Consulting

for groups

and individuals

Scope of eTOM related TeleScope Professional Services

 

  • Training: Introduction to eTOM
  • Mapping Systems onto eTOM
  • Using eTOM for Enterprise Architecture Planning
  • Using eTOM for defining requirements
  • Using eTOM for business transformation
  • Using eTOM for system implementation

 

 

Service Example - Determine process improvement scope

 

  • Use the strategic approach, TeleScope helps to identify and prioritize improvement targets by:
    • Interviewing key business stakeholders to:
      • identify strategic objectives,
      • related business initiatives,
      • and process pain point related to those.
    • Help Client to define Strategic Map,
    • Prioritize strategic initiatives
  • And document pain points using eTOM as reference Business Architecture
    Based on the Prioritization results and the identified Pain Points we will help to indentify key business processes which should be targeted by the Client initiative

 

 

 Service Example - Building Awareness of Process Improvement

 

  • Together with Client team we will prepare two days deep-dive training session for process improvement which will:
    • Familiarize Company business participants with main concepts of process improvement, together with case presentation (half day)
    • Show results of Prioritization and Mapping (with discussion) to help create momentum for change
    • Discuss KPIs for selected processes – 2h
    • Discuss methodology approach for Client, with eTOM – 3h
    • Discuss the plan (prepared by Client with TeleScope assistance) – 1h
    • Help to mobilize project teams – kickoff session

 

 

 Service Example - Pilot Process Improvement

 

  •  For the pilot process improvement TeleScope helps Client to prepare, conduct and document the first process improvement:
    • Preparation – define project charter, roles, team and how methodology will be applied – remote preparation, half day onsite
    • As-Is workshop – 1 day – documentation of the current process (process mapping), pain points identification, KPI collection. TeleScope role would be the facilitator of the workshop
    • Results validation, documentation prepared by Client – with TeleScope assistance
    • Process Innovation workshop – 1 day – new process map, KPIs definition, process controls, gaps definition. TeleScope role will be the facilitator of the workshop
    • Preparation of case presentation for the management, including benefits plan – remote assistance

The training exceeded my expectations.

Ms. Irida Gjashta, AMC Albania

Excellent methodology of teaching. Simple and easy to understand training.

Mr. Arben Shabani, PTK Kosovo

More than excellent course!

Ms. Inessa Mijiferjyan, Vivacell

Good class notes and great examples.

Mr. Ghaffar Masood, Mobilink Pakistan

The training is completely excellent.

Mr. Philipp Korostelev, Beeline Moscow

Trainer adapted to the expectations of the audience.

Mr. Antoine Blanchet, Monaco Telecom

I feel like the trainer is the best professor and mentor one can have.

Ms. Ledia Meici, AMC Albania

Regardless of technology I received theoretical and practical answers.

Mr. Kosta Pribić, T-Mobile Croatia

The course covers all the impacted areas.

Ms. Gratia Scanteie, Vodafone, RO

Highly professional trainer with lots of practical experience. Friendly and open.

Ms. Olga Rudnicka, Tele2 Latvia

Training was above expectations!

Mr. Ariel Haxhiu, Eagle Mobile, AL

Trainer was able to answer practical questions.

Mr. Daniel Krolikowski, Play Poland

A good approach to a complex problem.

Ms. Horia Catrinoiu, Vodafone RO

This course will be very useful in my daily work.

Mr. Leopoldino Ferreira, Unitel Angola

Very well organized training programmes.

Mr. Mihnea Teodorescu, Cosmote, RO

Training provides useful methods to analyze real protocols.

Mr. Seema Karn, NCell Nepal

I received a lot of useful information which I use in my work every day.

Ms. Viktoriya Gusarova, Beeline RU

Course covers all important issues and presents relevant examples.

Mr. Mohamed Kamel, Vodafone Egypt

Experienced trainer. Real cases with references to recommendations.

Mr. David Curkan, T-Mobile Croatia

Good direct connection between course material and real problems.

Mr. Alex Konstantopoulos, Cosmote, GR

I can proudly recommend these courses for others as well.

Mr. Tarvo Jammer, Elisa Estonia

Perfect course.

Mr. Arseniy Mazanik, Beeline Russia

The course exceeded my expectations. Hats off!

Mr. Adnan Syed, Mobily

Experienced trainer. Excellent descriptions.

Mr. Ahmad Doar, Mobily, KSA

Excellent, knowledgeable trainer, open to communication.

Mr. Dmitrii Kropotov, Tele2 Russia

Great teacher with deep knowledge and experience.

Mr. Philippe Wrzecionek, TATA

Many different people from different operators can share their problems and ideas.

Mr. Omar El-Fiky, Vodafone Egypt

Unique training covering the most important areas of my work.

Mr. Eldar Mursaqulov, Azercell

Really practical and very fruitful training.

Mr. Niroj Raya, NCell Nepal

Excellent exercises!

Mr. Muhammad Ali, Mobilink Pakistan

The whole course was very valuable.

Mr. Sayyid Ali, Dhiraagu Maldives

A lot of useful materials and knowledge.

Mr. Shukhrat Khaydar, UCell

The best training ever.

Mr. Timur Zagretdinov, MTT Russia

Trainer is open for comments and discussion.

Ms. Natalya Nerubenko, Life Ukraine

Everyone gets individual attention from the trainer.

Ms. Inga Tomsone, Tele2 Latvia

Overwhelming knowledge and expertise. Interactive and enjoyable learning.

Mr. Ashish Shrestha, NCell Nepal

Amazing, more than excellent, audience-oriented trainer.

Mr. Evgeniy Dmitriev, Astelit Ukraine

Excellent course and instructor.

Mr. Nikolay Suetin, Beeline Russia

Seminar entirely for Telecommunication operators. A lot of issues covered.

Ms. Pinelopi Tragoudara, Vodafone GR

Deep and detailed topic analysis.

Mr. Mohamed Sabry, Vodafone Egypt

Good logical structure of the course and explanation.

Ms. Elena Shevtsova, Beeline, KZ

Professional, high-quality trainer.

Mr. Gagik Shatveryan, Vivacell

A clear picture of GSM switching and signalling.

Ms. Anette Chale, mCel Mozambique

Trainer understands local market experience.

Mr. Andrew Sweetman, Wataniya

Trainers have passion to teach & impart knowledge.

Mr. Kanchan Chitrakar, Ncell Nepal

I am very impressed with the trainer's knowledge and experience.

Mr. Mouin Al Saghir, Vivacell

Excellent knowledge from the trainer.

Ms. Catherine Barman, Swisscom

The trainer is capable of answering all my questions.

Ms. Ana Gheorghe, Vodafone RO

Very effective training methods.

Ms. Erjona Xhemali, AMC Albania

Very clear explanations.

Ms. Tatyana Krasyuk, Life Ukraine

Trainer understands local market experience.