Telco technical

& business courses

available worldwide


network engineers
available worldwide
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Who Should Attend?

This course is intended for HSPA and LTE technical staff.


Course Scope

  1. Introduction. 
    • EPS/LTE network architecture. 
    • UMTS/HSPA network architecture. 
    • EPS/UMTS Integration (different scenarios). 
    • Bearers (Primary and Secondary PDP Context / Default and dedicated EPS bearer, IP address allocation, TFTs). 
    • QoS handling and bearer management model for Internet, IMS/VoLTE/RCS-based and M2M/Telemetry services. 
    • EPS/UMTS bearer on different interfaces and protocol levels. 
    • Exercises. 
  2. QoS profiles. 
    • GSM/UMTS QoS profile R98-. 
    • GSM/UMTS QoS profile R99+. 
    • EPS QoS profile R8+. 
    • R98, R99 and R8 QoS profile mapping. 
    • QoS in HLR/HSS subscription data. 
    • UE’s application request for QoS (AT commands). 
    • IMS service request for QoS profile. 
    • QoS related counters and KPIs. 
    • Exercises. 
  3. QoS on IP interfaces. 
    • Differentiated Services (Diffserv). 
      • DSCP, PHB, EF/AF/BE PHBs, Class Selector (CS) Codepoint. 
      • Queuing and Scheduling - classifiers, policers, markers, shapers, droppers. 
    • 802.1Q. 
      • Priority Code Point (PCP). 
      • PCP-Diffserv mapping. 
    • MPLS. 
      • Label Switched Paths (LSP). 
      • Label distribution and Label Distribution Protocol (LDP). 
      • Traffic Class. 
      • EXP-inferred LSPs vs. Label-inferred LSPs. 
    • Admission Control. 
      • Trunk model. 
      • Hose model. 
    • Traffic Engineering. 
      • Routing Protocol based TE. 
      • MPLS based TE, RSVP-TE. 
    • QoS and dimensioning in IP backhaul. 
      • QoS in CN. 
      • Roaming and Interconnect (GSMA guidelines). 
  4. Policy and Charging Control (PCC). 
    • PCC architecture, nodes and interfaces. 
    • PCC rules. 
      • Predefined and dynamic PCC rules. 
      • QoS rules. 
    • Policy Control. 
      • QoS control. 
      • Gating control. 
      • IP-CAN bearer establishment.

Course Objectives

This course describes how LTE/EPS and HSPA networks support QoS for various IP-based services from terminal (UE) to Gateway (GGSN/PGW). The course defines and describes QoS concepts and parameters, and examines how QoS is achieved end-to-end and in various parts of the network, such as Radio QoS, Backhaul QoS and Core Network QoS. It also outlines general IP QoS mechanisms and solutions, such as Diffserv and MPLS.

The course accounts for 3GPP-style PCC (Policy and Charging Control) and how high-level QoS parameters derived from service-level signalling are implemented in network nodes such as GGSN/PGW, SGSN/SGW and RNC/NB/eNB. The mapping of service- or subscriber-related QoS parameters to Bearer-level QoS for PDP Contexts or EPS Bearers is examined.



General telecom and IP knowledge is strongly recommended.


Training Structure

Three-day training divided into logical sessions.



Instructor-led training. Lectures and multimedia presentations.

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

Experienced trainer. Real cases with references to recommendations.