TeleScope | eTOM Introduction

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What is eTOM™?

eTOM is part of the Frameworx™ concept created by TM Forum – largest organization of telecommunication service providers and suppliers and partners in the world

Create a common language for use across departments, systems, external partners and suppliers, reducing cost and risk of system implementation, integration and procurement
Adopt a standard structure, terminology and classification scheme for business processes to simplify internal operations and maximize opportunities to partner within and across industries
Apply disciplined and consistent business process development enterprise-wide, allowing for cross-organizational reuse
Understand, design, develop and manage IT applications in terms of business process requirements so applications will better meet business needs
Create consistent and high-quality end-to-end process flows, eliminating gaps and duplications
Identify opportunities for cost and performance improvement through re-use of existing processes and systems

eTOM Benefits

The eTOM framework provides the following benefits:

Provides a consistent model for all Telco processes.
Helps Telecom to focus on customers by bringing together Fulfillment, Assurance & Billing (FAB) operations - the core elements of effective & efficient customer service provisioning and delivery with all revenue and collection aspects.
Defines an Operations Support & Readiness vertical process grouping, which relates to all the Operations functional layers, from customer support to core telecommunication resource management. Integrating e-business and making customer self-management a reality, the enterprise has to understand the processes it needs to enable direct online customer operations support and customer self-management.
Acknowledges the need to manage resources across technologies (application, computing and network) by integrating the Network and Systems Management functional process into Resource Management & Operations. It also moves the management of IT into this functional layer as opposed to having a separate process grouping.
Maps out new processes – like security or spectrum capacity management – that are necessary for Telco modernisation.
Identifies the complete set of Enterprise Management processes that provide back office foundation and governance for effective Telco company functioning.
Clearly communicates the common operations model, so that everyone in the enterprise is able to identify their critical processes, thereby enabling process framework acceptance and alignment across the enterprise.

enhanced Telecom Operations Map

Enhanced Telecom Operations Map – is a reference business model that can be used by any communications service provider to model operations and communicate with external world what it is doing

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Deep and detailed topic analysis.

Trainer was able to answer practical questions.

Seminar entirely for Telecommunication operators. A lot of issues covered.

Regardless of technology I received theoretical and practical answers.

Course covers all important issues and presents relevant examples.

I can proudly recommend these courses for others as well.

Great teacher with deep knowledge and experience.

A clear picture of GSM switching and signalling.

The course covers all the impacted areas.

Trainer understands local market experience.

Many different people from different operators can share their problems and ideas.

Everyone gets individual attention from the trainer.

The training exceeded my expectations.

I am very impressed with the trainer's knowledge and experience.

The whole course was very valuable.

Excellent, knowledgeable trainer, open to communication.

Good class notes and great examples.

Very well organized training programmes.

Unique training covering the most important areas of my work.

Very clear explanations.

Amazing, more than excellent, audience-oriented trainer.

Good direct connection between course material and real problems.

I received a lot of useful information which I use in my work every day.

Excellent methodology of teaching. Simple and easy to understand training.

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

The training is completely excellent.

Training was above expectations!

Excellent knowledge from the trainer.

Trainers have passion to teach & impart knowledge.

Excellent course and instructor.

Excellent exercises!

Highly professional trainer with lots of practical experience. Friendly and open.

Trainer adapted to the expectations of the audience.

I feel like the trainer is the best professor and mentor one can have.

Good logical structure of the course and explanation.

The trainer is capable of answering all my questions.

Trainer understands local market experience.

The best training ever.

Really practical and very fruitful training.

Trainer is open for comments and discussion.

Experienced trainer. Real cases with references to recommendations.

More than excellent course!

A lot of useful materials and knowledge.

Perfect course.

Training provides useful methods to analyze real protocols.

A good approach to a complex problem.

Experienced trainer. Excellent descriptions.

Very effective training methods.

Professional, high-quality trainer.

The course exceeded my expectations. Hats off!

This course will be very useful in my daily work.