Telco technical

& business courses

available worldwide

Train The Trainer

corporate trainers
available worldwide
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Who Should Attend?

This is an advanced course designed for managers who already have experience in managing teams and want to increase their effectiveness in team management, strengthen their leadership impact, enhance the awareness of their own management style and introduce new tools to manage and develop their team.


Course Scope

  1. Trainer identity - the basis for effective work in training and development.
    • Exercise 1: Stable Identity vs. Instant Identity.
    • Keys to trainer success: self-awareness, self-evaluation, self-control.
    • Model of self-effectiveness: core competencies of a trainer.
  2. The role of training in the organisation - building the authority and position of the internal consultant.
  3. Training as a process of planned development.
  4. The role of a trainer in cross-departmental projects.
  5. Why train someone? - the purpose of training: from new hires to high potentials.
  6. Training needs analysis and realisation of a project – SLA (Service Level Agreement).
    • Relationship between trainer and trainee.
    • Exercise 2: Creating SLA, win-win strategy.
  7. Training methods – workshop, presentation, live coaching, shadowing, case analysis, mentoring and training at development program.
    • Exercise 3: Training method effectiveness (case studies).
    • Exercise 4: Box and balls - goal achievement.
  8. Analysis of a trainee.
  9. Training goal(s) vs. training plan.
  10. Measurement of training effectiveness.
  11. Improving trainer’s core competencies:
    • Business acumen.
    • Innovativeness.
    • Communication (Exercise 5: Be precise).
    • Presentation skills.
    • Methods of influence.
    • Empathy.
    • Cooperation with trainer’s team members.
  12. Stress management - how to withstand pressure.
  13. Learning by experience, building training acumen and trainer portfolio.
  14. From training class to real life – trainer life attitude.
  15. Benchmarks and KPI’s.
  16. Training Budgeting.
  17. Training supporting tools.
  18. Development path of a trainer.
  19. Trainers – top ten tips.

Prerequisites

The comprehensive content of this program makes it suitable for both experienced and intermediate staff in training. The participants should have general knowledge about training and development. Experience in conducting training sessions would be helpful.


Training Structure

Three-day training divided into logical sessions.


Methodology

Workshop with practical exercises, mini-lectures and case studies (practical business examples). The course is supplemented by training exercises, films and other material.

Follow-up support for training participants – preserving and strengthening the acquired knowledge and skills is highly important in order to maintain the development effects. Optionally, during the 5 weeks after the training, participants will be contacted weekly by the leading trainer by phone/internet for consultation and coaching (maximum 5 participants per call).

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

Good logical structure of the course and explanation.