Consulting

for groups

and individuals

Scope of eTOM related TeleScope Professional Services

 

  • Training: Introduction to eTOM
  • Mapping Systems onto eTOM
  • Using eTOM for Enterprise Architecture Planning
  • Using eTOM for defining requirements
  • Using eTOM for business transformation
  • Using eTOM for system implementation

 

 

Service Example - Determine process improvement scope

 

  • Use the strategic approach, TeleScope helps to identify and prioritize improvement targets by:
    • Interviewing key business stakeholders to:
      • identify strategic objectives,
      • related business initiatives,
      • and process pain point related to those.
    • Help Client to define Strategic Map,
    • Prioritize strategic initiatives
  • And document pain points using eTOM as reference Business Architecture
    Based on the Prioritization results and the identified Pain Points we will help to indentify key business processes which should be targeted by the Client initiative

 

 

 Service Example - Building Awareness of Process Improvement

 

  • Together with Client team we will prepare two days deep-dive training session for process improvement which will:
    • Familiarize Company business participants with main concepts of process improvement, together with case presentation (half day)
    • Show results of Prioritization and Mapping (with discussion) to help create momentum for change
    • Discuss KPIs for selected processes – 2h
    • Discuss methodology approach for Client, with eTOM – 3h
    • Discuss the plan (prepared by Client with TeleScope assistance) – 1h
    • Help to mobilize project teams – kickoff session

 

 

 Service Example - Pilot Process Improvement

 

  •  For the pilot process improvement TeleScope helps Client to prepare, conduct and document the first process improvement:
    • Preparation – define project charter, roles, team and how methodology will be applied – remote preparation, half day onsite
    • As-Is workshop – 1 day – documentation of the current process (process mapping), pain points identification, KPI collection. TeleScope role would be the facilitator of the workshop
    • Results validation, documentation prepared by Client – with TeleScope assistance
    • Process Innovation workshop – 1 day – new process map, KPIs definition, process controls, gaps definition. TeleScope role will be the facilitator of the workshop
    • Preparation of case presentation for the management, including benefits plan – remote assistance

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

Course covers all important issues and presents relevant examples.