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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Regardless of technology I received theoretical and practical answers.
I feel like the trainer is the best professor and mentor one can have.
I received a lot of useful information which I use in my work every day.
Professional, high-quality trainer.
Excellent exercises!
Training was above expectations!
Perfect course.
Excellent methodology of teaching. Simple and easy to understand training.
Good direct connection between course material and real problems.
The training exceeded my expectations.
I am very impressed with the trainer's knowledge and experience.
Excellent course and instructor.
Trainer understands local market experience.
Trainer is open for comments and discussion.
Highly professional trainer with lots of practical experience. Friendly and open.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Training provides useful methods to analyze real protocols.
Trainers have passion to teach & impart knowledge.
Very well organized training programmes.
Deep and detailed topic analysis.
The trainer is capable of answering all my questions.
Very clear explanations.
Amazing, more than excellent, audience-oriented trainer.
Unique training covering the most important areas of my work.
Experienced trainer. Real cases with references to recommendations.
The training is completely excellent.
A good approach to a complex problem.
The best training ever.
The course exceeded my expectations. Hats off!
The whole course was very valuable.
Excellent, knowledgeable trainer, open to communication.
Many different people from different operators can share their problems and ideas.
Great teacher with deep knowledge and experience.
Experienced trainer. Excellent descriptions.
More than excellent course!
A lot of useful materials and knowledge.
A clear picture of GSM switching and signalling.
Trainer was able to answer practical questions.
Course covers all important issues and presents relevant examples.
Good logical structure of the course and explanation.
Trainer adapted to the expectations of the audience.
I can proudly recommend these courses for others as well.
The course covers all the impacted areas.
Everyone gets individual attention from the trainer.
This course will be very useful in my daily work.
Really practical and very fruitful training.
Excellent knowledge from the trainer.
Trainer understands local market experience.
Very effective training methods.
Good class notes and great examples.