Telco technical

& business courses

available worldwide

Leadership & Management Skills

managers and directors
available worldwide
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Who Should Attend?

This is an advanced course designed for managers who already have experience in team management.

Course Scope

  1. The Leader of the Organization.
    • Management vs. Leadership – evolution of the role.
    • Leaders in Business and History – what made them successful (discussion based on selected movie excerpts; characteristics of admired leaders (source: Harvard Business Review).
    • Selected theories of leadership.
    • The Leader’s Profile – key competencies and attributes.
    • Behavioral Styles – 4 different ways to achieve success.
    • PUSH or PULL Approach; wide perspective for different situations.
  2. Leadership Roles.
    • What do followers need from leaders?
    • Leadership roles – People Empowerment as a crucial role to run a succesful team.
    • Motivating through Defining the Vision.
    • The Leader as a Strategist.
    • Building People's Motivation.
    • Motivation Myths – opinions and research.
    • Maslow's Hierarchy of Needs in the Organisation.
    • Individual Herarchu of Values.
    • Herzberg's Hygiene and Motivation Factors.
    • External Motivation - a threat to Inner Motivation.
    • Building Inner Motivation – how to make people want to succeed.
    • It’s Your Ship – best examples to build a motivated and engaged team (based on Michael Abrashof's "It's your ship").
  3. Empowerment through Information.
    • Why is Communication so Important?
    • Key Communication Skills of Leaders.
    • Building Partnership and Rapport in the Team: a win-win approach.
    • The Shadow of the Leader – how Leaders create effective and engaged teams.
    • “I need to tell you something you won’t like” - communicating tough decisions.
    • Facts and Conclusions – making communication clear and constructive.
    • Why is WHY important in exploring people’s potential and motivation.
  4. Empowerment through Responsibility: Responsible Teams, Responsible Individuals.
    • What is Goal-Setting for?
    • Model SMART in Leadership.
    • Edwin Locke’s Theory of Goal-Setting.
    • Increasing Acceptance of Goals.
    • Success Indicators – how to define the expected outcome and measure the result.
    • Support and Control – giving feedback.
    • Construction of Negative Feedback.
    • Appreciating and Rewarding Employees.
    • Performance Evaluation.
  5. Empowerment through Accountability.
    • Accountability and Victim Stories.
    • Building Accountable Teams.
    • The Learning Cycle.
    • 70/20/10 – Leader’s and employee’s contribution to development; role of training (10%), Leader involvement (20%) and personal employee engagement (70%).
    • Development through Tasks – the GROW model.
  6. Summary and Personal Commitments.
    • Long-term advantage for the team and organisation.
    • GROW-ing myself as a Leader.


This program is suitable for mid-level managers. The participants should have general knowledge of managing teams. In order to get the most out of the program, group members should have roughly the same amount of managerial experience.

Training Structure

Two-day training divided into logical sessions.


Workshop, presentations, multimedia and case studies - practical examples both prepared by trainers as well as brought by participants.
Optional: natural style questionnaire – XY motivation style analysis. Participants will be encouraged to continue their development with a recommended reading list.

Support for training participants - preserving and strengthening the acquired knowledge and skills is highly important in order to maintain the development effects. Optionally, during the 5 weeks after the training, participants will be contacted weekly by the leading trainer by phone/internet for consultation and coaching (maximum 5 participants per call).

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

Very well organized training programmes.