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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Really practical and very fruitful training.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
I am very impressed with the trainer's knowledge and experience.
Amazing, more than excellent, audience-oriented trainer.
Everyone gets individual attention from the trainer.
Excellent knowledge from the trainer.
The course exceeded my expectations. Hats off!
Experienced trainer. Excellent descriptions.
Good logical structure of the course and explanation.
Perfect course.
Excellent exercises!
Good direct connection between course material and real problems.
Course covers all important issues and presents relevant examples.
Deep and detailed topic analysis.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The whole course was very valuable.
Many different people from different operators can share their problems and ideas.
Very clear explanations.
The trainer is capable of answering all my questions.
The course covers all the impacted areas.
Highly professional trainer with lots of practical experience. Friendly and open.
Training was above expectations!
I feel like the trainer is the best professor and mentor one can have.
A lot of useful materials and knowledge.
Excellent, knowledgeable trainer, open to communication.
Very effective training methods.
The training is completely excellent.
Trainer adapted to the expectations of the audience.
Excellent methodology of teaching. Simple and easy to understand training.
Great teacher with deep knowledge and experience.
Very well organized training programmes.
Excellent course and instructor.
Trainer was able to answer practical questions.
The training exceeded my expectations.
Unique training covering the most important areas of my work.
The best training ever.
Trainer is open for comments and discussion.
Trainer understands local market experience.
Training provides useful methods to analyze real protocols.
A good approach to a complex problem.
This course will be very useful in my daily work.
I can proudly recommend these courses for others as well.
Regardless of technology I received theoretical and practical answers.
Professional, high-quality trainer.
A clear picture of GSM switching and signalling.
Trainers have passion to teach & impart knowledge.
Experienced trainer. Real cases with references to recommendations.
Good class notes and great examples.
I received a lot of useful information which I use in my work every day.
More than excellent course!
Trainer understands local market experience.