Telco technical

& business courses

available worldwide

Internal Control & Business Processes

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internal control

available worldwide

Who Should Attend?

This course is designed for the staff of Internal Control and Business Process Units. In this training, we assume that the participants are already familiar with the concept of Business Process Management and Process Mapping. This training not only provides the participants with examples of challenges faced by other Telco providers, but also acts as an advisory session.

Course Scope

Business Process Management Framework in Practice (day 1).
- Comprehensive Business Process Framework - Introduction. [1.5h]
- Why Should You Improve Your Business Processes? – a case study in Telecom strategic thinking. [1h]A Specific Approach to Defining Business Process Improvement – an interactive session focused on the client’s situation. [1.5h]
- Challenges in New Process Design – exercise. [1h]
- Challenges in Process Automation – sample cases from Telco customer management. [1h]
- Process Improvement and Impact on Organisation Structure; Telco cases and discussion. [1h]
Telco Business Processes Improvement (day 2).
- Telco Process Framework in Practice - sharing the trainer’s process framework. [1.5h]
- eTOM as a Process Framework in Practice; examples. [1.5h]
- Process-driven or Software-driven? – a modern Telco dilemma. [1h]
- Process Standardisation vs. Elasticity – where does it work? - examples from billing, sales, marketing, maintenance and procurement; exercises and discussion. [3h]
Processes Management and Internal Controls (day 3).
- Managing, Administering and Maintaining Processes – a discussion of the client’s situation. [1h]
- Control framework within Telco; Factors and Issues of Success – overview. [1h]
- Control Principles and Application – a case study. [1h]
- How Controls can be Designed in Processes – exercises based on previously discussed processes. [1.5h]
- The Importance of IT Aspects in Today’s Telco and GCIT Industry in Practice (based on a large Telco example). [2h]
- Training wrap-up. [0.5h]

Course Objectives

During this course, we will discuss the real-world applications of a Business Process Management Framework and other frameworks like eTom, deal with the specifics of Telco processes, and focus on maintaining the process environment and on internal controls framework – from general risk management and governance to risk-driven controls and the specifics of GCIT (general controls in IT) in Telecom.

Prerequisites

Participants should be familiar with the concept of Business Process Management and Process Mapping.

Training Structure

Three-day session divided into logical components.

Methodology

Instructor-led training. Presentation, exercises, case studies, and guided discussion.

Good logical structure of the course and explanation.

The training is completely excellent.

The course exceeded my expectations. Hats off!

Excellent exercises!

Excellent knowledge from the trainer.

I feel like the trainer is the best professor and mentor one can have.

Excellent, knowledgeable trainer, open to communication.

More than excellent course!

The training exceeded my expectations.

This course will be very useful in my daily work.

Really practical and very fruitful training.

Very clear explanations.

Good direct connection between course material and real problems.

Very effective training methods.

Experienced trainer. Real cases with references to recommendations.

Perfect course.

The trainer is capable of answering all my questions.

Highly professional trainer with lots of practical experience. Friendly and open.

Experienced trainer. Excellent descriptions.

Unique training covering the most important areas of my work.

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Training was above expectations!

I received a lot of useful information which I use in my work every day.

Regardless of technology I received theoretical and practical answers.

A lot of useful materials and knowledge.

The whole course was very valuable.

Amazing, more than excellent, audience-oriented trainer.

Trainer understands local market experience.

Very well organized training programmes.

Trainer adapted to the expectations of the audience.

Trainers have passion to teach & impart knowledge.

Trainer is open for comments and discussion.

Deep and detailed topic analysis.

The best training ever.

Many different people from different operators can share their problems and ideas.

Seminar entirely for Telecommunication operators. A lot of issues covered.

Trainer understands local market experience.

Everyone gets individual attention from the trainer.

Great teacher with deep knowledge and experience.

A good approach to a complex problem.

Training provides useful methods to analyze real protocols.

Excellent methodology of teaching. Simple and easy to understand training.

Professional, high-quality trainer.

A clear picture of GSM switching and signalling.

Good class notes and great examples.

I am very impressed with the trainer's knowledge and experience.

The course covers all the impacted areas.

Trainer was able to answer practical questions.

I can proudly recommend these courses for others as well.

Course covers all important issues and presents relevant examples.

Excellent course and instructor.