|
Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
The trainer is capable of answering all my questions.
Trainer was able to answer practical questions.
Trainer adapted to the expectations of the audience.
A good approach to a complex problem.
Training was above expectations!
Very effective training methods.
Regardless of technology I received theoretical and practical answers.
I am very impressed with the trainer's knowledge and experience.
A clear picture of GSM switching and signalling.
Very clear explanations.
Trainer is open for comments and discussion.
Deep and detailed topic analysis.
A lot of useful materials and knowledge.
Experienced trainer. Excellent descriptions.
Good class notes and great examples.
Excellent methodology of teaching. Simple and easy to understand training.
Unique training covering the most important areas of my work.
Trainer understands local market experience.
Excellent exercises!
This course will be very useful in my daily work.
Excellent, knowledgeable trainer, open to communication.
Trainer understands local market experience.
Everyone gets individual attention from the trainer.
Course covers all important issues and presents relevant examples.
The whole course was very valuable.
Amazing, more than excellent, audience-oriented trainer.
The training is completely excellent.
Great teacher with deep knowledge and experience.
Really practical and very fruitful training.
I feel like the trainer is the best professor and mentor one can have.
Good direct connection between course material and real problems.
Training provides useful methods to analyze real protocols.
Good logical structure of the course and explanation.
More than excellent course!
I can proudly recommend these courses for others as well.
Very well organized training programmes.
Highly professional trainer with lots of practical experience. Friendly and open.
I received a lot of useful information which I use in my work every day.
Professional, high-quality trainer.
Perfect course.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The course exceeded my expectations. Hats off!
Experienced trainer. Real cases with references to recommendations.
Excellent course and instructor.
The course covers all the impacted areas.
Many different people from different operators can share their problems and ideas.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The best training ever.
Excellent knowledge from the trainer.
Trainers have passion to teach & impart knowledge.
The training exceeded my expectations.