience. Friendly and open.
I feel like the trainer is the best professor and mentor one can have.
Good class notes and great examples.
Very clear explanations.
Great teacher with deep knowledge and experience.
Many different people from different operators can share their problems and ideas.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Training provides useful methods to analyze real protocols.
This course will be very useful in my daily work.
A good approach to a complex problem.
I received a lot of useful information which I use in my work every day.
Trainer is open for comments and discussion.
A lot of useful materials and knowledge.
Excellent course and instructor.
Unique training covering the most important areas of my work.
Trainer adapted to the expectations of the audience.
Excellent methodology of teaching. Simple and easy to understand training.
Very effective training methods.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Really practical and very fruitful training.
The training exceeded my expectations.
Excellent knowledge from the trainer.
The course exceeded my expectations. Hats off!
More than excellent course!
Good direct connection between course material and real problems.
Training was above expectations!
Very well organized training programmes.
Trainer understands local market experience.
Good logical structure of the course and explanation.
Perfect course.
The training is completely excellent.
Experienced trainer. Real cases with references to recommendations.
The whole course was very valuable.
The trainer is capable of answering all my questions.
Experienced trainer. Excellent descriptions.
Trainers have passion to teach & impart knowledge.
The best training ever.
Amazing, more than excellent, audience-oriented trainer.
Everyone gets individual attention from the trainer.
A clear picture of GSM switching and signalling.