Telco technical

& business courses

available worldwide

Internal Control & Business Processes

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internal control

available worldwide

Who Should Attend?

This course is designed for the staff of Internal Control and Business Process Units. In this training, we assume that the participants are already familiar with the concept of Business Process Management and Process Mapping. This training not only provides the participants with examples of challenges faced by other Telco providers, but also acts as an advisory session.

Course Scope

Business Process Management Framework in Practice (day 1).
- Comprehensive Business Process Framework - Introduction. [1.5h]
- Why Should You Improve Your Business Processes? – a case study in Telecom strategic thinking. [1h]A Specific Approach to Defining Business Process Improvement – an interactive session focused on the client’s situation. [1.5h]
- Challenges in New Process Design – exercise. [1h]
- Challenges in Process Automation – sample cases from Telco customer management. [1h]
- Process Improvement and Impact on Organisation Structure; Telco cases and discussion. [1h]
Telco Business Processes Improvement (day 2).
- Telco Process Framework in Practice - sharing the trainer’s process framework. [1.5h]
- eTOM as a Process Framework in Practice; examples. [1.5h]
- Process-driven or Software-driven? – a modern Telco dilemma. [1h]
- Process Standardisation vs. Elasticity – where does it work? - examples from billing, sales, marketing, maintenance and procurement; exercises and discussion. [3h]
Processes Management and Internal Controls (day 3).
- Managing, Administering and Maintaining Processes – a discussion of the client’s situation. [1h]
- Control framework within Telco; Factors and Issues of Success – overview. [1h]
- Control Principles and Application – a case study. [1h]
- How Controls can be Designed in Processes – exercises based on previously discussed processes. [1.5h]
- The Importance of IT Aspects in Today’s Telco and GCIT Industry in Practice (based on a large Telco example). [2h]
- Training wrap-up. [0.5h]

Course Objectives

During this course, we will discuss the real-world applications of a Business Process Management Framework and other frameworks like eTom, deal with the specifics of Telco processes, and focus on maintaining the process environment and on internal controls framework – from general risk management and governance to risk-driven controls and the specifics of GCIT (general controls in IT) in Telecom.

Prerequisites

Participants should be familiar with the concept of Business Process Management and Process Mapping.

Training Structure

Three-day session divided into logical components.

Methodology

Instructor-led training. Presentation, exercises, case studies, and guided discussion.

Good logical structure of the course and explanation.

The course exceeded my expectations. Hats off!

Regardless of technology I received theoretical and practical answers.

I received a lot of useful information which I use in my work every day.

Training was above expectations!

Trainer understands local market experience.

Deep and detailed topic analysis.

Good direct connection between course material and real problems.

Highly professional trainer with lots of practical experience. Friendly and open.

Really practical and very fruitful training.

The trainer is capable of answering all my questions.

Excellent exercises!

Professional, high-quality trainer.

Excellent knowledge from the trainer.

Very well organized training programmes.

Unique training covering the most important areas of my work.

The training is completely excellent.

Trainers have passion to teach & impart knowledge.

The training exceeded my expectations.

Very effective training methods.

Training provides useful methods to analyze real protocols.

Good class notes and great examples.

Trainer was able to answer practical questions.

The best training ever.

A clear picture of GSM switching and signalling.

Trainer is open for comments and discussion.

A good approach to a complex problem.

I am very impressed with the trainer's knowledge and experience.

Amazing, more than excellent, audience-oriented trainer.

I feel like the trainer is the best professor and mentor one can have.

A lot of useful materials and knowledge.

Trainer adapted to the expectations of the audience.

Course covers all important issues and presents relevant examples.

Everyone gets individual attention from the trainer.

Perfect course.

Seminar entirely for Telecommunication operators. A lot of issues covered.

Many different people from different operators can share their problems and ideas.

The course covers all the impacted areas.

The whole course was very valuable.

I can proudly recommend these courses for others as well.

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Very clear explanations.

Experienced trainer. Real cases with references to recommendations.

More than excellent course!

This course will be very useful in my daily work.

Excellent methodology of teaching. Simple and easy to understand training.

Great teacher with deep knowledge and experience.

Excellent, knowledgeable trainer, open to communication.

Experienced trainer. Excellent descriptions.

Trainer understands local market experience.

Excellent course and instructor.