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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Experienced trainer. Real cases with references to recommendations.
Trainer was able to answer practical questions.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The trainer is capable of answering all my questions.
I am very impressed with the trainer's knowledge and experience.
Excellent methodology of teaching. Simple and easy to understand training.
Very effective training methods.
The training exceeded my expectations.
Trainer understands local market experience.
Excellent exercises!
Very well organized training programmes.
Trainer adapted to the expectations of the audience.
A clear picture of GSM switching and signalling.
I feel like the trainer is the best professor and mentor one can have.
The whole course was very valuable.
Really practical and very fruitful training.
Excellent, knowledgeable trainer, open to communication.
Trainer understands local market experience.
Experienced trainer. Excellent descriptions.
Very clear explanations.
Everyone gets individual attention from the trainer.
Unique training covering the most important areas of my work.
The course covers all the impacted areas.
Great teacher with deep knowledge and experience.
Training provides useful methods to analyze real protocols.
The training is completely excellent.
I received a lot of useful information which I use in my work every day.
The best training ever.
The course exceeded my expectations. Hats off!
Good class notes and great examples.
Perfect course.
Highly professional trainer with lots of practical experience. Friendly and open.
A lot of useful materials and knowledge.
I can proudly recommend these courses for others as well.
Training was above expectations!
Excellent course and instructor.
A good approach to a complex problem.
Trainers have passion to teach & impart knowledge.
Professional, high-quality trainer.
Good logical structure of the course and explanation.
Excellent knowledge from the trainer.
Amazing, more than excellent, audience-oriented trainer.
Regardless of technology I received theoretical and practical answers.
Good direct connection between course material and real problems.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Many different people from different operators can share their problems and ideas.
More than excellent course!
Deep and detailed topic analysis.
This course will be very useful in my daily work.
Course covers all important issues and presents relevant examples.
Trainer is open for comments and discussion.