Telco technical & business courses available worldwide |
Who Should Attend?
This course is designed for the staff of Internal Control and Business Process Units. In this training, we assume that the participants are already familiar with the concept of Business Process Management and Process Mapping. This training not only provides the participants with examples of challenges faced by other Telco providers, but also acts as an advisory session.
Course Scope
Course Objectives
During this course, we will discuss the real-world applications of a Business Process Management Framework and other frameworks like eTom, deal with the specifics of Telco processes, and focus on maintaining the process environment and on internal controls framework – from general risk management and governance to risk-driven controls and the specifics of GCIT (general controls in IT) in Telecom.
Prerequisites
Participants should be familiar with the concept of Business Process Management and Process Mapping.
Training Structure
Three-day session divided into logical components.
Methodology
Instructor-led training. Presentation, exercises, case studies, and guided discussion.
More than excellent course!
This course will be very useful in my daily work.
Very well organized training programmes.
The whole course was very valuable.
Great teacher with deep knowledge and experience.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Training provides useful methods to analyze real protocols.
The course covers all the impacted areas.
Trainers have passion to teach & impart knowledge.
I can proudly recommend these courses for others as well.
Good class notes and great examples.
A lot of useful materials and knowledge.
Trainer was able to answer practical questions.
Many different people from different operators can share their problems and ideas.
I received a lot of useful information which I use in my work every day.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
The training exceeded my expectations.
I am very impressed with the trainer's knowledge and experience.
The course exceeded my expectations. Hats off!
I feel like the trainer is the best professor and mentor one can have.
Very effective training methods.
Experienced trainer. Excellent descriptions.
Very clear explanations.
Perfect course.
Amazing, more than excellent, audience-oriented trainer.
Trainer adapted to the expectations of the audience.
Really practical and very fruitful training.
Unique training covering the most important areas of my work.
Professional, high-quality trainer.
Regardless of technology I received theoretical and practical answers.
Good direct connection between course material and real problems.
Excellent knowledge from the trainer.
Excellent course and instructor.
Trainer understands local market experience.
Excellent, knowledgeable trainer, open to communication.
The training is completely excellent.
A clear picture of GSM switching and signalling.
Excellent exercises!
Trainer is open for comments and discussion.
Deep and detailed topic analysis.
Excellent methodology of teaching. Simple and easy to understand training.
A good approach to a complex problem.
The best training ever.
Highly professional trainer with lots of practical experience. Friendly and open.
The trainer is capable of answering all my questions.
Course covers all important issues and presents relevant examples.
Everyone gets individual attention from the trainer.
Experienced trainer. Real cases with references to recommendations.
Trainer understands local market experience.
Good logical structure of the course and explanation.
Training was above expectations!