Telco technical

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Managing Effective Communication

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managers and directors
available worldwide
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Who Should Attend?

This is an advanced course designed for managers who already have experience in managing teams and want to increase their effectiveness in team management, strengthen their leadership impact, enhance the awareness of their own management style and introduce new tools to manage and develop their team.


Course Scope

  1. The definition of communication
  2. The role of effective communication in business
  3. Communication as a process
  4. Communication interferences
  5. Manager - a good listener and a good speaker
  6. Am I a good listener? - Active listening techniques 
  7. Am I worth listening to? - Inspiration techniques
  8. We are all different – Adjusting communication to your audience
  9. Manager Communication Styles
  10. Emotions in communication
  11. Factors that shape emotions:
    • Surroundings.
    • Conceptions - building scenarios.
    • The effect of the narrative.
  12. How to ensure employee development:
    • My time with the Team
    • My attitude: adult-adult relationships. 
    • The trap of a dramatic triangle. 
    • Development Contract.
  13. Two main factors of success: stable business process and team relationships. 
  14. The process - starting point for manager activity. 
  15. The relationships – meaning of good relations within the team. 
  16. Trust as a condition of a good team. 
  17. Relationships in the team: my influence on employees, how to be an effective "enforcer" of developmental changes. 
  18. Iceberg model - the attitude of the leader.
  19. How to develop relationships. 
  20. Employee Development Process. 
  21. Methods of observing employee work. 
  22. Analysis of staff attitude - attitude classification:
    • Types of attitudes - Gallup survey. 
    • The classification of employee experience and attitude, model: Expert / Partner / Resource. 
  23. Blanchard's model of situational leadership.
  24. Selection of development methods: training / counseling / mentoring / coaching. 
  25. Individual development plan. 
  26. The role of feedback, an element of company culture. 
  27. Financial aspects of employee development - ROI model.

Prerequisites

This training is designed for both experienced and intermediate managers at different levels. Participants should have general knowledge about building and managing teams. In order to get the most out of the program, group members should have roughly the same amount of managerial experience.


Training Structure

Two-day training divided into logical sessions.


Methodology

Workshop, presentations, exercises and case studies - practical business examples.

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

I received a lot of useful information which I use in my work every day.