Telco technical

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eTOM as Business Process Framework

managers and analysts
available worldwide
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Who Should Attend?

This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.


Course Content

  1. Business Process Improvement Framework.
  2. What is enhanced Telecom Operations Map (eTOM), and why was it invented?
    • What is Telemanagement Forum (TMF)? What is Frameworx?
    • Why should you develop Process Model?
    • Telco challenges and reasons for using eTOM.
    • What is eTOM?
    • Why should you use eTOM?
    • How to use eTOM? – business examples.
  3. Understanding eTOM.
    • Business Modelling principles applied to eTOM.
    • eTOM Layers (groupings).
    • eTOM Levels - understanding process structure.
    • Process Blocks.
    • Available eTOM Artifacts.
  4. eTOM case studies – applying eTOM artifacts in business.
    • Product introduction process.
  5. The Basics of Business Process Model and Business Process Model Notation.
  6. eTOM Case Studies – applying eTOM artifacts in business.
    • Sales process (before order).
    • Order-related examples.
    • Campaigns – standardising with eTOM.
    • Network Assets Management.
    • Mapping real processes with eTOM - overview.
    • eTOM compliance meaning – examples.
    • Alternatively, some other processes can be discussed if basic company-specific material is provided for the instructor prior to the course, or if participants are prepared to complete the exercises as a group.
  7. Using eTOM in Business Process Improvement – framework application.
  8. Beyond eTOM - other Frameworx resources.
    • Where does eTOM fall short?
    • How can eTOM be enhanced?
    • TAM (Telecommunication Application Map) as IT reference architecture – IT perspective and use of eTOM for system implementation.
    • TAM in Enterprise Architecture Process.
    • SID (Shared Information Data Model).
    • SID application challenges.
  9. Discussion: How to apply eTOM in your company.
  10. Course Summary and lessons learned.
  11. What are the next steps? Resources.

Course Objectives

This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.


Prerequisites

None, but the course assumes overall familiarity with Telco business.


Training Structure

Three-day session.


Methodology

Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

Unique training covering the most important areas of my work.

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The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Course covers all important issues and presents relevant examples.

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Training was above expectations!

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More than excellent course!

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Trainer understands local market experience.

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Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

Seminar entirely for Telecommunication operators. A lot of issues covered.

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Deep and detailed topic analysis.

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The training is completely excellent.

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Experienced trainer. Excellent descriptions.

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Excellent exercises!

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Really practical and very fruitful training.

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Great teacher with deep knowledge and experience.

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A lot of useful materials and knowledge.

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Trainer adapted to the expectations of the audience.

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The whole course was very valuable.

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Training provides useful methods to analyze real protocols.

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I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

The course covers all the impacted areas.

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Trainer was able to answer practical questions.

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Overwhelming knowledge and expertise. Interactive and enjoyable learning.

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Excellent course and instructor.

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Excellent methodology of teaching. Simple and easy to understand training.

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Very well organized training programmes.

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Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

Trainer is open for comments and discussion.

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Professional, high-quality trainer.

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Amazing, more than excellent, audience-oriented trainer.

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Ms. Anette Chale, mCel Mozambique

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

I am very impressed with the trainer's knowledge and experience.