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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
A lot of useful materials and knowledge.
Trainer understands local market experience.
Excellent exercises!
Regardless of technology I received theoretical and practical answers.
More than excellent course!
Trainer is open for comments and discussion.
Experienced trainer. Excellent descriptions.
The course exceeded my expectations. Hats off!
This course will be very useful in my daily work.
The whole course was very valuable.
I feel like the trainer is the best professor and mentor one can have.
Good logical structure of the course and explanation.
Trainer understands local market experience.
The best training ever.
The course covers all the impacted areas.
Excellent, knowledgeable trainer, open to communication.
The training exceeded my expectations.
Very well organized training programmes.
Experienced trainer. Real cases with references to recommendations.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer was able to answer practical questions.
Very clear explanations.
Professional, high-quality trainer.
Very effective training methods.
Really practical and very fruitful training.
A clear picture of GSM switching and signalling.
Amazing, more than excellent, audience-oriented trainer.
Training provides useful methods to analyze real protocols.
Good direct connection between course material and real problems.
Deep and detailed topic analysis.
Trainers have passion to teach & impart knowledge.
Excellent knowledge from the trainer.
The training is completely excellent.
I can proudly recommend these courses for others as well.
Excellent course and instructor.
Many different people from different operators can share their problems and ideas.
Unique training covering the most important areas of my work.
A good approach to a complex problem.
Excellent methodology of teaching. Simple and easy to understand training.
Trainer adapted to the expectations of the audience.
Perfect course.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Good class notes and great examples.
Training was above expectations!
Great teacher with deep knowledge and experience.
I am very impressed with the trainer's knowledge and experience.
Course covers all important issues and presents relevant examples.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The trainer is capable of answering all my questions.
I received a lot of useful information which I use in my work every day.
Everyone gets individual attention from the trainer.