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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Excellent exercises!
Trainer understands local market experience.
I am very impressed with the trainer's knowledge and experience.
Trainer is open for comments and discussion.
Deep and detailed topic analysis.
Experienced trainer. Real cases with references to recommendations.
Course covers all important issues and presents relevant examples.
I can proudly recommend these courses for others as well.
Great teacher with deep knowledge and experience.
The course covers all the impacted areas.
The trainer is capable of answering all my questions.
Professional, high-quality trainer.
Training was above expectations!
Good class notes and great examples.
This course will be very useful in my daily work.
The training exceeded my expectations.
Seminar entirely for Telecommunication operators. A lot of issues covered.
A good approach to a complex problem.
Trainer understands local market experience.
The course exceeded my expectations. Hats off!
Trainers have passion to teach & impart knowledge.
Trainer was able to answer practical questions.
Training provides useful methods to analyze real protocols.
Perfect course.
A lot of useful materials and knowledge.
Excellent knowledge from the trainer.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Experienced trainer. Excellent descriptions.
Many different people from different operators can share their problems and ideas.
Amazing, more than excellent, audience-oriented trainer.
Regardless of technology I received theoretical and practical answers.
Excellent course and instructor.
Excellent methodology of teaching. Simple and easy to understand training.
Very effective training methods.
The training is completely excellent.
The best training ever.
Unique training covering the most important areas of my work.
Good direct connection between course material and real problems.
More than excellent course!
Very well organized training programmes.
Good logical structure of the course and explanation.
I feel like the trainer is the best professor and mentor one can have.
Very clear explanations.
Trainer adapted to the expectations of the audience.
Everyone gets individual attention from the trainer.
Highly professional trainer with lots of practical experience. Friendly and open.
I received a lot of useful information which I use in my work every day.
Excellent, knowledgeable trainer, open to communication.
A clear picture of GSM switching and signalling.
Really practical and very fruitful training.
The whole course was very valuable.