Telco technical

& business courses

available worldwide

Internal Control & Business Processes

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internal control

available worldwide

Who Should Attend?

This course is designed for the staff of Internal Control and Business Process Units. In this training, we assume that the participants are already familiar with the concept of Business Process Management and Process Mapping. This training not only provides the participants with examples of challenges faced by other Telco providers, but also acts as an advisory session.

Course Scope

Business Process Management Framework in Practice (day 1).
- Comprehensive Business Process Framework - Introduction. [1.5h]
- Why Should You Improve Your Business Processes? – a case study in Telecom strategic thinking. [1h]A Specific Approach to Defining Business Process Improvement – an interactive session focused on the client’s situation. [1.5h]
- Challenges in New Process Design – exercise. [1h]
- Challenges in Process Automation – sample cases from Telco customer management. [1h]
- Process Improvement and Impact on Organisation Structure; Telco cases and discussion. [1h]
Telco Business Processes Improvement (day 2).
- Telco Process Framework in Practice - sharing the trainer’s process framework. [1.5h]
- eTOM as a Process Framework in Practice; examples. [1.5h]
- Process-driven or Software-driven? – a modern Telco dilemma. [1h]
- Process Standardisation vs. Elasticity – where does it work? - examples from billing, sales, marketing, maintenance and procurement; exercises and discussion. [3h]
Processes Management and Internal Controls (day 3).
- Managing, Administering and Maintaining Processes – a discussion of the client’s situation. [1h]
- Control framework within Telco; Factors and Issues of Success – overview. [1h]
- Control Principles and Application – a case study. [1h]
- How Controls can be Designed in Processes – exercises based on previously discussed processes. [1.5h]
- The Importance of IT Aspects in Today’s Telco and GCIT Industry in Practice (based on a large Telco example). [2h]
- Training wrap-up. [0.5h]

Course Objectives

During this course, we will discuss the real-world applications of a Business Process Management Framework and other frameworks like eTom, deal with the specifics of Telco processes, and focus on maintaining the process environment and on internal controls framework – from general risk management and governance to risk-driven controls and the specifics of GCIT (general controls in IT) in Telecom.

Prerequisites

Participants should be familiar with the concept of Business Process Management and Process Mapping.

Training Structure

Three-day session divided into logical components.

Methodology

Instructor-led training. Presentation, exercises, case studies, and guided discussion.

Excellent exercises!

I feel like the trainer is the best professor and mentor one can have.

This course will be very useful in my daily work.

Excellent knowledge from the trainer.

Excellent course and instructor.

The course exceeded my expectations. Hats off!

A good approach to a complex problem.

Trainers have passion to teach & impart knowledge.

Regardless of technology I received theoretical and practical answers.

Everyone gets individual attention from the trainer.

Trainer adapted to the expectations of the audience.

Seminar entirely for Telecommunication operators. A lot of issues covered.

Training was above expectations!

A clear picture of GSM switching and signalling.

Training provides useful methods to analyze real protocols.

Good direct connection between course material and real problems.

The whole course was very valuable.

Excellent methodology of teaching. Simple and easy to understand training.

A lot of useful materials and knowledge.

Trainer understands local market experience.

The training exceeded my expectations.

Professional, high-quality trainer.

More than excellent course!

Deep and detailed topic analysis.

The course covers all the impacted areas.

Trainer was able to answer practical questions.

Experienced trainer. Real cases with references to recommendations.

I am very impressed with the trainer's knowledge and experience.

Perfect course.

Experienced trainer. Excellent descriptions.

The training is completely excellent.

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Very effective training methods.

Many different people from different operators can share their problems and ideas.

Trainer is open for comments and discussion.

I can proudly recommend these courses for others as well.

Really practical and very fruitful training.

Course covers all important issues and presents relevant examples.

Trainer understands local market experience.

Amazing, more than excellent, audience-oriented trainer.

Unique training covering the most important areas of my work.

Good class notes and great examples.

I received a lot of useful information which I use in my work every day.

Excellent, knowledgeable trainer, open to communication.

The trainer is capable of answering all my questions.

Very well organized training programmes.

Great teacher with deep knowledge and experience.

Very clear explanations.

Good logical structure of the course and explanation.

Highly professional trainer with lots of practical experience. Friendly and open.

The best training ever.