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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Good direct connection between course material and real problems.
A clear picture of GSM switching and signalling.
The training is completely excellent.
I can proudly recommend these courses for others as well.
Amazing, more than excellent, audience-oriented trainer.
A good approach to a complex problem.
A lot of useful materials and knowledge.
Excellent exercises!
The training exceeded my expectations.
I am very impressed with the trainer's knowledge and experience.
The trainer is capable of answering all my questions.
Everyone gets individual attention from the trainer.
Professional, high-quality trainer.
Excellent, knowledgeable trainer, open to communication.
The whole course was very valuable.
Regardless of technology I received theoretical and practical answers.
Really practical and very fruitful training.
Very effective training methods.
Trainer is open for comments and discussion.
More than excellent course!
Many different people from different operators can share their problems and ideas.
Trainer understands local market experience.
Training was above expectations!
Good logical structure of the course and explanation.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Trainer adapted to the expectations of the audience.
Experienced trainer. Excellent descriptions.
Trainer was able to answer practical questions.
Unique training covering the most important areas of my work.
Excellent knowledge from the trainer.
This course will be very useful in my daily work.
I received a lot of useful information which I use in my work every day.
The course exceeded my expectations. Hats off!
Very clear explanations.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Training provides useful methods to analyze real protocols.
Excellent methodology of teaching. Simple and easy to understand training.
Experienced trainer. Real cases with references to recommendations.
Perfect course.
The best training ever.
Very well organized training programmes.
Trainers have passion to teach & impart knowledge.
Highly professional trainer with lots of practical experience. Friendly and open.
Excellent course and instructor.
Trainer understands local market experience.
Good class notes and great examples.
Great teacher with deep knowledge and experience.
The course covers all the impacted areas.
Deep and detailed topic analysis.
I feel like the trainer is the best professor and mentor one can have.
Course covers all important issues and presents relevant examples.