Telco technical

& business courses

available worldwide

Top Management Telco Transformation Workshop

top management
available worldwide
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Who Should Attend?

This workshop is designed to help improve top management in your company. So that your company can benefit the most from the workshop, it is recommended that as many board members and senior directors attend as possible.

 

Course Scope

This workshop is about process management methodology and how it can be applied in telecommunication companies, paying special attention to new methods used in the industry, including digital transformation, product innovation and Customer Journey Mapping.

 

Course Objectives

During the workshop the participants will learn:

  1. Business process management and the role of top management in process change;
  2. The benefits of and methodology for managing Customer Journey Mapping;
  3. How Telco companies can benefit from digital transformation;
  4. How successful Telco companies manage innovation.

After the workshop your management will be able to make informed decisions on how to run business process change and transformation process.

 

Workshop Structure & Methodology

This workshop is a 3.5-4 hour session led by the trainer, with background instruction, real-life examples, and interactive discussion of actual challenges faced by your company.

 

Workshop Agenda

  1. Introduction to business process management methodology; its relevance to the current Telco situation; main risks and challenges (0.5h).
  2. Step-by-step overview of process management and the role of top management in each stage (1-1.5h).
  3. Customer Journey Mapping as a way to improve customer-facing operations (0.5h).
  4. Digital Transformation – a worldwide trend and its implications; how to manage digital transformation (1-1.5h).
  5. Managing product innovation – Telco challenges and workable approaches (0.5h).

Prerequisites

None.

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

Regardless of technology I received theoretical and practical answers.