Consulting

for groups

and individuals

eTOM Business Process Framework CxO Level View (Level 1):

 

etom / etom-operations-groupings_01.png

 

 

eTOM process view – e.g. Capture Sales Order

 

Top-down view of eTOM and the  building blocks definition used to map business process to harmonize flows between different parts of the organization

 

etom / etom-operations-groupings_02.png

 

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

Overwhelming knowledge and expertise. Interactive and enjoyable learning.