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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
The course covers all the impacted areas.
Trainer adapted to the expectations of the audience.
Trainer understands local market experience.
The trainer is capable of answering all my questions.
Excellent knowledge from the trainer.
Training was above expectations!
Excellent, knowledgeable trainer, open to communication.
Trainer is open for comments and discussion.
Trainer understands local market experience.
Many different people from different operators can share their problems and ideas.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Unique training covering the most important areas of my work.
The best training ever.
Highly professional trainer with lots of practical experience. Friendly and open.
Regardless of technology I received theoretical and practical answers.
The whole course was very valuable.
Experienced trainer. Excellent descriptions.
Good class notes and great examples.
More than excellent course!
Course covers all important issues and presents relevant examples.
The course exceeded my expectations. Hats off!
Great teacher with deep knowledge and experience.
Amazing, more than excellent, audience-oriented trainer.
The training exceeded my expectations.
A clear picture of GSM switching and signalling.
I am very impressed with the trainer's knowledge and experience.
This course will be very useful in my daily work.
Perfect course.
Trainer was able to answer practical questions.
Trainers have passion to teach & impart knowledge.
Deep and detailed topic analysis.
The training is completely excellent.
Training provides useful methods to analyze real protocols.
Good logical structure of the course and explanation.
Very clear explanations.
Excellent course and instructor.
I received a lot of useful information which I use in my work every day.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Excellent methodology of teaching. Simple and easy to understand training.
I feel like the trainer is the best professor and mentor one can have.
A lot of useful materials and knowledge.
Excellent exercises!
Good direct connection between course material and real problems.
Professional, high-quality trainer.
Experienced trainer. Real cases with references to recommendations.
Really practical and very fruitful training.
Everyone gets individual attention from the trainer.
Very well organized training programmes.
A good approach to a complex problem.
Very effective training methods.
I can proudly recommend these courses for others as well.