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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Everyone gets individual attention from the trainer.
Excellent exercises!
The course covers all the impacted areas.
Unique training covering the most important areas of my work.
Excellent methodology of teaching. Simple and easy to understand training.
Trainer adapted to the expectations of the audience.
The trainer is capable of answering all my questions.
Very well organized training programmes.
Amazing, more than excellent, audience-oriented trainer.
Perfect course.
Excellent, knowledgeable trainer, open to communication.
I am very impressed with the trainer's knowledge and experience.
I can proudly recommend these courses for others as well.
Trainers have passion to teach & impart knowledge.
More than excellent course!
The whole course was very valuable.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The training exceeded my expectations.
This course will be very useful in my daily work.
Trainer understands local market experience.
Trainer is open for comments and discussion.
Course covers all important issues and presents relevant examples.
Good logical structure of the course and explanation.
Many different people from different operators can share their problems and ideas.
Very clear explanations.
Really practical and very fruitful training.
Highly professional trainer with lots of practical experience. Friendly and open.
Experienced trainer. Real cases with references to recommendations.
Training was above expectations!
The best training ever.
Training provides useful methods to analyze real protocols.
I received a lot of useful information which I use in my work every day.
Very effective training methods.
Good class notes and great examples.
I feel like the trainer is the best professor and mentor one can have.
Great teacher with deep knowledge and experience.
A clear picture of GSM switching and signalling.
Excellent course and instructor.
Deep and detailed topic analysis.
A lot of useful materials and knowledge.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Excellent knowledge from the trainer.
The training is completely excellent.
Good direct connection between course material and real problems.
Experienced trainer. Excellent descriptions.
Trainer was able to answer practical questions.
The course exceeded my expectations. Hats off!
Professional, high-quality trainer.
Regardless of technology I received theoretical and practical answers.
A good approach to a complex problem.
Trainer understands local market experience.