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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Training was above expectations!
A clear picture of GSM switching and signalling.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Amazing, more than excellent, audience-oriented trainer.
Trainer was able to answer practical questions.
Highly professional trainer with lots of practical experience. Friendly and open.
Unique training covering the most important areas of my work.
Very clear explanations.
I received a lot of useful information which I use in my work every day.
Really practical and very fruitful training.
Training provides useful methods to analyze real protocols.
Many different people from different operators can share their problems and ideas.
Professional, high-quality trainer.
The course covers all the impacted areas.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Deep and detailed topic analysis.
Trainer understands local market experience.
Excellent exercises!
I can proudly recommend these courses for others as well.
Good direct connection between course material and real problems.
The best training ever.
The trainer is capable of answering all my questions.
Very well organized training programmes.
The training is completely excellent.
Trainer understands local market experience.
Regardless of technology I received theoretical and practical answers.
Perfect course.
Excellent course and instructor.
I am very impressed with the trainer's knowledge and experience.
I feel like the trainer is the best professor and mentor one can have.
Great teacher with deep knowledge and experience.
Excellent knowledge from the trainer.
Everyone gets individual attention from the trainer.
A lot of useful materials and knowledge.
This course will be very useful in my daily work.
Trainer is open for comments and discussion.
Trainers have passion to teach & impart knowledge.
Good logical structure of the course and explanation.
Excellent, knowledgeable trainer, open to communication.
More than excellent course!
Course covers all important issues and presents relevant examples.
Trainer adapted to the expectations of the audience.
Experienced trainer. Real cases with references to recommendations.
The training exceeded my expectations.
The whole course was very valuable.
Excellent methodology of teaching. Simple and easy to understand training.
Very effective training methods.
Experienced trainer. Excellent descriptions.
Good class notes and great examples.
The course exceeded my expectations. Hats off!
A good approach to a complex problem.