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What is eTOM™?

 

eTOM is part of the Frameworx™ concept created by TM Forum – largest organization of telecommunication service providers and suppliers and partners in the world

 

  • Create a common language for use across departments, systems, external partners and suppliers, reducing cost and risk of system implementation, integration and procurement
  • Adopt a standard structure, terminology and classification scheme for business processes to simplify internal operations and maximize opportunities to partner within and across industries
  • Apply disciplined and consistent business process development enterprise-wide, allowing for cross-organizational reuse
  • Understand, design, develop and manage IT applications in terms of business process requirements so applications will better meet business needs
  • Create consistent and high-quality end-to-end process flows, eliminating gaps and duplications
  • Identify opportunities for cost and performance improvement through re-use of existing processes and systems

 

 

eTOM Benefits

 

The eTOM framework provides the following benefits:

  • Provides a consistent model for all Telco processes.
  • Identifies marketing and customer interaction processes to reflect their heightened importance in the e-business world.
  • Helps Telecom to focus on customers by bringing together Fulfillment, Assurance & Billing (FAB) operations - the core elements of effective & efficient customer service provisioning and delivery with all revenue and collection aspects.
  • Defines an Operations Support & Readiness vertical process grouping, which relates to all the Operations functional layers, from customer support to core telecommunication resource management. Integrating e-business and making customer self-management a reality, the enterprise has to understand the processes it needs to enable direct online customer operations support and customer self-management.
  • Acknowledges the need to manage resources across technologies (application, computing and network) by integrating the Network and Systems Management functional process into Resource Management & Operations. It also moves the management of IT into this functional layer as opposed to having a separate process grouping.
  • Maps out new processes – like security or spectrum capacity management – that are necessary for Telco modernisation.
  • Identifies the complete set of Enterprise Management processes that provide back office foundation and governance for effective Telco company functioning.
  • Clearly communicates the common operations model, so that everyone in the enterprise is able to identify their critical processes, thereby enabling process framework acceptance and alignment across the enterprise.

 

 

enhanced Telecom Operations Map

 

Enhanced Telecom Operations Map – is a reference business model that can be used by any communications service provider to model operations and communicate with external world what it is doing

 

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Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

This course will be very useful in my daily work.