Telco technical & business courses available worldwide |
Who Should Attend?
This course is designed for the staff of Internal Control and Business Process Units. In this training, we assume that the participants are already familiar with the concept of Business Process Management and Process Mapping. This training not only provides the participants with examples of challenges faced by other Telco providers, but also acts as an advisory session.
Course Scope
Course Objectives
During this course, we will discuss the real-world applications of a Business Process Management Framework and other frameworks like eTom, deal with the specifics of Telco processes, and focus on maintaining the process environment and on internal controls framework – from general risk management and governance to risk-driven controls and the specifics of GCIT (general controls in IT) in Telecom.
Prerequisites
Participants should be familiar with the concept of Business Process Management and Process Mapping.
Training Structure
Three-day session divided into logical components.
Methodology
Instructor-led training. Presentation, exercises, case studies, and guided discussion.
Trainer adapted to the expectations of the audience.
Great teacher with deep knowledge and experience.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Trainers have passion to teach & impart knowledge.
Perfect course.
The trainer is capable of answering all my questions.
Trainer understands local market experience.
The training exceeded my expectations.
Very well organized training programmes.
Very effective training methods.
The course covers all the impacted areas.
A clear picture of GSM switching and signalling.
I feel like the trainer is the best professor and mentor one can have.
The best training ever.
This course will be very useful in my daily work.
Excellent exercises!
Regardless of technology I received theoretical and practical answers.
I am very impressed with the trainer's knowledge and experience.
Everyone gets individual attention from the trainer.
I received a lot of useful information which I use in my work every day.
The training is completely excellent.
Deep and detailed topic analysis.
Good class notes and great examples.
I can proudly recommend these courses for others as well.
Unique training covering the most important areas of my work.
Excellent knowledge from the trainer.
Amazing, more than excellent, audience-oriented trainer.
Trainer was able to answer practical questions.
More than excellent course!
Good logical structure of the course and explanation.
Professional, high-quality trainer.
Excellent course and instructor.
A good approach to a complex problem.
A lot of useful materials and knowledge.
Trainer is open for comments and discussion.
Excellent, knowledgeable trainer, open to communication.
Course covers all important issues and presents relevant examples.
The course exceeded my expectations. Hats off!
Excellent methodology of teaching. Simple and easy to understand training.
Training was above expectations!
Really practical and very fruitful training.
Highly professional trainer with lots of practical experience. Friendly and open.
Good direct connection between course material and real problems.
Trainer understands local market experience.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Training provides useful methods to analyze real protocols.
Experienced trainer. Real cases with references to recommendations.
Very clear explanations.
Experienced trainer. Excellent descriptions.
Many different people from different operators can share their problems and ideas.
The whole course was very valuable.