Telco technical

& business courses

available worldwide

Next Generation Billing

billing and rating
available worldwide
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Who Should Attend?

This training is designed for representatives of telecom operators, service providers, systems integrators, and all those who are evaluating the requirements to transition their company to next generation billing. This training presents an overview of the environment and strategies for addressing issues connected with charging, billing, and rating.

Course Content

  1. The Billing World (Post/Pre-paid Billing; M2M, mobile payments, VAS, IoT, SmartCity, Cloud Billing).
  2. The key processes supported by billing domain as per eTOM, KPIs.
  3. Order to Cash the Revenue Web and risk areas.
  4. Billing and Revenue Assurance Function.
  5. Billing Domain Functional Architecture.
  6. Billing and Product Catalogue.
  7. Billing and OM (cOM and sOM).
  8. Billing and CRM Domain.
  9. The Client Case – the Participants’ business needs, and the business and IT environment.
  10. Why customers expect everything to happen immediately (or sooner).
  11. 'Now' Generation Billing – key components of the services.
  12. Cloud Billing - do we need it.
  13. The Client Case – the HL architecture for 'Now' Generation Billing for an environment similar to the Participants' environment.
  14. QC, Policy, Business Rules, Management Systems, and Revenue Assurance Support.
  15. How to validate and assess business needs and the billing environment.
  16. How to organise billing transformation project.
  17. 2019 Telecom Business Predictions. 
  18. The Market – billing platforms out of the shelf and cloud billing.
  19. Conclusions and Summary.

Course Objectives

This course will enable you to understand billing architectures, processes, and systems, as well as options for next generation billing systems. It concentrates on providing solid understanding of the different billing system requirements and scenarios, including on-line and off-line systems, single and converged architecture and the support for pre- and post-paid models.


Having business and/or IT and Telco background is beneficial. It is also recommended that participants bring key information regarding their company’s order-to-cash process and the high level architecture design which support those business processes. This will be the input for a case study.

Training Structure

Four-day sessions divided into logical components.


Instructor-led course; presentation, guided discussion, and a case study based on participants’ business.

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

I am very impressed with the trainer's knowledge and experience.