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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Unique training covering the most important areas of my work.
A clear picture of GSM switching and signalling.
I received a lot of useful information which I use in my work every day.
Very well organized training programmes.
The course exceeded my expectations. Hats off!
Great teacher with deep knowledge and experience.
Trainer was able to answer practical questions.
Excellent course and instructor.
More than excellent course!
Very clear explanations.
Professional, high-quality trainer.
The training is completely excellent.
A lot of useful materials and knowledge.
Excellent methodology of teaching. Simple and easy to understand training.
The trainer is capable of answering all my questions.
Excellent, knowledgeable trainer, open to communication.
Amazing, more than excellent, audience-oriented trainer.
Trainers have passion to teach & impart knowledge.
Training was above expectations!
Trainer understands local market experience.
The training exceeded my expectations.
Trainer adapted to the expectations of the audience.
The best training ever.
Really practical and very fruitful training.
Trainer understands local market experience.
Excellent knowledge from the trainer.
Experienced trainer. Excellent descriptions.
Good logical structure of the course and explanation.
The course covers all the impacted areas.
Deep and detailed topic analysis.
Highly professional trainer with lots of practical experience. Friendly and open.
I am very impressed with the trainer's knowledge and experience.
The whole course was very valuable.
Perfect course.
I can proudly recommend these courses for others as well.
Seminar entirely for Telecommunication operators. A lot of issues covered.
I feel like the trainer is the best professor and mentor one can have.
Very effective training methods.
A good approach to a complex problem.
Training provides useful methods to analyze real protocols.
Regardless of technology I received theoretical and practical answers.
Everyone gets individual attention from the trainer.
Trainer is open for comments and discussion.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Experienced trainer. Real cases with references to recommendations.
Good class notes and great examples.
Good direct connection between course material and real problems.
This course will be very useful in my daily work.
Course covers all important issues and presents relevant examples.
Excellent exercises!
Many different people from different operators can share their problems and ideas.