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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Highly professional trainer with lots of practical experience. Friendly and open.
Really practical and very fruitful training.
Course covers all important issues and presents relevant examples.
I am very impressed with the trainer's knowledge and experience.
Excellent course and instructor.
Trainer understands local market experience.
More than excellent course!
Excellent methodology of teaching. Simple and easy to understand training.
Experienced trainer. Excellent descriptions.
Training provides useful methods to analyze real protocols.
The course exceeded my expectations. Hats off!
Good logical structure of the course and explanation.
Experienced trainer. Real cases with references to recommendations.
This course will be very useful in my daily work.
Very effective training methods.
Amazing, more than excellent, audience-oriented trainer.
The training exceeded my expectations.
Great teacher with deep knowledge and experience.
Trainers have passion to teach & impart knowledge.
I received a lot of useful information which I use in my work every day.
Excellent, knowledgeable trainer, open to communication.
Trainer adapted to the expectations of the audience.
Trainer understands local market experience.
Unique training covering the most important areas of my work.
Good direct connection between course material and real problems.
Excellent exercises!
I can proudly recommend these courses for others as well.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer is open for comments and discussion.
Very well organized training programmes.
Very clear explanations.
Training was above expectations!
Deep and detailed topic analysis.
The training is completely excellent.
Perfect course.
Many different people from different operators can share their problems and ideas.
The best training ever.
Regardless of technology I received theoretical and practical answers.
The trainer is capable of answering all my questions.
Professional, high-quality trainer.
A clear picture of GSM switching and signalling.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The course covers all the impacted areas.
I feel like the trainer is the best professor and mentor one can have.
Everyone gets individual attention from the trainer.
A good approach to a complex problem.
Excellent knowledge from the trainer.
Trainer was able to answer practical questions.
Good class notes and great examples.
The whole course was very valuable.
A lot of useful materials and knowledge.