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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Great teacher with deep knowledge and experience.
The training exceeded my expectations.
Trainer understands local market experience.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Excellent, knowledgeable trainer, open to communication.
Professional, high-quality trainer.
Excellent knowledge from the trainer.
Very well organized training programmes.
Really practical and very fruitful training.
Course covers all important issues and presents relevant examples.
Experienced trainer. Real cases with references to recommendations.
Trainers have passion to teach & impart knowledge.
Everyone gets individual attention from the trainer.
Excellent methodology of teaching. Simple and easy to understand training.
More than excellent course!
Trainer is open for comments and discussion.
Trainer was able to answer practical questions.
A clear picture of GSM switching and signalling.
A good approach to a complex problem.
Very clear explanations.
Regardless of technology I received theoretical and practical answers.
Good logical structure of the course and explanation.
Highly professional trainer with lots of practical experience. Friendly and open.
I received a lot of useful information which I use in my work every day.
Experienced trainer. Excellent descriptions.
I feel like the trainer is the best professor and mentor one can have.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
I can proudly recommend these courses for others as well.
Excellent exercises!
The training is completely excellent.
Many different people from different operators can share their problems and ideas.
Perfect course.
The whole course was very valuable.
The course exceeded my expectations. Hats off!
Trainer adapted to the expectations of the audience.
I am very impressed with the trainer's knowledge and experience.
Good direct connection between course material and real problems.
Training provides useful methods to analyze real protocols.
Excellent course and instructor.
Good class notes and great examples.
The trainer is capable of answering all my questions.
The best training ever.
Training was above expectations!
Deep and detailed topic analysis.
A lot of useful materials and knowledge.
Very effective training methods.
Amazing, more than excellent, audience-oriented trainer.
The course covers all the impacted areas.
Trainer understands local market experience.
Unique training covering the most important areas of my work.
This course will be very useful in my daily work.