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Telco technical & business courses available worldwide |
Who Should Attend?
This training is targeted at business managers and analysts who want to get up to speed with eTOM (enhanced Telecommunication Operations Map) and Business Process Framework from Telemanagement Forum (TMF) and learn how to use it in the real world of telecommunication.
Course Content
Course Objectives
This training combines eTOM theory with practical process studies to demonstrate how it can be used and to drive process improvement. At the end of the course, the participants will understand the building blocks of eTOM, the process management background behind its application, and be able to use eTOM for process mapping and improvement in his/her company. The course also gives an overview of other Frameworx building blocks, especially the application of TAM for IT architecture.
Prerequisites
None, but the course assumes overall familiarity with Telco business.
Training Structure
Three-day session.
Methodology
Instructor-led training, presentation, workshops based on examples prepared by the trainer, discussions of actual problems in the participants' companies.
Excellent, knowledgeable trainer, open to communication.
Trainers have passion to teach & impart knowledge.
I feel like the trainer is the best professor and mentor one can have.
Very effective training methods.
Trainer was able to answer practical questions.
A clear picture of GSM switching and signalling.
I can proudly recommend these courses for others as well.
Course covers all important issues and presents relevant examples.
Trainer is open for comments and discussion.
Trainer understands local market experience.
Many different people from different operators can share their problems and ideas.
Regardless of technology I received theoretical and practical answers.
Professional, high-quality trainer.
The training is completely excellent.
Everyone gets individual attention from the trainer.
Highly professional trainer with lots of practical experience. Friendly and open.
The training exceeded my expectations.
Great teacher with deep knowledge and experience.
The course covers all the impacted areas.
I am very impressed with the trainer's knowledge and experience.
Excellent course and instructor.
Deep and detailed topic analysis.
Trainer understands local market experience.
Excellent knowledge from the trainer.
Good class notes and great examples.
Amazing, more than excellent, audience-oriented trainer.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainer adapted to the expectations of the audience.
Experienced trainer. Real cases with references to recommendations.
This course will be very useful in my daily work.
Good logical structure of the course and explanation.
Experienced trainer. Excellent descriptions.
The trainer is capable of answering all my questions.
Excellent methodology of teaching. Simple and easy to understand training.
Unique training covering the most important areas of my work.
Good direct connection between course material and real problems.
Really practical and very fruitful training.
A lot of useful materials and knowledge.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The course exceeded my expectations. Hats off!
Perfect course.
I received a lot of useful information which I use in my work every day.
Training provides useful methods to analyze real protocols.
Very well organized training programmes.
More than excellent course!
A good approach to a complex problem.
The whole course was very valuable.
Excellent exercises!
Very clear explanations.
Training was above expectations!
The best training ever.