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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Experienced trainer. Real cases with references to recommendations.
The trainer is capable of answering all my questions.
A clear picture of GSM switching and signalling.
Trainers have passion to teach & impart knowledge.
Good direct connection between course material and real problems.
Excellent methodology of teaching. Simple and easy to understand training.
I received a lot of useful information which I use in my work every day.
A lot of useful materials and knowledge.
Really practical and very fruitful training.
Trainer understands local market experience.
Experienced trainer. Excellent descriptions.
Excellent exercises!
I am very impressed with the trainer's knowledge and experience.
The training is completely excellent.
The whole course was very valuable.
This course will be very useful in my daily work.
Unique training covering the most important areas of my work.
Many different people from different operators can share their problems and ideas.
Very clear explanations.
I can proudly recommend these courses for others as well.
Very effective training methods.
The training exceeded my expectations.
Great teacher with deep knowledge and experience.
Training provides useful methods to analyze real protocols.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Regardless of technology I received theoretical and practical answers.
Good class notes and great examples.
The course covers all the impacted areas.
Very well organized training programmes.
Training was above expectations!
More than excellent course!
Trainer was able to answer practical questions.
Course covers all important issues and presents relevant examples.
Trainer is open for comments and discussion.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Good logical structure of the course and explanation.
Excellent, knowledgeable trainer, open to communication.
I feel like the trainer is the best professor and mentor one can have.
Everyone gets individual attention from the trainer.
Excellent knowledge from the trainer.
Deep and detailed topic analysis.
Perfect course.
The course exceeded my expectations. Hats off!
The best training ever.
Highly professional trainer with lots of practical experience. Friendly and open.
Professional, high-quality trainer.
Trainer understands local market experience.
Excellent course and instructor.
A good approach to a complex problem.
Trainer adapted to the expectations of the audience.
Amazing, more than excellent, audience-oriented trainer.