TeleScope | eTOM Introduction

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What is eTOM™?

eTOM is part of the Frameworx™ concept created by TM Forum – largest organization of telecommunication service providers and suppliers and partners in the world

Create a common language for use across departments, systems, external partners and suppliers, reducing cost and risk of system implementation, integration and procurement
Adopt a standard structure, terminology and classification scheme for business processes to simplify internal operations and maximize opportunities to partner within and across industries
Apply disciplined and consistent business process development enterprise-wide, allowing for cross-organizational reuse
Understand, design, develop and manage IT applications in terms of business process requirements so applications will better meet business needs
Create consistent and high-quality end-to-end process flows, eliminating gaps and duplications
Identify opportunities for cost and performance improvement through re-use of existing processes and systems

eTOM Benefits

The eTOM framework provides the following benefits:

Provides a consistent model for all Telco processes.
Helps Telecom to focus on customers by bringing together Fulfillment, Assurance & Billing (FAB) operations - the core elements of effective & efficient customer service provisioning and delivery with all revenue and collection aspects.
Defines an Operations Support & Readiness vertical process grouping, which relates to all the Operations functional layers, from customer support to core telecommunication resource management. Integrating e-business and making customer self-management a reality, the enterprise has to understand the processes it needs to enable direct online customer operations support and customer self-management.
Acknowledges the need to manage resources across technologies (application, computing and network) by integrating the Network and Systems Management functional process into Resource Management & Operations. It also moves the management of IT into this functional layer as opposed to having a separate process grouping.
Maps out new processes – like security or spectrum capacity management – that are necessary for Telco modernisation.
Identifies the complete set of Enterprise Management processes that provide back office foundation and governance for effective Telco company functioning.
Clearly communicates the common operations model, so that everyone in the enterprise is able to identify their critical processes, thereby enabling process framework acceptance and alignment across the enterprise.

enhanced Telecom Operations Map

Enhanced Telecom Operations Map – is a reference business model that can be used by any communications service provider to model operations and communicate with external world what it is doing

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