Telco technical

& business courses

available worldwide

Internal Control & Business Processes

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internal control

available worldwide

Who Should Attend?

This course is designed for the staff of Internal Control and Business Process Units. In this training, we assume that the participants are already familiar with the concept of Business Process Management and Process Mapping. This training not only provides the participants with examples of challenges faced by other Telco providers, but also acts as an advisory session.

Course Scope

Business Process Management Framework in Practice (day 1).
- Comprehensive Business Process Framework - Introduction. [1.5h]
- Why Should You Improve Your Business Processes? – a case study in Telecom strategic thinking. [1h]A Specific Approach to Defining Business Process Improvement – an interactive session focused on the client’s situation. [1.5h]
- Challenges in New Process Design – exercise. [1h]
- Challenges in Process Automation – sample cases from Telco customer management. [1h]
- Process Improvement and Impact on Organisation Structure; Telco cases and discussion. [1h]
Telco Business Processes Improvement (day 2).
- Telco Process Framework in Practice - sharing the trainer’s process framework. [1.5h]
- eTOM as a Process Framework in Practice; examples. [1.5h]
- Process-driven or Software-driven? – a modern Telco dilemma. [1h]
- Process Standardisation vs. Elasticity – where does it work? - examples from billing, sales, marketing, maintenance and procurement; exercises and discussion. [3h]
Processes Management and Internal Controls (day 3).
- Managing, Administering and Maintaining Processes – a discussion of the client’s situation. [1h]
- Control framework within Telco; Factors and Issues of Success – overview. [1h]
- Control Principles and Application – a case study. [1h]
- How Controls can be Designed in Processes – exercises based on previously discussed processes. [1.5h]
- The Importance of IT Aspects in Today’s Telco and GCIT Industry in Practice (based on a large Telco example). [2h]
- Training wrap-up. [0.5h]

Course Objectives

During this course, we will discuss the real-world applications of a Business Process Management Framework and other frameworks like eTom, deal with the specifics of Telco processes, and focus on maintaining the process environment and on internal controls framework – from general risk management and governance to risk-driven controls and the specifics of GCIT (general controls in IT) in Telecom.

Prerequisites

Participants should be familiar with the concept of Business Process Management and Process Mapping.

Training Structure

Three-day session divided into logical components.

Methodology

Instructor-led training. Presentation, exercises, case studies, and guided discussion.

Amazing, more than excellent, audience-oriented trainer.

Trainers have passion to teach & impart knowledge.

Good logical structure of the course and explanation.

The training exceeded my expectations.

Course covers all important issues and presents relevant examples.

More than excellent course!

This course will be very useful in my daily work.

Really practical and very fruitful training.

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Excellent knowledge from the trainer.

Deep and detailed topic analysis.

Experienced trainer. Real cases with references to recommendations.

Trainer understands local market experience.

I can proudly recommend these courses for others as well.

Experienced trainer. Excellent descriptions.

Good direct connection between course material and real problems.

The course exceeded my expectations. Hats off!

A clear picture of GSM switching and signalling.

I feel like the trainer is the best professor and mentor one can have.

Very well organized training programmes.

I am very impressed with the trainer's knowledge and experience.

Everyone gets individual attention from the trainer.

Trainer understands local market experience.

Trainer adapted to the expectations of the audience.

A good approach to a complex problem.

I received a lot of useful information which I use in my work every day.

Perfect course.

Excellent exercises!

Highly professional trainer with lots of practical experience. Friendly and open.

A lot of useful materials and knowledge.

Training provides useful methods to analyze real protocols.

Great teacher with deep knowledge and experience.

Trainer was able to answer practical questions.

Very clear explanations.

Training was above expectations!

The whole course was very valuable.

Professional, high-quality trainer.

Excellent course and instructor.

The trainer is capable of answering all my questions.

Excellent methodology of teaching. Simple and easy to understand training.

The training is completely excellent.

Seminar entirely for Telecommunication operators. A lot of issues covered.

Excellent, knowledgeable trainer, open to communication.

Very effective training methods.

Trainer is open for comments and discussion.

Good class notes and great examples.

The course covers all the impacted areas.

Regardless of technology I received theoretical and practical answers.

Unique training covering the most important areas of my work.

The best training ever.

Many different people from different operators can share their problems and ideas.