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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
A lot of useful materials and knowledge.
Good logical structure of the course and explanation.
Trainer was able to answer practical questions.
The whole course was very valuable.
Unique training covering the most important areas of my work.
Good class notes and great examples.
Course covers all important issues and presents relevant examples.
This course will be very useful in my daily work.
The best training ever.
The course covers all the impacted areas.
Very clear explanations.
I feel like the trainer is the best professor and mentor one can have.
Excellent knowledge from the trainer.
Trainer understands local market experience.
Professional, high-quality trainer.
Trainers have passion to teach & impart knowledge.
Highly professional trainer with lots of practical experience. Friendly and open.
A clear picture of GSM switching and signalling.
Trainer is open for comments and discussion.
Perfect course.
Experienced trainer. Real cases with references to recommendations.
Good direct connection between course material and real problems.
Experienced trainer. Excellent descriptions.
A good approach to a complex problem.
Very effective training methods.
I can proudly recommend these courses for others as well.
Trainer adapted to the expectations of the audience.
Amazing, more than excellent, audience-oriented trainer.
Really practical and very fruitful training.
Everyone gets individual attention from the trainer.
Deep and detailed topic analysis.
Great teacher with deep knowledge and experience.
Excellent course and instructor.
I am very impressed with the trainer's knowledge and experience.
The training is completely excellent.
Trainer understands local market experience.
More than excellent course!
Many different people from different operators can share their problems and ideas.
Very well organized training programmes.
I received a lot of useful information which I use in my work every day.
Excellent exercises!
Excellent methodology of teaching. Simple and easy to understand training.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Excellent, knowledgeable trainer, open to communication.
Seminar entirely for Telecommunication operators. A lot of issues covered.
The training exceeded my expectations.
Regardless of technology I received theoretical and practical answers.
Training provides useful methods to analyze real protocols.
Training was above expectations!
The course exceeded my expectations. Hats off!
The trainer is capable of answering all my questions.