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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Experienced trainer. Excellent descriptions.
Excellent methodology of teaching. Simple and easy to understand training.
The best training ever.
Experienced trainer. Real cases with references to recommendations.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Trainer was able to answer practical questions.
This course will be very useful in my daily work.
A clear picture of GSM switching and signalling.
Training provides useful methods to analyze real protocols.
Amazing, more than excellent, audience-oriented trainer.
Excellent, knowledgeable trainer, open to communication.
Very well organized training programmes.
A lot of useful materials and knowledge.
Highly professional trainer with lots of practical experience. Friendly and open.
I feel like the trainer is the best professor and mentor one can have.
Great teacher with deep knowledge and experience.
A good approach to a complex problem.
I can proudly recommend these courses for others as well.
Excellent course and instructor.
Unique training covering the most important areas of my work.
Trainer understands local market experience.
The training is completely excellent.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Deep and detailed topic analysis.
Trainer is open for comments and discussion.
The course covers all the impacted areas.
Trainers have passion to teach & impart knowledge.
Trainer adapted to the expectations of the audience.
The training exceeded my expectations.
I received a lot of useful information which I use in my work every day.
The course exceeded my expectations. Hats off!
Course covers all important issues and presents relevant examples.
Excellent knowledge from the trainer.
Regardless of technology I received theoretical and practical answers.
Everyone gets individual attention from the trainer.
Many different people from different operators can share their problems and ideas.
Very clear explanations.
More than excellent course!
The trainer is capable of answering all my questions.
Good direct connection between course material and real problems.
The whole course was very valuable.
Perfect course.
Professional, high-quality trainer.
Trainer understands local market experience.
I am very impressed with the trainer's knowledge and experience.
Good class notes and great examples.
Excellent exercises!
Training was above expectations!
Good logical structure of the course and explanation.
Really practical and very fruitful training.
Very effective training methods.