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Consulting for groups and individuals |
eTOM Business Process Framework CxO Level View (Level 1):

eTOM process view – e.g. Capture Sales Order
Top-down view of eTOM and the building blocks definition used to map business process to harmonize flows between different parts of the organization

The course exceeded my expectations. Hats off!
Good class notes and great examples.
I feel like the trainer is the best professor and mentor one can have.
Professional, high-quality trainer.
Trainers have passion to teach & impart knowledge.
Excellent course and instructor.
Excellent exercises!
Excellent knowledge from the trainer.
Very clear explanations.
Great teacher with deep knowledge and experience.
Training was above expectations!
The trainer is capable of answering all my questions.
Good logical structure of the course and explanation.
Experienced trainer. Excellent descriptions.
The training exceeded my expectations.
The training is completely excellent.
Experienced trainer. Real cases with references to recommendations.
Everyone gets individual attention from the trainer.
Trainer understands local market experience.
More than excellent course!
A clear picture of GSM switching and signalling.
Deep and detailed topic analysis.
Trainer adapted to the expectations of the audience.
Many different people from different operators can share their problems and ideas.
Amazing, more than excellent, audience-oriented trainer.
A good approach to a complex problem.
The best training ever.
Course covers all important issues and presents relevant examples.
Trainer was able to answer practical questions.
Very well organized training programmes.
Excellent methodology of teaching. Simple and easy to understand training.
I received a lot of useful information which I use in my work every day.
The course covers all the impacted areas.
I can proudly recommend these courses for others as well.
Overwhelming knowledge and expertise. Interactive and enjoyable learning.
Good direct connection between course material and real problems.
Really practical and very fruitful training.
Seminar entirely for Telecommunication operators. A lot of issues covered.
Highly professional trainer with lots of practical experience. Friendly and open.
I am very impressed with the trainer's knowledge and experience.
A lot of useful materials and knowledge.
Very effective training methods.
The whole course was very valuable.
Perfect course.
Unique training covering the most important areas of my work.
Regardless of technology I received theoretical and practical answers.
This course will be very useful in my daily work.
Training provides useful methods to analyze real protocols.
Excellent, knowledgeable trainer, open to communication.
Trainer is open for comments and discussion.
Trainer understands local market experience.