Telco technical

& business courses

available worldwide

Next Best Action Architecture Workshop

IT & business analysts
available worldwide
Ask for offer

One of the major benefits of Digital change is the ability to immediately or even proactive react to events occurring in the Telco environment – change can be as small as individual customer behavior, or as large as the network situation.

Next Best Action Architecture workshop is about designing a solution for handling such immediacy and recommendations in a consistent and cost-efficient way.

 

Who Should Attend?

This workshop is for both business owners with cases implemented using Next Best Action Architecture and IT Architects and managers responsible for the solution implementation.


Workshop Content

This one day workshop comprises:

  1. Need for Next Best Action Architecture – business benefits and cases.
  2. Next Best Action Architecture.
    • Objectives.
    • Components.
    • TM Forum mapping.
  3. Executing use cases using Architecture.
  4. Architecture components discussion.
  5. Mapping Next Best Architecture to the current company Architecture – group exercise and group presentation.
  6. Major changes needed – identification and prioritisation.
  7. Next steps.

 

Objectives

To bring together understanding of solution design to handle Next Best Action, use cases that are commonly executed using such Architecture, map it to the current company Architecture, and prioritise potential changes.


Prerequisites

None.
 

Structure

One-day workshop. Presentations with discussion, followed by facilitated discussion, group exercise.
 

Methodology

Next Best Action Framework proposed by TeleScope is used as the basis for discussion.

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

Good direct connection between course material and real problems.