Telco technical

& business courses

available worldwide

Next Generation Billing

4 days
billing and rating
available worldwide
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Who Should Attend?

This training is designed for representatives of telecom operators, service providers, systems integrators, and all those who are evaluating the requirements to transition their company to next generation billing. This training presents an overview of the environment and strategies for addressing issues connected with charging, billing, and rating.

Course Content

  1. The Billing World (Post/Pre-paid Billing; M2M, mobile payments, VAS, IoT, SmartCity, Cloud Billing).
  2. The key processes supported by billing domain as per eTOM, KPIs.
  3. Order to Cash the Revenue Web and risk areas.
  4. Billing and Revenue Assurance Function.
  5. Billing Domain Functional Architecture.
  6. Billing and Product Catalogue.
  7. Billing and OM (cOM and sOM).
  8. Billing and CRM Domain.
  9. The Client Case – the Participants’ business needs, and the business and IT environment.
  10. Why customers expect everything to happen immediately (or sooner).
  11. 'Now' Generation Billing – key components of the services.
  12. Cloud Billing - do we need it.
  13. The Client Case – the HL architecture for 'Now' Generation Billing for an environment similar to the Participants' environment.
  14. QC, Policy, Business Rules, Management Systems, and Revenue Assurance Support.
  15. How to validate and assess business needs and the billing environment.
  16. How to organise billing transformation project.
  17. 2019 Telecom Business Predictions. 
  18. The Market – billing platforms out of the shelf and cloud billing.
  19. Conclusions and Summary.

Course Objectives

This course will enable you to understand billing architectures, processes, and systems, as well as options for next generation billing systems. It concentrates on providing solid understanding of the different billing system requirements and scenarios, including on-line and off-line systems, single and converged architecture and the support for pre- and post-paid models.


Having business and/or IT and Telco background is beneficial. It is also recommended that participants bring key information regarding their company’s order-to-cash process and the high level architecture design which support those business processes. This will be the input for a case study.

Training Structure

Four-day sessions divided into logical components.


Instructor-led course; presentation, guided discussion, and a case study based on participants’ business.

Nearest Available Open Courses

17 September 2019
4 days
Warsaw, Poland

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

Excellent exercises!