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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Trainer adapted to the expectations of the audience.
Very effective training methods.
Very clear explanations.
Experienced trainer. Excellent descriptions.
Deep and detailed topic analysis.
Trainers have passion to teach & impart knowledge.
The whole course was very valuable.
The trainer is capable of answering all my questions.
This course will be very useful in my daily work.
The training is completely excellent.
Trainer was able to answer practical questions.
Trainer understands local market experience.
Excellent knowledge from the trainer.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Training provides useful methods to analyze real protocols.
The training exceeded my expectations.
Good direct connection between course material and real problems.
Amazing, more than excellent, audience-oriented trainer.
Excellent course and instructor.
I am very impressed with the trainer's knowledge and experience.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainer is open for comments and discussion.
A good approach to a complex problem.
Very well organized training programmes.
Unique training covering the most important areas of my work.
I received a lot of useful information which I use in my work every day.
I feel like the trainer is the best professor and mentor one can have.
The course exceeded my expectations. Hats off!
Training was above expectations!
Good logical structure of the course and explanation.
Many different people from different operators can share their problems and ideas.
The course covers all the impacted areas.
Experienced trainer. Real cases with references to recommendations.
Excellent exercises!
The best training ever.
Professional, high-quality trainer.
Perfect course.
A lot of useful materials and knowledge.
Really practical and very fruitful training.
Great teacher with deep knowledge and experience.
More than excellent course!
Excellent, knowledgeable trainer, open to communication.
I can proudly recommend these courses for others as well.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Good class notes and great examples.
Course covers all important issues and presents relevant examples.
Regardless of technology I received theoretical and practical answers.
Excellent methodology of teaching. Simple and easy to understand training.
Trainer understands local market experience.
A clear picture of GSM switching and signalling.
Everyone gets individual attention from the trainer.