Telco technical & business courses available worldwide |
Who Should Attend?
This course is designed for the staff of Internal Control and Business Process Units. In this training, we assume that the participants are already familiar with the concept of Business Process Management and Process Mapping. This training not only provides the participants with examples of challenges faced by other Telco providers, but also acts as an advisory session.
Course Scope
Course Objectives
During this course, we will discuss the real-world applications of a Business Process Management Framework and other frameworks like eTom, deal with the specifics of Telco processes, and focus on maintaining the process environment and on internal controls framework – from general risk management and governance to risk-driven controls and the specifics of GCIT (general controls in IT) in Telecom.
Prerequisites
Participants should be familiar with the concept of Business Process Management and Process Mapping.
Training Structure
Three-day session divided into logical components.
Methodology
Instructor-led training. Presentation, exercises, case studies, and guided discussion.
Really practical and very fruitful training.
Course covers all important issues and presents relevant examples.
Very well organized training programmes.
A good approach to a complex problem.
The training exceeded my expectations.
Excellent exercises!
Deep and detailed topic analysis.
Very clear explanations.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Good logical structure of the course and explanation.
The training is completely excellent.
Trainer is open for comments and discussion.
The course covers all the impacted areas.
Very effective training methods.
I am very impressed with the trainer's knowledge and experience.
The course exceeded my expectations. Hats off!
Trainer understands local market experience.
Training provides useful methods to analyze real protocols.
Excellent knowledge from the trainer.
The trainer is capable of answering all my questions.
A lot of useful materials and knowledge.
Many different people from different operators can share their problems and ideas.
Highly professional trainer with lots of practical experience. Friendly and open.
Trainers have passion to teach & impart knowledge.
Excellent methodology of teaching. Simple and easy to understand training.
This course will be very useful in my daily work.
Regardless of technology I received theoretical and practical answers.
Unique training covering the most important areas of my work.
Professional, high-quality trainer.
Good direct connection between course material and real problems.
Perfect course.
Experienced trainer. Real cases with references to recommendations.
Amazing, more than excellent, audience-oriented trainer.
Training was above expectations!
Great teacher with deep knowledge and experience.
The best training ever.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Good class notes and great examples.
Excellent, knowledgeable trainer, open to communication.
I received a lot of useful information which I use in my work every day.
Trainer was able to answer practical questions.
Everyone gets individual attention from the trainer.
Excellent course and instructor.
I can proudly recommend these courses for others as well.
A clear picture of GSM switching and signalling.
The whole course was very valuable.
Experienced trainer. Excellent descriptions.
Trainer understands local market experience.
I feel like the trainer is the best professor and mentor one can have.
More than excellent course!
Trainer adapted to the expectations of the audience.